Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Shepdog88
from Georgia
Verified Purchase:Yes
This is my second ultra since my other one mysteriously disappeared. This is a pretty good watch so far i can get about 2 days and a half. If I was to put it in battery saving mode I could get more. But for every day use it's great i use a diabetes sensor so instead of looking at my phone i can get my reading right from my watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Massachusetts, MA
Expertise:Intermediate
Verified Purchase:Yes
It is beautiful, very smooth and handy, it sync so perfectly with my Samsung phones, but the battery is so bad
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, July 28, 2025
Hello Adesegun,
Thank you for taking the opportunity to share your sentiments with us about your experience with using the Samsung Galaxy Watch Ultra. Your feedback allows us to improve the design and functionality of our product line. We are thrilled to hear that you have been enjoying the performance of your Galaxy Watch Ultra. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Feel free to reach out to Samsung Support after reviewing the resource shared if you would like any further assistance with troubleshooting your device further. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your sentiments with us about your experience with using the Samsung Galaxy Watch Ultra. Your feedback allows us to improve the design and functionality of our product line. We are thrilled to hear that you have been enjoying the performance of your Galaxy Watch Ultra. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Feel free to reach out to Samsung Support after reviewing the resource shared if you would like any further assistance with troubleshooting your device further. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Sunil Botu
Verified Purchase:Yes
overall its very good but I find the dial big big and the display its not showing current date/day.
Written by a customer while visiting Samsung US
Customer Rating
5
I love maps so much!!!
on September 23, 2025
Posted by: NRAB4817
from Kalamazoo, Michigan
I love this watch because it has maps, you can text people on it, and, most of all, you don't have to have WIFI!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Posted by: Samsung Fan 85
from Texas
Expertise:Expert
Verified Purchase:Yes
Unfortunately in real life not only does the watch look way worse than the Galaxy Watches that I have but it's not even an upgrade technologically... It's basically the same... And cost almost 3x the price. So disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 30, 2024
It's great to hear from you! We always look forward to getting feedback from our valued customers. We see that you reached out regarding the Galaxy Watch Ultra. The Galaxy Watch Ultra is designed specifically for fitness enthusiasts who demand premium performance from their wearable technology. As our most durable model to date, it is crafted to withstand the rigors of high-intensity activities and extreme outdoor conditions. Whether you're a runner looking to track your distance and pace, a cyclist focusing on heart rate and performance metrics, or a swimmer wanting to monitor your laps and strokes, the Galaxy Watch Ultra has you covered. In addition to its rugged design, the watch is equipped with an array of advanced health and wellness features. It includes tracking capabilities for stress management, sleep quality, and hydration levels, helping you maintain a balanced lifestyle. The watch also provides insights into your daily activity levels, ensuring you stay motivated and on track toward your fitness goals. One of the standout features of the Galaxy Watch Ultra is its new Quick Button. This convenient addition allows you to easily launch your favorite exercises with just a single press, making it simpler to get started on your workouts without getting distracted by navigating through menus. Again, we appreciate your feedback and we hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: senorllaves
from usa
Expertise:Intermediate
Verified Purchase:Yes
I bought this as an upgrade to my watch for because I was never happy with the Sleep monitoring performance. This one was way worse! Absolutely useless for tracking sleep. Samsung should focus more on getting things right versus getting things to market.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 2, 2025
Hello Senorllaves,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your watch to bed will help you keep track of your sleep patterns. With the Samsung Health app and Sleep tile on your Galaxy watch, you'll be able to view your sleeping time, record your snoring, and use sleep coaching options. You can even control your smart devices, such as your TV, to make sure you don’t stay up too late watching movies. Please take a moment to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch Ultra's sleep monitoring feature. If you would like any further assistance after reviewing these resources, do not hesitate to reach out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
https://www.samsung.com/us/support/answer/ANS00090402/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your watch to bed will help you keep track of your sleep patterns. With the Samsung Health app and Sleep tile on your Galaxy watch, you'll be able to view your sleeping time, record your snoring, and use sleep coaching options. You can even control your smart devices, such as your TV, to make sure you don’t stay up too late watching movies. Please take a moment to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch Ultra's sleep monitoring feature. If you would like any further assistance after reviewing these resources, do not hesitate to reach out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
https://www.samsung.com/us/support/answer/ANS00090402/
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life, terrible support
on February 27, 2025
Posted by: Some_Guy
from AZ
Expertise:Expert
Battery drained in hours. Samsung support was not just lackluster but was so actively bad that I am reconsidering if I should ever buy from them again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 27, 2025
Howdy Some_Guy,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
2
Great Features With Extremely Poor Battery Life.
on April 27, 2025
Posted by: Phil in Alabama
from Huntsville, Alabama
Expertise:Intermediate
Verified Purchase:Yes
Unable to use the great features due to the huge battery drain. Without substantially limiting the incredible features, the battery life is about one day. With the features at the bare minimum to keep up with an active lifestyle by stopping the running connection, limiting screen brightness, using a plain watch face (black background and minimum "complications"), turning off Wifi and mobile, reducing heart rate tracking to every 10 minutes, I can get a little over 2 days of battery life. Purchasing a device with great features and not being able to use them to get more battery life is disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, April 28, 2025
Hi there Phil,
Thanks for taking the time to review your Samsung Galaxy Watch Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to see what factors may be impacting your watch battery life. If you would like any further assistance afterward or if you have any questions for us, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to review your Samsung Galaxy Watch Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to see what factors may be impacting your watch battery life. If you would like any further assistance afterward or if you have any questions for us, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US