Printer hp Envy 6255 is about a year old and the ink is dripping from cartridge and ran out. I bought 2 new cartridges, black and color and printer is still not printing. Cartridge is still dripping and it is brand new. very disappointed in the whole product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Mary, HP Care, May 19, 2020
Hi,
I'm sorry that you didn't have a very satisfying experience with the cartridge you were sent. It sounds like it must have been damaged, because the cartridge would not normally leak.
Please return it for a replacement. The return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
I hope you will soon be back to printing, but if not, you can contact us: hp.com/contactHP
I bought an HP Tango wireless printer with HP 64-2pac ink cartridges, I love it. I am able to print from any device and the colors are great, the price is good also. Big