Customer reviews from Hoover
Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Average customer rating
4.4
(326 Reviews)
Rating breakdown 326 reviews
5 Stars
238
4 Stars
41
3 Stars
5
2 Stars
11
1 Star
31
86%of customers recommend this product.
(
225 out of
261)
Customer Reviews for Hoover - Powerscrub XL Pet Carpet Cleaner - Black
Posted by: Janlyn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am extremely satisfied with this machine. My rugs have never looked better.
Written by a customer while visiting Hoover
Posted by: Matthew
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Do not order from them directly. Terrible return process. Shop other manufactures.
Response from HooverBy hooverpwr, hooverpwr, November 27, 2022
Thank you for taking the time to share your feedback regarding your Power Scrub XL. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at Hoovercustomersupport@ttifloorcare.com ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Nicolette
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 3rd steam vac. It is much lighter and seems to pick up the water much better. Love it.
Written by a customer while visiting Hoover
Posted by: Joseph
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, this product does not work. Water does not spray out of the hose. We will need to return it!
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Daniela
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new vacuum does not take up hair! And there are still pet stains all over the floor as well as odor where I deep-cleaned. I am not happy with it.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub Pet XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Susan
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This carpet washer does not work well at all. It didnt clean much and left spots on the rug when it dried. Unfortunately I do not have the means to return it, too heavy and too time consuming. Money thrown away on an inferior machine.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Daniela
from East haven, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am surprised at how much this vaccuum does not work considering how much I paid for it. It doesn't even take up hair, and I have had to scrub the same areas multiple times on the carpet because the stains are still there as well as pet odor. I have not gotten any positive results and am wondering if the vacuum is broken. I am unhappy with it and want a refund.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, November 18, 2022
Thank you for taking the time to share your feedback. We apologize you are having issues with your Power Scrub XL Pet . We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you-The Hoover
team
team
Written by a customer while visiting Hoover
Posted by: Paul
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing results. So happy I have this at home. Buy it now!
Written by a customer while visiting Hoover