Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Customer Rating
2
Late messages and phone can't charge watch.
on May 2, 2025
Posted by: Diego776
from Florida
Expertise:Intermediate
Since the new OS update on my Galaxy S24 ultra, I do not receive messages on my watch or they take a few minutes.
Also, I can't charge my watch with my phone. I get a message saying "unsupported charger".
Disappointed.
Also, I can't charge my watch with my phone. I get a message saying "unsupported charger".
Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 5, 2025
Hey there Diego776,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We value your candor as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Please take a moment to check out, "Problems with call and text messages on your Samsung smart watch" to conduct some simple troubleshooting steps with your device to help resolve what you have described to be experiencing. The Galaxy Watch Ultra does not support charging via Wireless PowerShare. Our recommended charging method is using the included wireless charger from your box. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Problems with call and text messages on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Product Manual
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We value your candor as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Please take a moment to check out, "Problems with call and text messages on your Samsung smart watch" to conduct some simple troubleshooting steps with your device to help resolve what you have described to be experiencing. The Galaxy Watch Ultra does not support charging via Wireless PowerShare. Our recommended charging method is using the included wireless charger from your box. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Problems with call and text messages on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Product Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on September 18, 2025
Posted by: Fabalousmel
from Valparaiso, IN.
Expertise:Expert
Life changing. Finally a battery that can keep up with my lifestyle!! Never been an owner of any other phone brand or watch so I can't exactly say it's the "best of the best" for a fact, but in my opinion this is the absolute best watch out there. This is my 4th upgrade since samsung started coming out with smart watches. I am blown away with the battery to start. I have my complete health apps, auto workout detect, GPS, and txt notifications enabled on my watch. I am active at least 10-15 hours a day and this watch still prevails! I waited about a year since owning to leave a review because previous watches have "slowed" aka the battery won't last as long. This watch has kept its durability and battery life. I am 42 and life's starting to throw new health "thomgs" my way, and the peace of mind this watch gives me is worth every penny. I breathe on average 17times a minute when im asleep. My aeg levels I need to work on because I work 60-70hpur weeks & it stresses my body hard. Anyone else know these type things without a doctor present? I am obsessed and forever grateful to the genius' who created such an incredible watch! I could go on for days. I feel lost without it on my wrist.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CSAL
from NM
Expertise:Expert
Verified Purchase:Yes
Great smart watch for the money, amazing features and customization, hard to beat
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jamison
from ME
Expertise:Expert
Verified Purchase:Yes
Battery life should be better
The charger provided doesn't like my USB charging hub, and I have to use my lithium 'jump starter/battery bank' to charge my watch. This is the only device I own that won't charge from my charger.
Not using the health stuff, for the most part, so I get a couple days out of it. If I had all the health stuff, and AI turned on, the battery might last a day.
If battery life was better, I'd have given it 5 stars.
Bixby is handy on this device while cooking. Hold the button, "Set an alarm for seven minutes." It works great! On my phone, I don't use Bixby at all. I don't use the others either.
Using it as a BT device to play music in my car, drains the battery fast! (To be fair, my car is a 2018 Ford, and probably doesn't support BTLE.)
It's warming up, so I'll be using my ebike and Buds 3 pro more. I'll keep using my phone to play music on the Buds because of the battery drain while sending music over BT. I can use my phone, and charge it at the time, charging from of my ebike, while I ride. It's really disappointing about the battery drain when the watch is sending BT music. Maybe my car isn't BTLE, and the Buds are? Not sure. Haven't tested it yet. I get about 4-5 hours on my Buds connected to my PC, if that helps anyone.
The screen is great for typing! I'm shocked at how well the screen works! I'm quite impressed at how well you can type on this tiny little screen! You can Swype too!
Every time you take it off, and put it back on, you need to enter your pin. It's probably been twice, that I've had to enter my pin twice.
Would I buy this again? Yes. I'm also looking to upgrade to the Ultra 2!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ray 1
from New york
Expertise:Beginner
Verified Purchase:Yes
It was a bigger than I expected but so much better than my old galaxy watch 4. Battery life has been great and would definitely buy again
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Pashika
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Amazing stylish watch, it really helps me with my work out
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kelly
Verified Purchase:Yes
So far I'm very disappointed in my new watch I expected a superior experience over the galaxy 4 watch . Now I'm not so sure why I wasted the money .
Response from Samsung USBy R&R Team, June 27, 2025
Howdy Kelly,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you may be experiencing with your Galaxy Watch Ultra but we need more details regarding what may be occurring before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you may be experiencing with your Galaxy Watch Ultra but we need more details regarding what may be occurring before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: Saurabh
from California
Expertise:Expert
Verified Purchase:Yes
The watch is full with bugs and does not provide optimal experience. Cheaper competitors have much better products running on Android Platform .
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hey Saurabh,
Thanks for taking the opportunity to connect with us to share your experience with your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to purchase a product that does not quite live up to your expectations. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring with your device before we can properly do so. For your convenience, I have included some helpful resources that you may find beneficial to review at your leisure. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Accessories for Galaxy Watch7 and Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003273/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for taking the opportunity to connect with us to share your experience with your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to purchase a product that does not quite live up to your expectations. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring with your device before we can properly do so. For your convenience, I have included some helpful resources that you may find beneficial to review at your leisure. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Accessories for Galaxy Watch7 and Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003273/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US