Customer reviews from Samsung US
Samsung - Refurbished Excellent - Wireless Car Charger EP-H5300 - Genuine, Brand New I Color: Black - Black
Average customer rating
2.8
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
6
4 Stars
2
3 Stars
4
2 Stars
10
1 Star
5
27%of customers recommend this product.
(
6 out of
22)
Customer Reviews for Samsung - Refurbished Excellent - Wireless Car Charger EP-H5300 - Genuine, Brand New I Color: Black - Black
Customer Rating
1
Very BAD
on September 13, 2022
Posted by: nayana
wanted to use the genuine accessories for my new fold 4 but this mount is really bad. dropped my phone for the 1st time since it opened even without touching the button. also it is not charging the phone.
returning it.
returning it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 14, 2022
Nayana, thank you for your feedback on the Samsung Wireless Car Charger. All of our Samsung products do come with a warranty and depending on how long you’ve owned the item we would recommend reaching out to the Samsung Support Team for assistance in troubleshooting the device or what other measures can be taken. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
EP-H5300CBEGUS Samsung wireless charger
on August 24, 2022
Posted by: Alan
not impressed with the mounting system i've had 2 of these and both have broke the ball off.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 25, 2022
Alan, thank you for taking the time to provide your feedback to us regarding your Samsung Wireless Car Charger. Here at Samsung we are always striving to innovate our product line and provide the best possible customer experience. If there is anything we can do to help troubleshoot your Samsung products, please do not hesitate to reach out to us. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Sporadic charging
on August 22, 2022
Posted by: Jerry
from Stem, NC USA
the unit continually cycles between charging and not charging. this is with a samsung galaxy s22+. i have tried reseating it in the charger, clearing the cache, ]and just about everything else, i can think of. my phone has lost the percentage of charge when attached to the unit. what is strange is that sometimes, and it is a rarity, it works as it was designed or at least advertised to do.
i would not recommend the item until it has the bugs worked out.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 23, 2022
Jerry, we appreciate your feedback regarding your Samsung Wireless Car Charger. We would recommend reaching out to the Samsung Support or Customer Care+ Teams to assist in troubleshooting the best practices of the device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Looked Promising
on August 11, 2022
Posted by: Meggy
once i found a usb port on my van that supported this i thought this will be great! 2nd time using it one of the rotating support legs broke and now it flops around so basically useless, not happy.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 12, 2022
Meggy, thank you for your feedback regarding your Samsung Wireless Car Charger. With it being such a recent purchase we would recommend looking in to the warranty of the device as well as reaching out to the Customer Care+ Team or the Samsung Support Team to help troubleshoot the device. Thank you for being a loyal Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome Charger, Questionable Clip
on July 8, 2022
Posted by: ScottNavy
from Columbus, Ohio
i can confirm that this does, in fact, charge my samsung galaxy s22 ultra very well as long as the charger you plug into your vehicle is a fast charger. i have used the charger for nearly 3 months and the only issue had been my daughter's impatience when the eye didn't always sense her phone to open because of the angle she was approaching it, it worked 100% of the time for me as i hovered my phone directly over it, waited for it to open, and then held it there until it closed. up until this week, this has been the most secure holding experience for the phone, even going over rough roads. sadly, it received a little too much over adjusting and one of the support legs broke off, hopefully i can find a replacement for the mounting part and be back in business again.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Needs a more robust vent clip design
on June 20, 2022
Posted by: Winston
the wireless car charger mount worked perfectly. the only major design flaw is the clip used to mount this charger mount to the ac vent. with less than a week of use, one of the rotating support legs broke rendering this mount useless for me as i have no other way to mount this to my car.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Wireless Car Charger. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great Cradle
on May 17, 2022
Posted by: S21UltraCharger
i knew i wasn't going to use the vent mount because of the location/orientation of the vents in my truck.
i planned on making a mount to connect to the cradle, but when i got it in, realized it was a common "ball and socket" attachment.
so i searched for a mount with a 17mm ball. garmin uses that size for their gps', so there were a lot of options to attach this cradle to a dash/windshield mount instead of a vent clip.
also, some vehicle's usb ports don't supply enough power for a wireless charger. if you have a samsung wireless charger at home, test it out in your vehicle before ordering.
my 2015 silverado's ports didn't power this, but my truck has a 110v outlet that i use a wall charger with. you could also try a cigarette lighter adapter on other vehicles i'm sure.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Not compatible with Galaxy 22 ultra
on April 29, 2022
Posted by: Someone
this is not compatible with the galaxy 22 ultra but they market it like it will. it will not charge on this cradle. in addition the ir detector doesn't seem to work.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US