Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
33
4 Stars
10
3 Stars
3
2 Stars
10
1 Star
7
65%of customers recommend this product.
(
34 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Customer Rating
5
Excellent phone
on July 26, 2024
Posted by: Gengar
from San Antonio, Texas
Expertise:Expert
Certainly an upgrade from my old phone. Camera looks great. Screen looks really good even when outside. Honestly no complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Shan
Verified Purchase:Yes
Beautiful! Just as seen online, affirm works, upgraded
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and size
on July 28, 2024
Posted by: JoeA
from New Jersey
Expertise:Expert
I bought a refurbished, excellent value and awesome phone. I wish it had UWB. Fast and excellent battery life.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is awful - the S22 was much better
on August 7, 2024
Posted by: Dr Pete
from Tuscaloosa AL
Expertise:Expert
It responds slowly, and does not wirelessly charge correctly at all.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, August 7, 2024
We appreciate the outreach. We encourage our customers to leave us their honest feedback as we continue to improve our products and services. We see that you are reaching out to let us know about your Galaxy S23. Samsung offers a 12-month limited manufacturer defect warranty through Samsung Care. If your phone is responding slowly and is not charging wirelessly, check out the link that provides troubleshooting options to resolve this. If this persists, we urge you to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001529/ (slow response)
https://www.samsung.com/us/support/troubleshooting/TSG01001490/ (wireless charging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001529/ (slow response)
https://www.samsung.com/us/support/troubleshooting/TSG01001490/ (wireless charging)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Constant Updates
on August 7, 2024
Posted by: Sophia Maggio
from NC
Expertise:Expert
I've had this phone about two weeks and have been constantly bombarded with updates, which is annoying but does mean it's constantly improving so it's not too big of a deal.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great device, when it turns on.
on August 10, 2024
Posted by: TiredOfTheGarbage
from Knowhere
Expertise:Expert
Bought this 8 months ago and have had to do 3 warranty exchanges. Everytime android updates, it bricks the device. My previous Samsung Galaxy had the exact same problem. Samsung used to be one of the top phone brands you could buy. Lately, it seems like they've quit caring about quality and now only care about profit.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, August 26, 2024
We appreciate your candid feedback. We appreciate you taking the time to share your experience with us with your Galaxy S23. The Galaxy S23 and S23+ feature larger batteries with capacities of 3900mAh (typical) and 4700mAh (typical) respectively, providing improved battery life compared to the Galaxy S22 and S22+. Additionally, the 12MP Selfie Camera on the S23 and S23+ captures clearer night selfies and low-light videos, an upgrade from the 10MP Selfie Cameras found on the Galaxy S22 and S22+. Furthermore, the devices can now capture high-quality 50MP photos for enhanced detail in Expert RAW mode. Again, we appreciate you taking the time to let us know how you feel. If you require any assistance, we encourage you to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect features
on August 18, 2024
Posted by: Vader_1347
from New Mexico
Expertise:Beginner
I bought this less than a month ago and the battery life on it is so good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone!
on September 3, 2024
Posted by: gabs
from Mundelein, IL
Expertise:Expert
I love this phone so far. What a phone, I am speechless. Everything in this phone is just perfect. Size, power, build quality, screen, sound, design. Pretty much everything on this phone are amazing. Very happy with the purchase. Samsung gotten better so far. I would say this is by far the best phone I have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US