Customer reviews from Zwilling.com
ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Cappuccino Mug Set - Clear
Average customer rating
4.8
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
231
4 Stars
23
3 Stars
1
2 Stars
3
1 Star
2
98%of customers recommend this product.
(
230 out of
235)
Customer Reviews for ZWILLING - Sorrento Plus 2-pc Double-Wall Glass Cappuccino Mug Set - Clear
Customer Rating
5
great
on April 11, 2025
Posted by: lang12345
works great. we use it to drink tea everyday and its easy to wash.
Written by a customer while visiting Zwilling.com
Customer Rating
5
Gorgeous Mugs - Dishwasher and Microwave APPROVED!
on June 6, 2025
Posted by: NicoleJG
Frequency of use:Daily
Huge fan of Zwilling products! These are some GORGEOUS mugs. They are a bit oversized but that is what I love about them. IBONUS - they are dishwasher and microwave safe. I don't want to think twice about putting a mug in the dishwasher or microwave. Overall, I am very pleased with them and hope to buy myself another set soon .
Written by a customer while visiting Zwilling.com
Customer Rating
1
Way Too Fragile
on January 2, 2026
Posted by: JustinK
Frequency of use:Daily
I really loved these at first, but within 3 months, both mugs cracked. I am an extremely careful person. The glass is simply too thin and fragile to recommend. I ended up buying much better quality elsewhere.
Written by a customer while visiting Zwilling.com
Posted by: Catalina2026
Frequency of use:Daily
Verified Purchase:Yes
Love the quality but wish they had a size between the large cappuccino and the small espresso, which I believe they discontinue. The cappuccino size barely fits my machine and the smaller sizes aren't large enough for my lattes.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
4
Beautiful mugs
on April 2, 2026
Posted by: sk04
Great mugs, look beautiful and feel amazing. Durability is iffy. Cracked last time we got them but support replaced them, fingers crossed!
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
5
Great!
on April 4, 2026
Posted by: Rach505
Frequency of use:Daily
I love the look of these and the size. The look gray with my espresso machine.
I would recommend this to a friend!
Written by a customer while visiting Zwilling.com
Customer Rating
5
Excellent craftsmanship
on April 12, 2026
Posted by: Mk777
Frequency of use:Daily
The mugs are wonder and quickly before our favorite in the household. It is light and well insulated.
Written by a customer while visiting Zwilling.com
Customer Rating
2
Beautiful but surprisingly fragile
on April 17, 2026
Posted by: J60630
Frequency of use:Daily
We purchased two sets (four mugs) 5 or 6 months ago, and we only have two remaining. They look beautiful and work well to insulate coffee. They get daily use, but two of the mugs have developed cracks. Always hand washed, never put in the dishwasher (although the use/care instructions say they are fine for dishwasher), and pretty sure we haven't thrown them around or dropper other items onto them, but after a while we've noticed two of them (the only two removed from the box and used) now have cracks and aren't useable. We have opened our second box and plan to be more careful with them, see if it is "user error" or the product itself.
No, I would not recommend this to a friend.
Response from Zwilling.comBy Customer Care, April 17, 2026
Thank you for sharing your experience with the mugs.
One possible cause of the cracks is thermal shock, which can occur when glass is exposed to sudden temperature changes and may lead to stress over time.
We would appreciate the opportunity to look into this further. Please contact our customer service team at hello@zwillingus.com and refer to case 01720684, and we will be happy to review and assist you further.
One possible cause of the cracks is thermal shock, which can occur when glass is exposed to sudden temperature changes and may lead to stress over time.
We would appreciate the opportunity to look into this further. Please contact our customer service team at hello@zwillingus.com and refer to case 01720684, and we will be happy to review and assist you further.
Written by a customer while visiting Zwilling.com