Im probably just going to return the machine in yhe next few days. Worked for about an hour and then the bobbin case started acting up and popping out. Now it won't sewing anything and just binds up so I have to take the machine apart ever 60 seconds. Im really sad because this is the same company generations of my family have used and this is beyond frustrating.
Response from singer.comBy Customer Support, June 3, 2025
I'm so sorry you are having difficulties with the bobbin case. Before giving up, please double check to make sure the case is seated properly with in the bobbin area. Once placed and you are no longer holding on to the bobbin case lever, the bobbin should not be able to fall out. I often gently 'jiggle' the edge of the bobbin case with my finger to be sure it won't fall out. If you feel it is sitting correctly, leave the bobbin door open while you turn the handwheel toward you to see the needle take one full rotation (the same thing you would do to bring up your bobbin thread). If the needle makes it all the way through this process (without the bobbin falling out or the needle hitting metal) then you should be good to go.
Bought this over holidays and am loving it. Newbie to sewing. Adding pockets to all my dresses. Just wish I wouldve gotten the Stretch stitch function, but didn't know about it until I started.
Response from singer.comBy Customer Support, January 2, 2025
Thank you for taking time to write regarding no manual in the box. We have all our manuals available on our website to download for free. If you would like more assistance please reach out to our Customer Service Team at 800-474-6437.
Bought this and the timing book was off. Doesn’t sew. I wouldn’t buy this again
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, January 2, 2025
We are sorry to hear that your new machine is having problems out of the box. We would like to help more. Please reach out to Customer Support at 800-474-6437.
I've had this machine for 2 years now and have to say, its worth every penny. I bought it after my Kenmore died after 30 years. Really pleased with ease of use - one drawback though, no manual. That's frustrating. Plus, I can't tell if the needle is off center but hey, its a few just a few mm. Still, even with those 2 flaws, I fly through sewing my clothes for work. I just need to expand my experience with different presser feet.