Customer reviews from lenovo.com
Lenovo - ThinkPad Universal Thunderbolt 4 Smart Dock - 40B10135US - White
Average customer rating
4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
33
4 Stars
11
3 Stars
4
2 Stars
3
1 Star
7
78%of customers recommend this product.
(
31 out of
40)
Customer Reviews for Lenovo - ThinkPad Universal Thunderbolt 4 Smart Dock - 40B10135US - White
Posted by: LisaMal
Verified Purchase:Yes
The product didn’t work as designed. I could not get the video ports to work with multiple monitors using both HDMI and display port. Nothing I tried worked even though my model of PC was listed as a compatible laptop.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 7, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: DenB
from New York, NY
Verified Purchase:Yes
Compact and convenient dock that has plenty of ports.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JH636
from Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] This dock is just what I needed to use for working from home. It has been pretty reliable and better than the universal docks that I have purchased in the past. Even though it was a little bit on the pricey side it is worth it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Doron Sp
from israel
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Lenovo Thinkpad X1 is truly a cool computer. Sleek, subtle and powerful, it is exactly the kind of computer that I want to work on, and bring into meetings.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: jimn1
from New Castle, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] A very versatile accessory for my new X1 notebook. I like the fast usb ports for connecting my backup drives.
Written by a customer while visiting lenovo.com
Posted by: ChadS
from Beaufort, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far my new computer has been exceptional. I am a hardfast Thinkpad user and this computer does not disappoint.
Written by a customer while visiting lenovo.com
Customer Rating
1
on April 5, 2023
Posted by: Brianky
from Fremont, CA
[This review was collected as part of a promotion.] I bought this 2 months ago but only discovered after trying to troubleshoot that there is no solution for the message I keep getting: "The connected AC adapter has a lower wattage than the recommended AC adapter which was shipped with the system. To use AC power, please connect the AC adapter which was shipped with the system. Press the ESC key to continue." At the time of the purchase, I was assured that this dock was compatible with my Thinkpad P1 Gen5. And then when I spoke with a tech support person, I was assured that these two products were compatible. I see online now that there's a dock that is named "workstation" after the return window has passed. I had many problems in the past with Lenovo, but decided to give it another chance. But never again.
No, I would not recommend this to a friend.
Response from lenovo.comBy Subhash_Lenovo, Customer Service, May 10, 2023
Lenovo appreciates all feedback and thank you for taking the time to leave your rating and review! We apologize for your inconvenience. Please check your email.
Very Respectfully,
Subhash_Lenovo
Very Respectfully,
Subhash_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
Excellent gift for the students in our lives
on February 6, 2023
Posted by: Billj
from Ocracoke, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome little laptop for an awesome pair of elementary schoolers (1st and 2nd). I live in a remote community and mentor a pair of siblings for all things technological. Their parents are not Luddites but are also not extremely tech savvy. I coordinated with the parents and we decide that the current trend for using android tablets and Chromebooks in school was OK but is not optimal. We wanted to introduce a convertible mainstream tablet to their kids. They will not be introduced to Windows later, they will have always used it. When it is time, together, we will install the Linux subsystem for Windows on and they won't skip a beat.
All made possible by an extremely kid friendly convertible tablet/touch screen laptop with 8GB RAM and a user upgrade-able SSD.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com