Customer reviews from https://www.asus.com
ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Average customer rating
4.4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
31
4 Stars
4
3 Stars
2
2 Stars
2
1 Star
3
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Posted by: Lon Harter
Frequency of use:Daily
Verified Purchase:Yes
Pure crap so disaponted in your product. PS I'm a big fan of Asus Unfortuntaly this product is staight up garbage.
Lon Harter
Response from https://www.asus.comBy Chantae, CLM, March 18, 2026
Dear Lon Harter,
Thank you for sharing your experience with your new ASUS RT-BE88U router, and we sincerely apologize for the disappointment this product has caused. We regret the inconvenience and frustration you’ve experienced, especially as a long-time ASUS supporter.
This is not the quality of product performance we aim to provide, and we want to ensure your concerns are properly addressed. We recommend contacting our dedicated support team at https://www.asus.com/us/support/callus/ so that we can further investigate the issue and work toward a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412005267-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with your new ASUS RT-BE88U router, and we sincerely apologize for the disappointment this product has caused. We regret the inconvenience and frustration you’ve experienced, especially as a long-time ASUS supporter.
This is not the quality of product performance we aim to provide, and we want to ensure your concerns are properly addressed. We recommend contacting our dedicated support team at https://www.asus.com/us/support/callus/ so that we can further investigate the issue and work toward a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412005267-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Customer Rating
1
INFERIOR QUALITY/LITTLE IF NO CUSTOMER SERVICE
on December 2, 2024
Posted by: wlpatch1
Verified Purchase:Yes
INFERIOR QUALITY AND LACK OF CONNECTIVITY FOR NUMEROUS 2.4 GH. DEVICES
Response from https://www.asus.comBy CLM, December 4, 2024
Dear Wlpatch1,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. The router was placed in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices running at 2.4GHz may not work properly with WIFI6 and WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. The router was placed in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices running at 2.4GHz may not work properly with WIFI6 and WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: BCRocker
Verified Purchase:Yes
Difficult connecting to internet. Service unable to help. Returning
Response from https://www.asus.comBy CLM, April 3, 2025
Dear BCRocker,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish an internet connection. To resolve the connection problem, please verify if the router's security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6-7, please check updates for these devices. Additionally, try connecting this manually to either 2.4GHz or 5GHz and update the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U . For helpful tips on how to setup the router properly, please visit our product support page at: https://www.asus.com/support/faq/1016107/ . Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Also, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish an internet connection. To resolve the connection problem, please verify if the router's security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6-7, please check updates for these devices. Additionally, try connecting this manually to either 2.4GHz or 5GHz and update the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U . For helpful tips on how to setup the router properly, please visit our product support page at: https://www.asus.com/support/faq/1016107/ . Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Also, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: steelred
Frequency of use:Daily
Verified Purchase:Yes
I have had 3 generations of this router design. They all work flawlessly and are regularly updated. Mine are in a aimesh covering my home.
Written by a customer while visiting https://www.asus.com
Posted by: Cakes
Frequency of use:Daily
Verified Purchase:Yes
So far this device is excellent. This is my 3rd upgrade on a better device. I love it.
Written by a customer while visiting https://www.asus.com
Posted by: Kyle Hooker
Verified Purchase:Yes
Needed a router that could take full advantage of our 2gb up and down and this one does the trick. Was able to put the old one in a mesh set up.
Written by a customer while visiting https://www.asus.com
Posted by: Huskeylover2010
Frequency of use:Daily
Verified Purchase:Yes
Setup to imesh was easy. Works well and plays nice with my other ASUS devices.
Written by a customer while visiting https://www.asus.com
Posted by: charlwoo9
Frequency of use:Daily
Verified Purchase:Yes
I was using the router that was supplied by the provider but there were certain areas in my home where the wifi connection was really weak and would go in and out frequently. Since i have purchased the RT-BE88U the signal strenght throughtout the house is much better and in the areas where the signal was weak it is much stronger and consistent. Very satisfied and confident with the unit.
Written by a customer while visiting https://www.asus.com