Had a great experience with an associate who offered to help. However my printer has major problems and not fixable so consequently I need to return. I hope Staples can accommodate with that!!
Not sure if it was a bad clip or what but they broke the printer
Response from StaplesBy April 29, 2022
Hi there Andrea I'm very sorry your printer is broken. From reading your review I'm guessing the tab broke off the cartridge breaking the printer. If that is the case don't hesitate to contact www.support.hp.com/us-en/contact-hp/ so HP can get your printer working. I am very sorry this whole event happened. In the future be careful when inserting a new cartridge. Amanda HP Care www.hp.com/support/