Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
33
4 Stars
10
3 Stars
3
2 Stars
10
1 Star
7
65%of customers recommend this product.
(
34 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Customer Rating
5
Great phone samsung has been 100/100 for my whole
on October 23, 2024
Posted by: Im him
Expertise:Expert
Great phone samsung has been 100/100 for my whole.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Thought it was great but friend can't call my numb
on October 30, 2024
Posted by: SM1687
from West michigan
Expertise:Intermediate
I wish t Mobile could fix problem. Also hate AI and goolgle messaging
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Social Commerce, October 31, 2024
Thanks for reaching out to share your feedback on the Galaxy S23. We appreciate all feedback as we continue to make improvements. The Galaxy S23 and S23+ mark a significant leap forward in mobile AI, ushering in a new era that prioritizes creativity, productivity, and an enhanced user experience. These devices are designed to seamlessly integrate advanced AI features into daily tasks, making them indispensable tools for personal and professional use. We would like to gather some additional information regarding what you are experiencing with your device. Please be sure to reach out to us at Samsung Support so that we can further assist you. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Features work for me.
on November 13, 2024
Posted by: Fish slayer
from Cape May county, New jersey
I have insurance and s22 after some years broke. They replaced it with s23 and I'm not complaining at ALL.....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bad battery! Great screen!
on November 14, 2024
Posted by: Lena
from Israel
Expertise:Expert
Love the phone. Hate the battery life. The AI feature is not baked ebough.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hello Lena, thank you for sharing your thoughts about your Samsung Galaxy S23 with us. We are happy to hear you are overall pleased with your new phone, and we would love nothing more than to help you troubleshoot the battery and maximize your daily experience. We have provided below links to a few articles to help you withthis matter at your convenience. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as their older models
on November 19, 2024
Posted by: Runesmyride
from Ruidoso,NM
Expertise:Intermediate
I hate having to downgrade my phones for the newer models. here's a few pros and cons.
Only pro I can think of is they got rid of the curved screen.
Cons, the wakeup button on my old phone & tablets is on the top right of the unit, on this phone its bottom right, why move it?
New phone no longer supports the Samsung weather app that was absolutely fabulous as well as a couple of other apps that I use.
Texting keypad is also different for the older phone, had to download an upgrade that wasn't as good as the older keypad.
Ringer/text notification on this phone sucks. Can't hear it unless the room is quiet.
Got rid of the LED indicator light letting you know what's going on with the phone, like Charging, charged, text waiting to be read, missed phone call and so on.
I went from the S9 to this phone, but really, I think the S5 is their best model so far.
Only pro I can think of is they got rid of the curved screen.
Cons, the wakeup button on my old phone & tablets is on the top right of the unit, on this phone its bottom right, why move it?
New phone no longer supports the Samsung weather app that was absolutely fabulous as well as a couple of other apps that I use.
Texting keypad is also different for the older phone, had to download an upgrade that wasn't as good as the older keypad.
Ringer/text notification on this phone sucks. Can't hear it unless the room is quiet.
Got rid of the LED indicator light letting you know what's going on with the phone, like Charging, charged, text waiting to be read, missed phone call and so on.
I went from the S9 to this phone, but really, I think the S5 is their best model so far.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, November 22, 2024
Thank you for sharing your thoughts on the Galaxy S23, Runesmyride. We appreciate your feedback and understand how important features like a curved screen, LED indicator lights, and a familiar keypad are to your experience. The Galaxy S23 focuses on delivering cutting-edge performance, durability with Gorilla Glass Victus 2 on the front and back, and exceptional camera quality, among other upgrades. While the LED notification light is no longer included, features such as Edge Lighting and Always-On Display can provide alternative ways to stay updated with notifications. These can be customized in Settings under Display. If you enjoy lighting effects, you can set lights to appear around your screen and the camera cutout for notifications. To customize these settings, go to Settings, then Notifications, followed by Notification pop-up style. From there, select Edge lighting style and choose your preferred effects, such as Basic, Bubble, or Heart. You can also pick a color and adjust settings for transparency, width, and duration before tapping Done when finished. We encourage you to explore the Samsung Members app for tips and updates that may enhance your experience. Your feedback helps us innovate and refine future designs to better meet our customers’ expectations. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003383/ (edge lighting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003383/ (edge lighting)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Average
on December 17, 2024
Posted by: BILL
from Indian head,md
Expertise:Expert
Nothing but trouble every since purchase of this phone two years ago.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, December 17, 2024
Hi there Bill, we appreciate you sharing your thoughts on your Samsung Galaxy S23 with us. We completely understand how valuable your phone is to you every day and how frustrating it can be when it is not operating as expected. We would love nothing more than to help you troubleshoot any frustration you are experiencing. However, we would need additional details regarding your frustrations, and have provided links to the full device manual and the Samsung Support Team to work with you one on one through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s23
on December 19, 2024
Posted by: Vicki
from Bastrop texas
Expertise:Intermediate
I used to have a galaxy s9 and just bought a s23, I am enjoying it as the camera is alot better. The only functions I do miss is there is no jack to plug in for speakers/headphones and I liked being able to make a phone call from messages and with the s23 you have to back out of messages and go to the phone to call but other than that I am happy with my purchase!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 20, 2024
Hey Vicki, thank you for your feedback on your Samsung Galaxy S23. We are thrilled to hear you are so pleased with the your new phone, and are exploring all of the amazing features. If you are someone who prefers the wired headphones over Bluetooth options, you can absolutely use a USB-C to headphone jack adapter plugged in to your charging port to plug in directly with your favorite wired headphones. We have also shared a link to the full device manual to help you with the full capabilities around your phone calls and ways to reach your favorite people. We have lastly provided a link to the Samsung Support Team if you have questions about this feature or any other aspects of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US