Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
33
4 Stars
10
3 Stars
3
2 Stars
10
1 Star
7
65%of customers recommend this product.
(
34 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Customer Rating
2
Missing charger
on August 3, 2023
Posted by: Mr Ray
from Arizona
I changed services 2 weeks ago and the charger that came with it don’t fit so now I have to go look for a charger smh
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social Commerce, August 4, 2023
Hello there Mr. Ray,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately if you do not have a compatible charging block laying around. The Galaxy S23 supports up to 25W Super-Fast Charging. Feel free to reach out to Samsung Support if you have any questions or if you would like further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. With so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers and adapters are sold separately if you do not have a compatible charging block laying around. The Galaxy S23 supports up to 25W Super-Fast Charging. Feel free to reach out to Samsung Support if you have any questions or if you would like further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/
Written by a customer while visiting Samsung US
Customer Rating
2
I dont know yet.. dying after 2 months is no no.
on February 2, 2024
Posted by: kenji878
from New York
Expertise:Intermediate
I rate this product 2 stars because after 2 onths the thing DIED. i bought a new because i needed a phone for work. the phone is nice, and everything is great. but the fact that it died and i had to send it in to repair worries me. It was all under warranty but having the motherboard die after 2 months really really worries me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 2, 2024
Good day Kenji878,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to us at Samsung Support if you would like any further assistance. We are always happy to help you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to us at Samsung Support if you would like any further assistance. We are always happy to help you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone,definitely waterproof at 10ft.
on July 16, 2023
Posted by: T Mac
from Boaz,Alabama
Expertise:Intermediate
I've had it a couple months and I'm very satisfied. Dropped it in lake for over an hour and didn't hurt it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Can't use USB-C headphones!
on October 2, 2023
Posted by: BB61cico
from Virginia beach, Va
Expertise:Intermediate
Ongoing software issue with volume controls. Needs addressing! Volume randomly adjust sitself to off/mute everytime I use my new USB-C headphones. I am using the new skullcandy set with boosted bass. Have tried ALL the troubleshooting techniqes EXCEPT for factory resetting. Not even sure THAT will fix the problem.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, October 3, 2023
Hi there BB61cico,
Thanks for taking the opportunity to review your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please ensure that the software on your Galaxy S23 has been updated to reflect the most updated version. Let us know if you have any questions or if you would like any further assistance after updating the software on your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the opportunity to review your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please ensure that the software on your Galaxy S23 has been updated to reflect the most updated version. Let us know if you have any questions or if you would like any further assistance after updating the software on your device. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
1
Repeated pocket dialing of 911
on July 22, 2023
Posted by: Embarrassed
Be warey of samsung phones. They did an update about a month ago since then, my phone has dialed 911 in my pocket while locked twice. I turned off the settings that were supposedly responsible and still have the issue. The police department told me they had 500 incendents in 2 days of samsung phones pocket dialing after the update. And I Iive in the country, not a city. Frustrating! I love my phone till the update issues, what good is a phone I can't carry in my pocket.
Response from Samsung USBy Debra, Social Commerce, July 24, 2023
Hey there,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Accidentally calling someone or sending a message full of gibberish when your phone is in your pocket or bag can be embarrassing. Luckily, your phone has a feature that prevents pocket dials. It’s called Accidental touch protection, and it keeps your screen inactive when the phone is in a dark place, so no phone calls or messages are inadvertently made. Check out the article titled, "Block accidental touches on your Galaxy phone" for more information on the topic to help your resolve what you have been experiencing with your device. Please feel free to reach out to Samsung Support if you would like further assistance or if you would like to share any other feedback with us. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083344/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Accidentally calling someone or sending a message full of gibberish when your phone is in your pocket or bag can be embarrassing. Luckily, your phone has a feature that prevents pocket dials. It’s called Accidental touch protection, and it keeps your screen inactive when the phone is in a dark place, so no phone calls or messages are inadvertently made. Check out the article titled, "Block accidental touches on your Galaxy phone" for more information on the topic to help your resolve what you have been experiencing with your device. Please feel free to reach out to Samsung Support if you would like further assistance or if you would like to share any other feedback with us. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083344/
Written by a customer while visiting Samsung US
Customer Rating
1
I'm not happy at all
on December 16, 2023
Posted by: Not a happy camper
from North Carolina
Expertise:Expert
I'm having so many issues with this phone and I love Samsung Galaxy phones. It has to many bugs and it's been that way since I got it a few months ago
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, December 21, 2023
Aloha,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to assist you but without knowing more details about what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support at your earliest convenience if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to assist you but without knowing more details about what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support at your earliest convenience if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Newby with tech. Old phone was obsolete. Big upgra
on April 15, 2023
Posted by: Wildthing
from White Lake, Michigan
Expertise:Beginner
Just got it. Old phone was obsolete. Newbie, so I'm learning a lot. This phone is a big upgrade. Impressive and a lot more phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S23 you will love to hate it cause you don't have.
on June 10, 2023
Posted by: Jj4bucs
Expertise:Intermediate
Hate not having my own SD card. I used to have a 8g. Now only 250 mb
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hello Jj4bucs, thank you for taking time to share your feedback on your Samsung Galaxy S23. We would be more than happy to help you expand the storage capacity of your device. While we have removed the usage of a micro SD card we have now the ability to use digital storage options to keep all of your photos and other data. We have provided a link to the Samsung Support Team if you would like assistance exploring these options. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US