I have just used the sear grate for the first time. I was rolling some asparagus across the grate and noticed three cracks across it. I’m afraid it will crack all the way across and fall in the coals.
Response from weber.comBy Weber Grills, Consumer Care, May 17, 2022
Thank you for your feedback. We are so sorry to hear about your sear grate cracking. It is backed by a generous warranty. We are happy to help with a replacement. Our Support team is reaching out to assist you further. Thank you!
A large footprint. I did better on the original grate with rotating the meat
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Consumer Care, October 22, 2021
Thank you for your feedback. We are surprised to hear that you are not getting the results you want with your new sear grate. Our Support team would like to offer some tips to make sure that you are having the best possible experience with your grate. Please look for an email outreach from us soon. Thanks!
I've used cast iron grates in the past. I enjoy this system is integrated into the weber system. I've cooked about 4x with it now and it produces good grilling marks. I enjoy it and recommend it.
I received the delivery with a box that had been open. The grate had one piece broken off it. Still functional, but not a good experience. The grate, if not received broken would have received a five star rating. The grill itself is awesome though.
I would recommend this to a friend!
Response from weber.comBy Weber grills, Weber grills , June 22, 2021
We are sorry to hear that your experience did not match your expectations! The package should not arrive open and damaged. Rest assured, a 2-year warranty backs this! We will contact you via email shortly to help make this right. Thanks!