Went in to exchange n get new ink. Gentlemen behind counter said no can do so I left . Upon returning for something else I ask the guy behind counter why I couldn’t exchange ink as it was wrong n I never used it he said no problem so I got correct in n other items I needed paid n was out in less than 15 minutes. Earlier when I was in there was a line n he kinda dismissed me. I should have gotten both men’s names but I didn’t sorry. Next time I will. Keep up the good work
Hi Bill thanks for reaching out to us. I regret to hear that you received a wrong item with your recent purchase. To return or replace this item please visit your local store. I apologize for any inconvenience this has caused. https://stores.staples.com/search ^BF