Customer reviews from Hoover
Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Average customer rating
4.4
(326 Reviews)
Rating breakdown 326 reviews
5 Stars
238
4 Stars
41
3 Stars
5
2 Stars
11
1 Star
31
86%of customers recommend this product.
(
225 out of
261)
Customer Reviews for Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Customer Rating
1
Water tank doesn't fit. Machine useless
on August 4, 2025
Posted by: Gabe
from Tennessee
Gender:Male
I should have done more research when I saw that this item was deeply discounted. The clean water does not and will not properly fit, rendering the machine useless. I triple checked all connection points and everything else is seated properly, it's just a bad product. I discovered that several other people posted on the internet about this exact same issue.
Response from HooverBy Corinne L., Hoover Customer Support, August 6, 2025
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Dawn W.
from Grand Junction, CO
Gender:Female
Verified Purchase:Yes
This is a replacement for our 15-year-old Hoover carpet and floor cleaner. The old model worked wonderfully for us, so we bought a new one when the old one had to be replaced. Since we bought the house 7 years ago, we have had several professional companies clean the 2 carpets in 2 of the bedrooms. There were always stains left where a person walked in the door and went to the bathroom or closet. The first time I used the cleaner, using the Hoover product provided, the stains were almost gone. We will be purchasing the HOOVER® Prime Professional Cleaning Formula to try to eliminate the rest of the stains. WE are confident it will take out most of it.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, August 4, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Best home use carpet cleaner.
on July 12, 2025
Posted by: Sttps
Gender:Male
I bought this as a replacement for my older other major brand cleaner. This Hoover blows the other brand away. The rotating brushes make a huge difference. They carpet dries faster and cleans deeper. I wish I would have bought a Hoover to begin with.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 14, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Best cleaner, most consistent cleaner
on July 11, 2025
Posted by: Hoover
from Colorado
Gender:Female
We bought 2 of these for our school and have used them SO MUCH!!!! So this is out 3rd summer with these two and we use them in all of the offices, and throughout the year when there’s spills or after vomit clean up. They’re fantastic!! We have only ever had to replace the scrub brush head. Absolutely love this!!!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 14, 2025
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet Carpet Cleaner and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Posted by: SKMN
Verified Purchase:Yes
It removed a lot of dirt from the carpet. The stair tool did not seem to get much suction.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, June 6, 2025
Thank you for taking the time to share your feedback regarding your Power XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please visit our Hoover Support library https://hoover.com/pages/product-support-library to access our video library and choose other support options. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Power Scrub XL got my mojo back!
on May 24, 2025
Posted by: Vicloc190
Gender:Male
A picture is worth a thousand words. I was going to write a long letter describing the features that impressed me, but I'll just let the attached pictures speak for me. I was going to mention things like how easy the "pop and snap" installation was; no tools required, how lightweight the machine is, how easy it is to clean, how superior the suction is; my low-pile shag carpet dries in under two hours and there is no mildew odor during the dry time. I was also going to mention that due to some negative circumstances, I fell into "a funk" and allowed my carpet maintenance to laps considerably and how my new Power Scrub XL helped to get me back on track, and that now that my carpet is clean I am going to remodel the room in the pictures which will include installing gym equipment. But, I won't write a long letter and bore you with all that stuff. Here are the before and after pictures. :)
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, May 26, 2025
Thank you for taking the time to share your feedback regarding your PowerScrub XL Pet Carpet Cleaner. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: GeneJ
from Huntley IL
Gender:Male
Verified Purchase:Yes
I just completed cleaning all of the carpets and area rugs in my house. This is my second Hoover shampooer. The last one died after over 20 years of faithful service. I’m happy to see some of the improvements made over the years: the solution is no longer added to the “clean water” and the clean water and dirty water tanks are the same size…less starts by and stopping. It’s also lighter.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, May 26, 2025
Thank you for taking the time to share your feedback regarding your Powerscrub XL Pet Carpet Cleaner. We will ensure your feedback is forwarded to the appropriate department. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Ridiculous replacement part prices.
on May 15, 2025
Posted by: Mom3
from Texas
Gender:Female
Cleans the carpet well, however I will probably never buy another hoover product. One of my family members moved the special hose and since I have all hard floors and one living room rug, I mostly wanted to use this on upholstery. Why is the replacement hose half the price of buying the whole machine. I've used this machine twice and now am probably going to give it away to buy another brand that doesn't use parts as ransom.
No, I would not recommend this to a friend.
Response from HooverBy The Hoover Team, May 18, 2025
Thank you for taking the time to share your feedback. A member of our Customer Experience Team will be reaching out to you regarding this matter.
Written by a customer while visiting Hoover