Customer reviews from singer.com
Singer - 14HD854 Heavy Duty Serger - Gray
Average customer rating
4.5
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
21
4 Stars
7
3 Stars
1
2 Stars
1
1 Star
1
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for Singer - 14HD854 Heavy Duty Serger - Gray
Customer Rating
5
Must have Serger!
on February 22, 2023
Posted by: Mimi68
from Tullahoma, TN
Gender:Female
[This review was collected as part of a promotion.] This serger does such a professional job. No matter how thin or thick the material, the stitches look professional. This machine is easy to set up and use. Has an amazing color chart to show where the thread goes. So threading couldn't be simpler. Has a free arm and a very high powered motor that let's me zip right thru my projects. The lighting is amazing. I never have shadows on my projects. Once in a while I take my serger to a craft show so I can work during the downtime. The handle makes it so easy! No matter what kind of material I'm using, this serger can handle it with ease! Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Awesome machine!
on February 23, 2023
Posted by: Brandi84
from Athens TN
Gender:Female
[This review was collected as part of a promotion.] I'm extremely impressed with this machine! It operates so smoothly and I can get my projects done efficiently and effortlessly. I love that I'm able to use sturdier fabrics now without second guessing myself. I'm excited for what I will be able to do going forward with this great machine! I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Great serger!
on February 28, 2023
Posted by: Anonymous
from Union City TN
Gender:Female
[This review was collected as part of a promotion.] This serger from singer works great! It has two to four threads you can use for different stitches. It comes with a diagram in the machine so threading is a breeze. It comes with a lot of accessories and a bag for the scrap clippings. This serger handles heavier material, like denim, much easier than a regular sewing machine. I really like the free arm sewing feature.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Renee J
Verified Purchase:Yes
Very quick delivery. Was able to thread the machine easily by tying the thread to the existing thread the machine was shipped with. I am very happy with this serger.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Kayren
Verified Purchase:Yes
This serger is loud and prone to jamming unless you are careful. I figured out after several times that I had not lowered the foot before starting up. Once that error on my part was corrected it is serging like a champ. I’ve made a dress and five aprons using it with no complaints. Threading is easy if you watch you tube videos on how to thread it. I’m glad I decided to make the purchase and plan to make good use of it.
Written by a customer while visiting singer.com
Customer Rating
2
Awful design
on September 27, 2020
Posted by: vrose
from Norfolk, VA
I've been a Singer customer for over 40 years. My last serger lasted over 20 years. I replaced it with this one. The accessory bin (also the piece you take off to do smaller things) doesn't come off without turning the machine over and prying it with a screw driver. Having the huge bump out makes threading the machine impossible. The lower looper is the most aggravating thing in all of sewing to thread even with the bin off. Unlike my previous machine, there is no way to get to the hole where the thread has to go on the looper arm. There's a way to get the thread back there and hope and pray it does what it's supposed to do, but you can't see because it's inside the machine. Lastly, the way the 'hooks' are that you put the thread under where it comes off the cone allow the thread to wrap around the wires and become jammed, causing the thread to break and have to rethread the machine over and over again. Also, the loops hang out over the fabric edges once sewn. I've noticed this happens after sewing thick pieces of material, and going back to two pieces of cotton makes it hang out over the edges. Rethreading the machine (the horror described above) is the only way to fix it, until the next thicker layers are sewn. I've never ever considered buying another brand until now. I would never in a million years consider recommending this machine to anyone. All the local places that service sewing machines charge a lot more for Singers, and also give you a lectures about buying one. I guess this is why.
No, I would not recommend this to a friend.
Response from singer.comBy Suzanne, Customer Care, September 27, 2020
We are sorry to hear you had such a negative experience with your Heavy Duty Serger. We will pass your feedback along to our product quality & design team who continually work to improve our assortment. We appreciate your honesty and hope we'll have the opportunity in the future to provide you outstanding quality and service.
Written by a customer while visiting singer.com
Customer Rating
3
Why do the manuals still look 1980s?
on February 7, 2021
Posted by: stella123
from Oregon
I got this serger and it's ok. Still easier to thread than my 1980s JCPenney serger. The funny thing is Singer doesn't give you a printed manual anymore, which, fine. But why are your digital manuals still in black and white?! And why are the graphics SO BAD. I have no idea what I'm looking at. Troubleshooting is impossible. You know it's 2021 right? Yall can use color photos now. Even better, you can make video tutorials showing us how to use the machines we've invested in.
Otherwise it's a pretty sturdy machine. I like that it's mostly metal.
No, I would not recommend this to a friend.
Response from singer.comBy Connie, Customer Care, February 9, 2021
Dear Stella, Thank you for sharing your feedback. We’re sorry the instruction manual for the Singer model 14HD854 Heavy Duty Serger didn’t meet your expectations. Your feedback is important to us and will be shared with our product development team who continually looks for ways to improve future designs. We do have color graphic threading instructions on our website at the following web address: https://drive.google.com/file/d/1csyvde4Cqsok8baTmlZSpEsPfHdbvk5c/view
Please feel free to Email us at Talktous@singerco.com with any further comments, concerns, or suggestions you wish to share. Thank you again.
Please feel free to Email us at Talktous@singerco.com with any further comments, concerns, or suggestions you wish to share. Thank you again.
Written by a customer while visiting singer.com
Customer Rating
5
My First Serger
on February 14, 2023
Posted by: Belinda G.
from Cordova, Tennessee
Gender:Female
[This review was collected as part of a promotion.] I am a first time Serger, and I am so pleased with the Singer 14HD854 model. I have to admit the hardest part is threading the thread but once you get past that with the help of the manual or online help if needed you are ready to sew! It works with 2,3 or 4 threads, 6 different stitch types and great for rolled hems, blind hems and finishing raw edges. Perfect for all fabrics and won't rip or pucker. The finish was exactly what I was looking for when working with multiple types of fabrics and gives a professional finish. I can't believe I was so intimidated for so many years as this is so much simpler than I expected and I have been able to have professional results on my projects.
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, February 14, 2023
Thank you sew much for the 5 stars and for taking the time to write your review of the Singer model 14HD854 Heavy Duty Serger. Our goal is for you to have the best sewing experience possible.We greatly appreciate you for sharing your experience with other shoppers. Please let us know if we can ever be of assistance in the future. You may reach us anytime at: https://www.singer.com/email-us and one of our Customer Care representatives will be happy to assist you.
Written by a customer while visiting singer.com