Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: AllenB
from Alabama
Expertise:Expert
Verified Purchase:Yes
Sleek, elegant, and amazing features! I usually trade up when a new version is released, but this one is definitely a keeper.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: RONALD
Verified Purchase:Yes
Watch needs to be charged just about every day. Even when it says two day charge
Response from Samsung USBy R&R Team, June 26, 2025
Hey there Ronald,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you would like any further assistance afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra's battery offers up to 100 hours in Power saving mode, up to 60 hours without Power Saving mode, and up to 48 hours in Exercise power saving mode. If you're experiencing less than ideal battery life on your device, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Let us know if you would like any further assistance afterward by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra Battery
https://www.samsung.com/us/watches/galaxy-watch-ultra/#battery
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
2
Sleep tracking on the Ultra is hit or miss.
on February 20, 2025
Posted by: DanM
from AZ
Expertise:Intermediate
Verified Purchase:Yes
I traded-in my galaxy6 for the Ultra. The sleep tracking drops data every night. This never happened with my 6. Also it takes probably twice as long to charge. In retrospect, I wish I had kept the Galaxy6.
Performance
2
Response from Samsung USBy R&R Team, February 24, 2025
Hey DanM,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Rafael Arias
Verified Purchase:Yes
nothing new. all a disappointment. heartbeat frequently makes errors in measurement. WhatsApp messages arrive late. Nothing new worth the price. I don't recommend it.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Rafael,
Thank you for taking the opportunity to share your experience with using your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to have a device that is not quite performing as you intended it to. You can measure and track your heart rate when you are seated and relaxed or the Galaxy Watch Ultra can be configured to automatically measure and track your heart rate. Please take a moment to check out, "Monitor your heart rate on your Samsung smart watch" to learn more about utilizing this feature. Also, check out "Manage notifications on your Samsung smart watch" to help customize your preferences so that you see the reminders and/or messages that you want to. If you would like any further assistance after reviewing the resources shared, please do not hesitate to contact Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Monitor your heart rate on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003311/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for taking the opportunity to share your experience with using your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to have a device that is not quite performing as you intended it to. You can measure and track your heart rate when you are seated and relaxed or the Galaxy Watch Ultra can be configured to automatically measure and track your heart rate. Please take a moment to check out, "Monitor your heart rate on your Samsung smart watch" to learn more about utilizing this feature. Also, check out "Manage notifications on your Samsung smart watch" to help customize your preferences so that you see the reminders and/or messages that you want to. If you would like any further assistance after reviewing the resources shared, please do not hesitate to contact Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Monitor your heart rate on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003311/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: DJK NJ
from Rutherford, NJ
Expertise:Intermediate
Verified Purchase:Yes
I like this watch a lot. Some of the biometrics seem more accurate than on the Watch Pro 5. I wish I had ordered the Titanium Silver instead of the Titanium Gray because I'm not crazy about the orange markers around the face.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Hammed
Expertise:Expert
Verified Purchase:Yes
I love everything about the watch but my experience with the battery is not nice. The battery health is really bad. Doesn't last up to a day.
I don't know if it will change as time goes on.
I don't know if it will change as time goes on.
Features
5
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Greetings Hammed,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Fsus1
Verified Purchase:Yes
It is more comfortable than expected. There is a learning curve but with time it has become more friendly to use. I was able to document Atrial Fibrillation allowing me to share the pdf document of the rhythm with my Cardiologist.
Written by a customer while visiting Samsung US
Posted by: SiriusPilot
Verified Purchase:Yes
Great but needs more free watch faces, doesn't fit on a lot of charger stands and the charger magnet is very weak
Written by a customer while visiting Samsung US