Customer reviews from brother-usa.com
Brother - ADS-3300W Wireless High-Speed Desktop Scanner - White
Average customer rating
4.5
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
25
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - ADS-3300W Wireless High-Speed Desktop Scanner - White
Customer Rating
4
Great Scanner! I like nearly everything about it.
on April 9, 2023
Posted by: Marilyn M
from USA
I'm located in the U. S. To cut down on the papers I have to store in my office, I scan every piece of paper that I want to keep as soon as it comes in. The scanner was easy to set up, and easy to figure out how to use. I like the options to determine the quality of they scan, and they are easy to use. Once I got used to loading the feeder with the text upside down and facing away from me, I was mostly happy with the feeding. The scanning is extremely fast, and the quality is fine. I like being able to delete some pages after the scan and before the save. I also like the ease of naming the output file and putting it in the desired folder. I didn't give it 5 stars because it sometimes double-feeds thinner paper. I found out that if I stapled them together in a top corner, then removed the staple, it would give each page enough traction to avoid the double feed. I wish it would scan things like cashier receipts, but I will need to buy the special sleeves that are supposed to accommodate odd papers like that. I also have a little difficulty with the post-feed paper tray that pulls out in segments. If I pull it out far enough it interferes with my mouse pad, but that's because I have so many peripherals on my available desk space that I didn't have much choice about the placement of the Brother. I would recommend this scanner to a friend, and hope it will last a long time.
Written by a customer while visiting brother-usa.com
Customer Rating
4
ADS - 3300W
on March 22, 2023
Posted by: drthamu
from Richlands, VA
Initially I had problem downloading all necessary softwares and some I downloaded twice and it did not work but I deleted all of them and reloaded as required and it worked fine after that. I am converting all my paper documents digitally and storing on my MAC and it is vary easy to categorize them. It is vary fast and gives me options to rotate image if needed and delete certain pages which are useless. I have not tried to store anything in the cloud so do not know how well it do that is why I gave it 4 star but other wise to me it deserves 5 star rating.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Sent it back
on March 22, 2023
Posted by: Sidber7
from 33573
I could not get the scanner to connect with my desktop computer. I could not get satisfactory help from Brother.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 24, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother ADS3300W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below is an answer link that may help on the unable to scan from computer issue that you are having with the Brother ADS3300W.
Answer Link: Unable to scan from a computer
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Below is an answer link that may help on the unable to scan from computer issue that you are having with the Brother ADS3300W.
Answer Link: Unable to scan from a computer
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Software is Old and Never Updates Properly.
on October 16, 2022
Posted by: Tanya
There are those that rely on their hardware and think of software as a secondary trait. I did not think Brother was this type of company until I was forced to use the old and tired software for this scanner and the fact that is never updates, never updates properly. I get notifications that there is update and it never actually completes updated. And the software seems to have died in the 90s and receives so few updates that it doesn't even cover a small company like... Cost.
This company needs new blood interested in user experience and to bring the software into an modern era instead of clinging to what has been and is familiar.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse of a scanner!
on September 22, 2022
Posted by: keesus
from Brunswick, GA
[This review was collected as part of a promotion.] This scanner has been a lifesaver! Going digital in my home office has never been easier. The scanner connected seamlessly to my computer via Wi Fi and scanning is so easy and automatic with the shortcuts feature. I can scan stacks of receipts, statements, and paper bills quickly and efficiently. With the image adjustment tools, scans are clear and easily read in any program I need them to be.
I had purchased another scanner first and after 5 days of trying to get it to connect to my computer, I gave up and sent it back. My brother scanner came and I had it hooked up in less than 5 minutes. I am extremely happy with my purchase and would recomment this scanner to anyone who is looking for quality and ease of use.
I had purchased another scanner first and after 5 days of trying to get it to connect to my computer, I gave up and sent it back. My brother scanner came and I had it hooked up in less than 5 minutes. I am extremely happy with my purchase and would recomment this scanner to anyone who is looking for quality and ease of use.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great product .
on September 20, 2022
Posted by: Yadi
from Avondale
[This review was collected as part of a promotion.] Printer is a Great printer love it! I would definitely recommend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Outstanding little work horse!
on June 23, 2022
Posted by: Lmcdonald
from Brunswick, GA
I love my Brother 3300W scanner! I originally purchased another brand scanner and after spending hours on the phone with their customer support trying to get it set up on my WiFi, I gave up and sent it back for a refund.
I bought the Brother 3300W instead and I am so thankful I did. I have a brother laser printer and it has never given me any trouble and my scanner is proving the same. The set up was easy, connecting it to my WiFi was a breeze, and programming the workflows into shortcuts has saved me a lot of scanning time. Scanning is super fast and the images are extremely clear. My home office is quickly becoming paper free, which was my intent. I can't say enough good things about this scanner. I should have bought this first!
I bought the Brother 3300W instead and I am so thankful I did. I have a brother laser printer and it has never given me any trouble and my scanner is proving the same. The set up was easy, connecting it to my WiFi was a breeze, and programming the workflows into shortcuts has saved me a lot of scanning time. Scanning is super fast and the images are extremely clear. My home office is quickly becoming paper free, which was my intent. I can't say enough good things about this scanner. I should have bought this first!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome!
on May 24, 2022
Posted by: sarapoep
from Wisconsin
[This review was collected as part of a promotion.] I absolutely love this product. It was very simple to set up, and using it is a breeze also. Definitely made me more organized, and going paper free is the way of the future. Quality product, creating quality scans. Definitely an amazing product.
Written by a customer while visiting brother-usa.com