Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
33
4 Stars
10
3 Stars
3
2 Stars
10
1 Star
7
65%of customers recommend this product.
(
34 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Phantom Black
Customer Rating
4
Excellent camera
on February 13, 2024
Posted by: Robby
Rob and j need to be boys. Just hitting eachother up on phone. Would prove he is a good guy. great phone, good camera. Better than the cam on s23 ultra! Better zoom!
Written by a customer while visiting Samsung US
Customer Rating
3
A bit troublesome to use
on March 22, 2024
Posted by: Don zohio
from Cincinnati ohio
Expertise:Intermediate
Battery life is sub par, not recommended
Barely lasts 1 day
Barely lasts 1 day
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, March 22, 2024
Greetings Don,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in hand for those unexpected situations in life like leaving your device behind in an Uber, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in your groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you feel like your Galaxy S23 battery is not performing up to your expectations, take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some great information about optimizing your Galaxy battery life. If you would like further assistance after reviewing the above resources or if you have any questions for us, let us know by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in hand for those unexpected situations in life like leaving your device behind in an Uber, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in your groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. If you feel like your Galaxy S23 battery is not performing up to your expectations, take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some time out of your schedule to learn some great information about optimizing your Galaxy battery life. If you would like further assistance after reviewing the above resources or if you have any questions for us, let us know by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Pleasantly pleased with the S23!!
on March 26, 2024
Posted by: Richie
from Virgin Islands, U.S.
Expertise:Intermediate
Bought my S23 about 3 weeks ago. I'm just now beginning to try out some of the new features it came with.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrade
on April 4, 2024
Posted by: Really
from Virginia
Expertise:Intermediate
S23 is a downgrade from earlier Samsung phone.. Had an S8 that was more user friendly... You removed features long term users were accustom to... Taking screenshots is ridiculous.. three buttons on one side... No volume control on individual notifications... Installed apps that you cannot uninstall i.e. Samsung Store. I do NOT want this phone monitoring anything I do.. how long I use it or proffering purchases or hints ... This phone is a clear case where newer is definitely NOT better ..
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, April 4, 2024
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that making the transition to a new device can feel a puzzling at times. In case you were unaware, we offer a plethora of resources that our customers can take advantage of to help with any learning curve they may have. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features and we also offer device manuals and software updates, if you find yourself in need of those as well. As you know, you are able to capture an image of your screen by pressing and releasing the Side button and Volume down button of your Galaxy S23. If this is uncomfortable for you, you can also capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. 1. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. 2. Tap to enable this feature. You can prioritize and streamline app alerts by changing which apps send notifications and how notifications alert you. For your convenience, I have included a link to your device manual so that you may easily customize your device settings to your liking. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support at your leisure. We're always happy to help you in every way that we can! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that making the transition to a new device can feel a puzzling at times. In case you were unaware, we offer a plethora of resources that our customers can take advantage of to help with any learning curve they may have. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features and we also offer device manuals and software updates, if you find yourself in need of those as well. As you know, you are able to capture an image of your screen by pressing and releasing the Side button and Volume down button of your Galaxy S23. If this is uncomfortable for you, you can also capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. 1. From Settings, tap Advanced features > Motions and gestures > Palm swipe to capture. 2. Tap to enable this feature. You can prioritize and streamline app alerts by changing which apps send notifications and how notifications alert you. For your convenience, I have included a link to your device manual so that you may easily customize your device settings to your liking. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support at your leisure. We're always happy to help you in every way that we can! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Very unhappy
on May 17, 2024
Posted by: violet910
from Charleston, S.C.
Expertise:Intermediate
My phone drops calls right in the middle of conversations....some calls sound tinny and some calls are garbled. When someone calls me, the call goes right to voicemail and people have to call 2 or 3 times for call to connect. We have 3 other S23's and they are fine, but my particular phone is a piece of junk.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, May 20, 2024
Hello Violet910,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. Take a moment to review, "Dropped calls on a Samsung phone" and "Galaxy phone is unable to make or receive calls" when you have the opportunity to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us afterward. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset. Take a moment to review, "Dropped calls on a Samsung phone" and "Galaxy phone is unable to make or receive calls" when you have the opportunity to help resolve what you have described to be experiencing with your device. Feel free to reach out to Samsung Support if you would like any further assistance or if you have any questions for us afterward. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
1
I had better quality with my old Samsung phones.
on May 20, 2024
Posted by: Alina
from Florida
Expertise:Intermediate
Not very happy with my new Samsung. The speaker sometimes is not loud enough and has many times static.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 20, 2024
Salutations Alina,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have some free time available out of your busy day, please take a moment to review "Speaker not working on Samsung phone" to help resolve what you may be experiencing with your speaker functionality. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have some free time available out of your busy day, please take a moment to review "Speaker not working on Samsung phone" to help resolve what you may be experiencing with your speaker functionality. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Written by a customer while visiting Samsung US
Customer Rating
4
Nice size
on May 22, 2024
Posted by: Sally
from Greensburg, PA
Expertise:Intermediate
I bought this phone to replace the Galaxy S9. I did not want a huge phone and this was one of the few options that is smaller. It is working well with a one big exception. The Bluetooth features don’t work correctly. When connected to my car, the phone makes a phantom phone call to itself that doesn’t appear in the call history. It also stays connected to the car after I leave the car. Also, the Bluetooth connection to my earbuds fades out after about 30 seconds. Looking online, I see that these problems are known to Samsung, so I would expect that they would correct them. I tried various solutions provided in forums, with no success. Samsung, please fix this to make the phone fully functional.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on May 30, 2024
Posted by: GRACIEMAY9
from Batavia, Ohio
Expertise:Beginner
I happy with my new phone, and it's amazing , the camera is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US