Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Customer Rating
5
The best of the best
on July 24, 2024
Posted by: pdxtechy
from Portland, Oregon
Expertise:Expert
This watch is insanely good. It is beautiful to look at and on the wrist. It is comfortable, very powerful and fast, super bright display and the battery life is incredible !!!! HIGHLY RECOMMEND !!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Poor Battery Life
on May 7, 2025
Posted by: BobS
Very bad battery life. I do everything recommended to extend battery life, but I still only get about 2 & 1/2 days battery life. Even when it says I have 10-11 hours left when I go to bed, the battery dies b4 I wake up 7 hours later. I wish I had a different watch.
Response from Samsung USBy R&R Team, May 8, 2025
Hey there BobS,
Thank you for taking the opportunity to share your feedback with us about your experience with using your Samsung Galaxy Watch Ultra. We value your candor as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. If you have any questions for us after or if you would like any further assistance, please do not hesitate to contact Samsung Support. We're happy to help! Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your feedback with us about your experience with using your Samsung Galaxy Watch Ultra. We value your candor as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. If you have any questions for us after or if you would like any further assistance, please do not hesitate to contact Samsung Support. We're happy to help! Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Captalan2002
from St.bernard, la
Expertise:Expert
Verified Purchase:Yes
Love the Galaxy watch ultra beautiful design, fits comfortably. Very bright display, everything functions perfectly. Coming from the galaxy watch pro 5, I found the ultra to be a great upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Scottdl51
from Northern Utah
Verified Purchase:Yes
It's pretty close to perfect for my needs. This rating app/web is a tre pain. Is there a reason its so hard to rate your products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Tdmacl
from Detroit
Expertise:Intermediate
Verified Purchase:Yes
Does not perform BP feature as advertised. Disappointed.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 19, 2024
We appreciate you sharing your candid feedback with us, Tdmacl. Your feedback is always welcome. We noticed you reached out regarding the Galaxy Watch Ultra. The Samsung Health app will work alongside your Galaxy Watch7 or Galaxy Watch Ultra to create a personalized energy score that is based on your sleep data, blood oxygen level, snoring time, skin temperature, and heart rate. You can measure and keep track of your blood oxygen level. The Watch Ulra also allows you to enter and keep track of your blood pressure data. We hope that this clarifies everything for you. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003510/ (Watch Ultra Features)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003510/ (Watch Ultra Features)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Garrett
from California
Verified Purchase:Yes
I am so upset. The second time having purchased the watch and the battery lasts 1 day only. First time, didn't even charge.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 29, 2024
It's wonderful to hear from you, Garrett! Your feedback is always appreciated as we strive to make improvements. The Watch Ultra features a power-up cycling function that utilizes Functional Threshold Power (FTP). By pairing a power meter with your Galaxy smartphone, Galaxy AI can quickly estimate your FTP based on your heart rate. You can then set your training intensity according to your FTP to help you achieve peak performance. We understand the importance of having a durable battery so that you can enjoy the features of this watch. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options to help optimize your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Turfsuper
from Olympia, Washington
Expertise:Intermediate
Verified Purchase:Yes
I really like the watch ultra. I know many have said the battery life has been a factor but for my situations it is double the length of the watch 6 classic. I am really happy with the watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No rotating bezel
on July 27, 2024
Posted by: Pbeez
from Texas
So far I like it the battery is excellent the only thing they missed out on is the rotating bezel to me that makes all the difference in the world that's why only four stars.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US