Customer reviews from singer.com
Singer - 14HD854 Heavy Duty Serger - Gray
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
21
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
1
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for Singer - 14HD854 Heavy Duty Serger - Gray
Customer Rating
5
Great for hobbies
on February 3, 2023
Posted by: Tazann
from Tennessee
Gender:Female
[This review was collected as part of a promotion.] High quality machine with the ability to sew through thick durable materials without breaking needles. Great for working on hobbies no matter what material you sew. Can't wait to enjoy my winter experimenting with different hobbies. Love it highly recommended
I would recommend this to a friend!
Response from singer.comBy Connie, Customer Care, February 4, 2023
We are happy to hear that you are enjoying your new Singer model HD14HD854 serger. Thank you so much for taking the time to write your review and share your experience with other shoppers. We greatly appreciate it.
Written by a customer while visiting singer.com
Posted by: Play the Part Costumes
from ohio
Verified Purchase:Yes
Works just like my pro-finisher, just more power. Can cut through heavy linen and 6 layers of fabric
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, October 12, 2022
Thank you for the 5-stars! Your satisfaction is what we strive for.
Written by a customer while visiting singer.com
Customer Rating
5
Easy to work with
on September 11, 2021
Posted by: Clau
from Las Vegas
I have 3 deferent brands for other Serger Machines that I work with, and this is the only one that can work with heavy cotton fabric. To me works excellent. It is a pity you do not have it in stock, I need one more.
I would recommend this to a friend!
Response from singer.comBy Connie, Customer Care, September 12, 2021
Thank you for the 5-star review of the Singer model 14HD854 Heavy Duty Serger Your satisfaction is what we strive for. Your feedback is very important to us.
Written by a customer while visiting singer.com
Customer Rating
1
Disappointing
on February 11, 2021
Posted by: M1988
from Perth Australia
I received this as a christmas gift from my husband and we are both really disappointed. Almost impossible to get the thread tension right, and garments made with it look poorly made no matter how many adjustments we make.
This was supposed to be an upgrade after my old faithful machine finally died after 12 years but so far its just been frustrating and a real let down. Definitely not the standard I expect from singer
This was supposed to be an upgrade after my old faithful machine finally died after 12 years but so far its just been frustrating and a real let down. Definitely not the standard I expect from singer
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, February 11, 2021
We are sad to hear that you didn’t have the best experience with your Singer model 14HD854 Heavy Duty serger. Your satisfaction is what we strive for, and we would love the chance to hear how we can improve. Please reach out at your convenience at https://www.singer.com/Contact-Us to help us understand how we can better serve you in the future.
Written by a customer while visiting singer.com
Customer Rating
3
Why do the manuals still look 1980s?
on February 7, 2021
Posted by: stella123
from Oregon
I got this serger and it's ok. Still easier to thread than my 1980s JCPenney serger. The funny thing is Singer doesn't give you a printed manual anymore, which, fine. But why are your digital manuals still in black and white?! And why are the graphics SO BAD. I have no idea what I'm looking at. Troubleshooting is impossible. You know it's 2021 right? Yall can use color photos now. Even better, you can make video tutorials showing us how to use the machines we've invested in.
Otherwise it's a pretty sturdy machine. I like that it's mostly metal.
No, I would not recommend this to a friend.
Response from singer.comBy Connie, Customer Care, February 9, 2021
Dear Stella, Thank you for sharing your feedback. We’re sorry the instruction manual for the Singer model 14HD854 Heavy Duty Serger didn’t meet your expectations. Your feedback is important to us and will be shared with our product development team who continually looks for ways to improve future designs. We do have color graphic threading instructions on our website at the following web address: https://drive.google.com/file/d/1csyvde4Cqsok8baTmlZSpEsPfHdbvk5c/view
Please feel free to Email us at Talktous@singerco.com with any further comments, concerns, or suggestions you wish to share. Thank you again.
Please feel free to Email us at Talktous@singerco.com with any further comments, concerns, or suggestions you wish to share. Thank you again.
Written by a customer while visiting singer.com
Customer Rating
4
Nice Machine for the price
on November 18, 2020
Posted by: Rita B
from North Adams, MA
I purchased this machine in April to reduce the wear and tear on my pro-finish. It has taken a bit to get use to, BUT I prefer this machine for mask making over my pro-finish. As with any serger at this price, threading can be a challenge. However, I like it enough that I will be purchasing another one for my business. I like the performance of the is machine. It is fast, efficient, and sews a really nice seam.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
2
Awful design
on September 27, 2020
Posted by: vrose
from Norfolk, VA
I've been a Singer customer for over 40 years. My last serger lasted over 20 years. I replaced it with this one. The accessory bin (also the piece you take off to do smaller things) doesn't come off without turning the machine over and prying it with a screw driver. Having the huge bump out makes threading the machine impossible. The lower looper is the most aggravating thing in all of sewing to thread even with the bin off. Unlike my previous machine, there is no way to get to the hole where the thread has to go on the looper arm. There's a way to get the thread back there and hope and pray it does what it's supposed to do, but you can't see because it's inside the machine. Lastly, the way the 'hooks' are that you put the thread under where it comes off the cone allow the thread to wrap around the wires and become jammed, causing the thread to break and have to rethread the machine over and over again. Also, the loops hang out over the fabric edges once sewn. I've noticed this happens after sewing thick pieces of material, and going back to two pieces of cotton makes it hang out over the edges. Rethreading the machine (the horror described above) is the only way to fix it, until the next thicker layers are sewn. I've never ever considered buying another brand until now. I would never in a million years consider recommending this machine to anyone. All the local places that service sewing machines charge a lot more for Singers, and also give you a lectures about buying one. I guess this is why.
No, I would not recommend this to a friend.
Response from singer.comBy Suzanne, Customer Care, September 27, 2020
We are sorry to hear you had such a negative experience with your Heavy Duty Serger. We will pass your feedback along to our product quality & design team who continually work to improve our assortment. We appreciate your honesty and hope we'll have the opportunity in the future to provide you outstanding quality and service.
Written by a customer while visiting singer.com