Customer reviews from Samsung US
Samsung - Refurbished Excellent - S Pen Fold Edition Compatible Galaxy Z Fold 4 and 3 Phones Only I Color: - Black
Average customer rating
2.3
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
3
4 Stars
2
3 Stars
7
2 Stars
3
1 Star
11
33%of customers recommend this product.
(
7 out of
21)
Customer Reviews for Samsung - Refurbished Excellent - S Pen Fold Edition Compatible Galaxy Z Fold 4 and 3 Phones Only I Color: - Black
Customer Rating
2
Love the Z3! The S Pen Should Be Better
on April 23, 2022
Posted by: RonA
from Benton City, WA
i went from the samsung note to the z3 because i like the big screen and the ability to use a pen. i use it alot for my real estate business. however, the pen is not consistent. the nub breaks easily. and i've have lost or misplaced two pens (my bad) but they should not cost this much to replace. for the cost of the phone it seems like nub replacement, pen replacement should be such a hassle (i cannot get one at my local store!). also, a bit disappointed in the camera on the z3.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi RonA. Thank you for bringing this to our attention. I see you have some concerns with the S Pen Fold Edition. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details on the policy page.
Product Warranty https://www.samsung.com/us/support/warranty/
camera settings for Samsung galaxy phones https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437980
Have a great day.
^Charles
Product Warranty https://www.samsung.com/us/support/warranty/
camera settings for Samsung galaxy phones https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437980
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't fold
on March 21, 2022
Posted by: Very stable genius
i tried to fold it and put away in the plastic banana container i use for lunch and it snapped. i thought i had a defective one so i bought another (the pen, not the banana container). this time i measured the exact middle and bent there. it broke again. i'm on my 3rd one. i think my banana container isn't compatible.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design
on March 9, 2022
Posted by: Eventcoor
from San Diego California
the location of the pen is awful. putting the phone in your pocket it wants to pull the pen out. because of the design i ended up losing my pen and now i have to buy another one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Difficult to store
on February 12, 2022
Posted by: Dcamel
releasing this with only one hideous and impractical way to keep it with the phone (the leather case that covers the outer display when closed.) was a huge miss. since it came in a nice little holder i thought it would be safe to keep in my right pocket. only other thing that lives in that pocket is my fold 3. well, noticed it got dragged out half the time i pulled my phone out. switched to my other pocket with smaller items in it. lasted a little while, but at some point, probably when i was getting my keys out, it got lost and is forever gone.
yeah, sure, user error, but my only options were a really bad case, or leaving it at home in a desk drawer... in which case i'd never get to use it anyways. now my gift from my wonderful wife is gone, and i feel like a jerk. waste.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Nib
on January 14, 2022
Posted by: Jepinak
my nib broke within a month. i tried replacing it and was unsucessful. i loved the pen but now it does nothing but collect dust.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
just isnt worth it
on January 6, 2022
Posted by: Chris
bad design and too top it off the pen included sucks
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 10, 2022
Hello Chris, thank you for taking the time to leave this review. We're sorry to hear of your experience with this S Pen. We would be more than happy to look into any issues you may be having. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144061748
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144061748
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
OK
on November 23, 2021
Posted by: Karcelle
from NCAL
this pen first of all should have come with this extremely expense phone, along with a dongle, earbuds and charging brick (another conversation).
the pen should also work on the home screen when the phone is in the folded position. a regular 2-n-1 pen/stylus works just as well without damaging the screens of the phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 23, 2021
Hello Karcelle, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Good pen but should be cheaper
on October 10, 2021
Posted by: James P
it works like it is supposed to but the retractable spring loaded tip is way firmer than i thought and it takes a lot of pressure for it to retract. makes me wonder if it will eventually scratch the screen.
I would recommend this to a friend!
Features
2
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US