I was very unsure about buying anything but a Honda. This is the best generator I have owned. The extra wattage over other models made this attractive for the investment. The Firman 3300 electric start has performed flawlessly.
We bought our Firman generator about 9 months ago. From the first camping trip with our generator it has had issues starting. The remote start sometimes disconnects and will not work most of the time. Last month our power went out so I tried to fire it up so we could use our fireplace blower, after 30 minutes of trying to start it I just gave up. FYI, I'm not a helpless millennial, I have used this kind of equipment my entire life and know how to troubleshoot these issues but I just can't get that thing running. I feel a bit burned because we passed up on getting a Honda because the salesman said the Firman was just as reliable.
My firman has been a blessing it has helped my family tremendously after hurricane Maria hit Puerto rico. This machine is portable, efficient, powerful and reliable. This was my single source for power for 5 months until power came back. I have it ready to work for spontaneous blackouts. I highly recommend it to all my friends and family. Maintenance is easy even for a beginner like myself after reading instruction manual. I love how fuel efficient it is and how quiet it works when on eco mode.
So it took three to get one that would work. This one has about 500 hours and isnt a year old. The choke button was broke when it came. I put a new one in and it broke after about two weeks, i guess the vibration is to much. So i used,the,remote to start it, now the battery is dead. So i was gonna pull it and the cord is broke. It was wrapped around bound up. I took it apart to unwrap it and the hole, thing is broke. I called you guys and was told that isnt warranty even though i never used it. So it is sitting in my garage instead of being able to use it. I will never buy another one.
Response from FIRMAN Power EquipmentBy firmanpwr, firmanpwr, April 21, 2022
Please call the Firman Service line for help 1-844-347-6261 we will warranty the product with a registered warranty and proof of purchase. Thanks Your Firman Service Team
Choke sticks in very cold weather , Firman sent me a new carburetor however that one also sticks in cold weather . Little inconvenience but a very good quiet unit