Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: JP787
from Orlando, FL
Expertise:Intermediate
Verified Purchase:Yes
Woking okay so far. Still learning how to use the new features. Great fit.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Ronald Q USN
from Florida
Expertise:Expert
Verified Purchase:Yes
Best of the Best Big Square Face Highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Carl
Expertise:Expert
Verified Purchase:Yes
The ultra watch is a awesome and packed with features. The case and glass are durable and should hold up easily to daily wear. There are 3 things that do annoy me about this watch and it's that charging it from the back of your phone is no longer available and if only battery life was just somewhat better. You can get about 2 days out of the watch, it would have been a more "ultra" styled watch if it could atleast do 3 days without turning anything off. Maybe in the next version they'll make a dual layer display for added battery life.
Design
4
Written by a customer while visiting Samsung US
Posted by: YTinTN
from Nashville, TN
Verified Purchase:Yes
Battery life is not quite as good as that of my previous Galaxy Watch 5 Pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: rich
from connecticut
Expertise:Intermediate
Verified Purchase:Yes
so far battery life is abbismal heart rate is never right pulse oximeter never works and just a note i put it on my wrist correctly above the wrist bone and snug
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, August 5, 2024
Thank you for sharing your feedback, Rich! Your input is valuable to us as we strive to enhance our products and services. Samsung Care provides a 12-month limited warranty for Samsung products, covering manufacturer defects. We noticed that you're reviewing the new Watch Ultra. Please use the link provided to troubleshoot your watch's battery and heart rate monitor. If this persist, please contact Samsung Support for additional help. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003204/ (heart rate)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/troubleshooting/TSG01003204/ (heart rate)
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Ramh
Expertise:Expert
Verified Purchase:Yes
Everything is fine, except that it is difficult to place it on the charger due to the shape of the bracelet, you have to put weight on the watch so that it stays in the charging position, we will see if this improves over time.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Izac
from Miami Fl
Expertise:Intermediate
Verified Purchase:Yes
Very nice finally 47mm strong look,band is comfortable and durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Guillermo
from Orlando, Florida
Expertise:Expert
Verified Purchase:Yes
You are supposed to have put the best of the best in this watch, but if you compare it to the "simple" model, the screen of the cheaper model is bigger. I understand what you mean by the nits or everything else that it has apart from the "simple" model, but you guys can't do a single thing right. You put all the best in your biggest model. I bought it thinking about the screen. It was supposed to be the model with the biggest screen and it isn't. And what's worse, you sell it as if it were. What a deception you guys can't do things right.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R Team, August 5, 2024
Thank you for reaching out to us, Guillermo. We appreciate your feedback as we strive to make improvements. We understand that you are contacting us to share your experience with the new Galaxy Watch Ultra. This smartwatch is Samsung's most AI-enhanced model to date. After setting your goals in Samsung Health, Galaxy AI will provide a daily Energy Score along with Wellness Tips to help motivate you to reach your targets. The score takes into account your sleep quality and exercise from the previous day to guide you on making the most of your day. If you have any further concerns or questions, feel free to contact us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US