Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
33
4 Stars
10
3 Stars
3
2 Stars
10
1 Star
7
65%of customers recommend this product.
(
34 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Customer Rating
2
I dont know yet.. dying after 2 months is no no.
on February 2, 2024
Posted by: kenji878
from New York
Expertise:Intermediate
I rate this product 2 stars because after 2 onths the thing DIED. i bought a new because i needed a phone for work. the phone is nice, and everything is great. but the fact that it died and i had to send it in to repair worries me. It was all under warranty but having the motherboard die after 2 months really really worries me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 2, 2024
Good day Kenji878,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to us at Samsung Support if you would like any further assistance. We are always happy to help you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to us at Samsung Support if you would like any further assistance. We are always happy to help you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
good phone
on January 15, 2024
Posted by: chaudhry
i am buy and happy with this product , i like and also recommended
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy
on January 14, 2024
Posted by: Toni242
from Bahamas
I bought this in December 2023 and I am happy with it
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S23 128GB
on January 9, 2024
Posted by: Kathy
I had a note 10 and loved it...I'm really NOT liking my new S23 128GB
Response from Samsung USBy Social Commerce, January 9, 2024
Hey there Kathy,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to assist you but without knowing more details about what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support at your earliest convenience if you would like further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to assist you but without knowing more details about what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support at your earliest convenience if you would like further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Please give one mobile please dear Samsung owner..
on January 4, 2024
Posted by: RAMESHking
Nice Samsung s23 ultra mobile but I have a no mobile please Samsung owner sand me one mobile please
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S23 has great features
on January 1, 2024
Posted by: Brian B
from East Berlin, pa
Expertise:Intermediate
got this a couple weeks ago and still working to get set up the way I like. so far it is better than the S21 i had
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S26 +
on December 26, 2023
Posted by: Polaco
Expertise:Expert
Exelent phone and excelente camera phone complet las
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I'm not happy at all
on December 16, 2023
Posted by: Not a happy camper
from North Carolina
Expertise:Expert
I'm having so many issues with this phone and I love Samsung Galaxy phones. It has to many bugs and it's been that way since I got it a few months ago
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, December 21, 2023
Aloha,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to assist you but without knowing more details about what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support at your earliest convenience if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to assist you but without knowing more details about what you may be experiencing with your Galaxy S23 and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support at your earliest convenience if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US