Customer reviews from singer.com
Singer - 4411 Heavy Duty Sewing Machine - Gray
Average customer rating
4.1
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
157
4 Stars
48
3 Stars
14
2 Stars
11
1 Star
33
76%of customers recommend this product.
(
42 out of
55)
Customer Reviews for Singer - 4411 Heavy Duty Sewing Machine - Gray
Customer Rating
4
Good machine but no manual
on December 11, 2023
Posted by: Sophiehhh
I like this sewing machine so far, it is frustrating that it does not come with a manual, the manual is online which is not handy when trying to also follow a crafting project video. However the video demonstrating use of the product was helpful.
Written by a customer while visiting singer.com
Customer Rating
3
Tension ptoblems
on October 17, 2023
Posted by: Debby C
from Dekalb Junction NY
I have had nothing but problems with the tension since I purchased this machine. I have read that the manual recommends a class 15 bobbin, but yet it comes with a 15j. Maybe that is some of the reason why the tension is off. Which one should I use?
No, I would not recommend this to a friend.
Response from singer.comBy Stacy, October 24, 2023
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Customer Rating
5
82 year old - 70 years of sewing - Loves It !!
on September 19, 2023
Posted by: CCasey
from SoCal
Verified Purchase:Yes
I bought this for my mom so she could get back in to sewing after a few life set backs. She’s been seeing nearly her whole life and now at 82 she’s back! And lives this machine.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
1
Do NOT buy
on August 21, 2023
Posted by: DSpirit
from Houston, Tx
I bought this machine in December of 2022, 8 months ago. It worked ok the first couple times, but then wouldn't thread correctly. I live in the Hoston and the closest warranty repair center is about 40 miles away, each way. I dropped it off for repair and they corrected that issue. Now the tension loosens, unless you work extremely slow. I contacted Singer and their response was basically, good luck because your warranty expired after 90 days. All of this was in poorly written English. This machine is defective and not only will they not fix it, but they don't have any helpful tips or even give a crap. I will NEVER buy another Singer product again. After buying this machine, I was told that Singer was bought by a Chinese company and the quality has suffered. Sadly, that has been my experience. If you take it for repair without the warranty, the repair cost is more than the cost of the machine.
No, I would not recommend this to a friend.
Response from singer.comBy Stacy, October 10, 2023
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Customer Rating
1
A LEMON! DON'T WASTE YOUR MONEY...
on June 8, 2023
Posted by: Unhappy @ Singer
from Sacramento CA
I've been sewing for years and needed a new machine. My mom always used Singer. Upon purchase, was told that it was not returnable if the box was opened. Good- because I wasn't planning on returning! Upon the first sew, the bobbin was having issues: it was getting stuck, jamming. Not sewing. The metal bobbin plate doesn't sit level with the machine. Where I purchased said no return if the box is open. Signer was called. So good it's under warranty! Well... "maybe", so I was told. I was sent directions on how to repair or tighten the bobbin area. Really? It's a brand new out of the box machine from a reputable company. So obviously, they've had this issue before. If that doesn't work (which it didn't), it must be mailed to Los Angeles, CA. On my dime to see if it is actually a warranty issue that can be fixed. That's IF it gets back to them with no other damage caused by mail. Then because they are backlogged, it will take about 4 months for them to even look at the machine.
Now I think understand why (insert major craft company here) doesn't do returns either! If it's difficult for the customer to exchange or have the item fixed under warranty- they probably hare having the same issue of time, cost and customer service! Help.
I'm stuck! I just want to use my new machine and sew. What happened to the awesome quality of Singer and their customer service? This is no longer a brand to trust. :0(
Now I think understand why (insert major craft company here) doesn't do returns either! If it's difficult for the customer to exchange or have the item fixed under warranty- they probably hare having the same issue of time, cost and customer service! Help.
I'm stuck! I just want to use my new machine and sew. What happened to the awesome quality of Singer and their customer service? This is no longer a brand to trust. :0(
Written by a customer while visiting singer.com
Posted by: SEWeezy
from Colorado
Verified Purchase:Yes
I am very happy with this machine. The price was unbeatable and it does exactly what I need it to do. I wish it would have come with a manual.
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, February 18, 2023
Thank you for your review. We will share this with the Product Development team. Your feedback is very important to us and we really appreciate your input. Along with many other home product manufactures around the world, Singer has joined the 'Green Initiative'. As a part of the ‘Green Initiative’, we no longer print or sell copies of manuals, as they are available for Free download from https://www.singer.com/support We too only have access to the digital copies on our website. We do apologize for any inconvenience this may cause.
Written by a customer while visiting singer.com
Posted by: B12B
from TN
Verified Purchase:Yes
I am new to sewing and I have no base knowledge of hand sewing or sewing machines. This is very nice and professional. It looks good too. It’s easy to understand to use. I had to go to a few YouTube videos to help me get started threading.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Section where the light is should open freely
on November 14, 2022
Posted by: RELZ
from Scarborough, Ontario
I bought this machine last November and another light use one about three years ago and I feel that the threading feature could use an upgrade because if the thread breaks, it goes up in that part of the machine where the light is, and you have to rethread the machine all over from scratch. This feature to the machines are a bother for anyone like me that sews a lot. The older models were made with this section free to just pull to the left and access, without removing a screw. Different to that, the machine is great.
I would recommend this to a friend!
Response from singer.comBy Sherry, Customer Care, November 14, 2022
Thank you for the 5 star review. Your satisfaction is what we strive for. Your feedback is very important to us and we really appreciate your input.
We will share this with the Product Development team who continually looks for ways to improve.
We will share this with the Product Development team who continually looks for ways to improve.
Written by a customer while visiting singer.com