Customer reviews from singer.com
Singer - 4411 Heavy Duty Sewing Machine - Gray
Average customer rating
4.1
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
152
4 Stars
47
3 Stars
14
2 Stars
10
1 Star
31
79%of customers recommend this product.
(
38 out of
48)
Customer Reviews for Singer - 4411 Heavy Duty Sewing Machine - Gray
Customer Rating
1
This machine sucks
on March 26, 2021
Posted by: Performrick
from Pontiac, MI
I have owned this machine for about 2 years. I have probably used it 5 times. Every single time I have used it I have had to do one thing or another to it. Every time it was a tension issue. The last time I used it I could not even get 1 stitch to work properly. This machine is terrible and I feel singer should have to send every customer a better machine. I have got to buy another machine, however I can guarantee it will not be a singer.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, March 27, 2021
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer Heavy Duty model 4411 sewing machine. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve you issues. Please contact our customer care team at: https://www.singer.com/Contact-Us. Please put ”Review” in the subject line. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
1
A LEMON! DON'T WASTE YOUR MONEY...
on June 8, 2023
Posted by: Unhappy @ Singer
from Sacramento CA
I've been sewing for years and needed a new machine. My mom always used Singer. Upon purchase, was told that it was not returnable if the box was opened. Good- because I wasn't planning on returning! Upon the first sew, the bobbin was having issues: it was getting stuck, jamming. Not sewing. The metal bobbin plate doesn't sit level with the machine. Where I purchased said no return if the box is open. Signer was called. So good it's under warranty! Well... "maybe", so I was told. I was sent directions on how to repair or tighten the bobbin area. Really? It's a brand new out of the box machine from a reputable company. So obviously, they've had this issue before. If that doesn't work (which it didn't), it must be mailed to Los Angeles, CA. On my dime to see if it is actually a warranty issue that can be fixed. That's IF it gets back to them with no other damage caused by mail. Then because they are backlogged, it will take about 4 months for them to even look at the machine.
Now I think understand why (insert major craft company here) doesn't do returns either! If it's difficult for the customer to exchange or have the item fixed under warranty- they probably hare having the same issue of time, cost and customer service! Help.
I'm stuck! I just want to use my new machine and sew. What happened to the awesome quality of Singer and their customer service? This is no longer a brand to trust. :0(
Now I think understand why (insert major craft company here) doesn't do returns either! If it's difficult for the customer to exchange or have the item fixed under warranty- they probably hare having the same issue of time, cost and customer service! Help.
I'm stuck! I just want to use my new machine and sew. What happened to the awesome quality of Singer and their customer service? This is no longer a brand to trust. :0(
Written by a customer while visiting singer.com
Customer Rating
1
Do NOT buy
on August 21, 2023
Posted by: DSpirit
from Houston, Tx
I bought this machine in December of 2022, 8 months ago. It worked ok the first couple times, but then wouldn't thread correctly. I live in the Hoston and the closest warranty repair center is about 40 miles away, each way. I dropped it off for repair and they corrected that issue. Now the tension loosens, unless you work extremely slow. I contacted Singer and their response was basically, good luck because your warranty expired after 90 days. All of this was in poorly written English. This machine is defective and not only will they not fix it, but they don't have any helpful tips or even give a crap. I will NEVER buy another Singer product again. After buying this machine, I was told that Singer was bought by a Chinese company and the quality has suffered. Sadly, that has been my experience. If you take it for repair without the warranty, the repair cost is more than the cost of the machine.
No, I would not recommend this to a friend.
Response from singer.comBy Stacy, October 10, 2023
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Customer Rating
4
Good machine but no manual
on December 11, 2023
Posted by: Sophiehhh
I like this sewing machine so far, it is frustrating that it does not come with a manual, the manual is online which is not handy when trying to also follow a crafting project video. However the video demonstrating use of the product was helpful.
Written by a customer while visiting singer.com
Posted by: Anonymous
Verified Purchase:Yes
Missing part on machine. e mailed pics, told part would be coming. now December 14 and no part.
Response from singer.comBy Courtney, Customer Care, December 19, 2023
Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please email us at https://www.singer.com/email-us and one of our Customer Care agents will follow up with you.
Written by a customer while visiting singer.com
Customer Rating
1
Issues with timing hook
on December 5, 2024
Posted by: SewingGal97
from Ontario
Bought this and the timing book was off. Doesn’t sew. I wouldn’t buy this again
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, January 2, 2025
We are sorry to hear that your new machine is having problems out of the box. We would like to help more. Please reach out to Customer Support at 800-474-6437.
Written by a customer while visiting singer.com
Customer Rating
1
Do not buy
on December 22, 2024
Posted by: GayleA
from Seattle
No manual!
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, January 2, 2025
Thank you for taking time to write regarding no manual in the box. We have all our manuals available on our website to download for free. If you would like more assistance please reach out to our Customer Service Team at 800-474-6437.
Written by a customer while visiting singer.com
Posted by: Litbit123
from El Monte, CA
Verified Purchase:Yes
I barely used it and it immediately broke! My first project was an extremely light and thin favric so I didnt think it would give any pressure to the needle. I didnt even finish that project so I barely used it. The next time I used it, I was just tailoring dress pants. good thing i finished the waist and the needle suddenly wasnt aligned with the hole. I took it off, put it back on, adjusted it, and it still would end up on the platform instead of going in the hole. Then the needle ultimately flew off. This is just on the second time I used it. This is supposed to be the strongest :(
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, June 24, 2025
We are so sorry to hear that your Singer HD 4411 did not meet your expectations. We would love to assist you further. Please reach out to us at Customer Support 1-800-474-6437.
Written by a customer while visiting singer.com