Customer reviews from Hoover
Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Average customer rating
4.4
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
235
4 Stars
40
3 Stars
4
2 Stars
10
1 Star
30
86%of customers recommend this product.
(
221 out of
256)
Customer Reviews for Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Posted by: Jason H
from Buffalo NY
Gender:Male
Verified Purchase:Yes
Better than I thought it would be! We love it. Use it daily with kids and dogs.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 1, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
2
Decent
on April 7, 2026
Posted by: P.C.M
from Richmond VA
Gender:Female
I've had this for a little over a year with three pets at home, and it definitely did the job. However, considering the brand and price, I’m disappointed and very unhappy that the clean water tank has a common issue with the spring at the bottom coming loose. After research, I found I’m not the only one experiencing this problem. Furthermore, the replacement cost is about a third of what a new carpet cleaner costs, which leaves a very sour taste in my mouth. I hope this reviews helps people when looking to purchase this carpet cleaner or this issue is resolved with an updated model.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, April 14, 2026
Thank you for sharing your detailed feedback, we’re sorry to hear about your experience. We understand how frustrating this must be, especially after a year of use.
We have reached out to you via email to assist further and look forward to helping resolve this.~Warm Regards, The Hoover Team
We have reached out to you via email to assist further and look forward to helping resolve this.~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Better then expected
on April 26, 2026
Posted by: Nate
Gender:Male
After buying and returning 3 other carpet cleaners. I finally found a good one with Hoover! The power scrub xl does very well at removing stubborn carpet stains to cleaning up after a pet!
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, April 28, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Powerscrub XL Pet and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
4
good product
on May 19, 2026
Posted by: jaclynn
from tyler, tx
Gender:Female
this is the best product to use. have had several of them and only brand i will buy. i had to invest in a new one a couple of months ago. now i have a problem with it. inside the cleaning solution one the part in the bottom that dispenses the cleaner has came off inside. there is no way i can figure out how to get them back together. i know there is no way i can take it back to store i bought it from. very frustrating that i cant use it without all the solution running out at once.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, May 2, 2026
Thank you so much for your review!
We’re thrilled to hear you’ve been a loyal user and that our products have met your expectations over time. We’re sorry to hear about the issue with the cleaning solution dispenser and understand how frustrating that can be.
Please contact us at Hoovercustomersupport@ttifloorcare.com
, and we’ll be happy to assist you further.
Happy cleaning, and thanks again for choosing Hoover!
We’re thrilled to hear you’ve been a loyal user and that our products have met your expectations over time. We’re sorry to hear about the issue with the cleaning solution dispenser and understand how frustrating that can be.
Please contact us at Hoovercustomersupport@ttifloorcare.com
, and we’ll be happy to assist you further.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
5
Still Going Strong After 22 years.
on May 4, 2026
Posted by: Daug
from HOUSTON TEXAS
Gender:Male
I bought one of these 22 years ago, it is still going strong. The name changed from Steam Vac. My question to Hoover is: has the cleaning ability improved so much that I should throw out the old and buy a new one even though the 22 year old one works absolutely fine?
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
on May 11, 2026
Posted by: Fowler
I have had this 6-8 months, it leaks clean water, soap cleaner, and the dirty water. It’s terrible
Written by a customer while visiting Hoover
Customer Rating
5
Amazed
on May 20, 2026
Posted by: Geoff
from Tasmania
Gender:Male
I bought this yesterday and spent today cleaning my loungeroom carpet and most of my upholstery. Frankly I'm amazed at what this machine collected. I have been regularly using an older but reputable cleaner with a brand beginning with B. B was good but my new H is much better.
I would recommend this to a friend!
Written by a customer while visiting Hoover