Customer reviews from Hoover
Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Average customer rating
4.5
(302 Reviews)
Rating breakdown 302 reviews
5 Stars
230
4 Stars
37
3 Stars
4
2 Stars
9
1 Star
22
89%of customers recommend this product.
(
214 out of
241)
Customer Reviews for Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Posted by: Susan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This carpet washer does not work well at all. It didnt clean much and left spots on the rug when it dried. Unfortunately I do not have the means to return it, too heavy and too time consuming. Money thrown away on an inferior machine.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Joseph
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, this product does not work. Water does not spray out of the hose. We will need to return it!
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Customer Rating
1
After 3 months it stopped spraying water
on October 12, 2024
Posted by: Jo
from Omaha Ne
Verified Purchase:No
After having the cleaner and using it weekly as I have a new puppy it stopped spraying water. I unplugged it to let it sit a few minutes and came back not even 10 minutes later to the whole water tank drained on my floor. What a mess
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, October 16, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team.
Written by a customer while visiting Hoover
Customer Rating
5
Love this AND Support!!
on August 31, 2024
Posted by: Mel
from Chesapeake, OH
Verified Purchase:No
I bought this last summer and have loved it. I did have the cheap, white plastic solution feeder snap off a hose so I got a metal replacement hose. After a year of having it it just stopped turning on randomly, so I contacted customer support because it has a 2 year warranty. After giving them some pics, videos and info I'm being mailed a brand new unit! Could not be happier since customer support was a breeze, and I appreciate being sent a replacement asap. Reallly hope this kid doesn't die on me as well, but as of now very happy. NOTE- if you do get a replacement it does NOT get another 2 year warranty, but keeps the warranty time of the first unit I bought.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Two dogs in home
from Louisville KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carpet cleaner that is easy to use. Does a good job cleaning by pulling the dirt and water out, so the carpet is dry in a few hours. Unit is easy to clean and store for the next use.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2
I WOULD NOT buy another Hoover product.
on July 13, 2023
Posted by: Frank-o
from Mitchell, SD
Verified Purchase:No
Worked great on the first day. Second day, it leaks water everywhere, if it's not running. Another horrible product by Hoover.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, July 15, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Powerscrub XL Pet Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Daniela
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new vacuum does not take up hair! And there are still pet stains all over the floor as well as odor where I deep-cleaned. I am not happy with it.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub Pet XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Customer Rating
1
Water pump does not work
on November 10, 2023
Posted by: Joe Mac
from Frenchtown, Montana
Verified Purchase:No
Put it together and we can use it right out of the box. Suction works, heater works, but it does not spray any water on the floor and water pump does not work. Check the filter and everything is clean because it's brand new. Brushes work and everything works on it except it does not spray water onto the floor to clean it.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, November 16, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your PowerScrub XL Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover