Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Bill Fisher
from California
Expertise:Intermediate
Verified Purchase:Yes
Two weeks old I'm getting overheating alerts just sitting on the sofa watching TV. Then it goes into Emergency Mode. Called for support and after 60 minutes on phone they promise to call me? Terrible. This is my 2nd Samsung watch that has this problem.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 25, 2024
Thanks for sharing your insightful feedback on the Galaxy Watch Ultra, Bill. We always strive to provide the best experience for our customers. We hate to see that you've been experiencing overheating alerts on your watch. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. We recommend checking and making sure that your watch is up to date with the latest software update available. Check out the link attached for additional options to help keep your devices at their normal operating temperature.
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Ali Jabbar
from Westbrook, ME
Expertise:Expert
Verified Purchase:Yes
The best smart watch i ever owned, huge upgrade and great features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Satru
Verified Purchase:Yes
Excellent watch, feel stronger, battery take charge very fast, software is easy to use
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Excellent product I like 👌 lo recomiendo lo uso diario
Written by a customer while visiting Samsung US
Posted by: EGM1534
Expertise:Intermediate
Verified Purchase:Yes
Fast and responsive watch. It does everything you need. It has a good battery that last over 2 days.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Kamaal
from Kendall pak NJ
Expertise:Expert
Verified Purchase:Yes
It's a basic Smart watch with limited usability. You can't customize workouts, become unresponsive every now and then, stops showing notifications every now and then, you need to reconnect to get them. Not a good buy at this price, get watch 7 insted.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, March 7, 2025
Hey Kamaal,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're the kind of person who prioritizes extreme durability, a larger battery for longer usage, a more rugged design with a titanium body, better water resistance, and additional features like an emergency siren, then the Galaxy Watch Ultra is an ideal option for outdoor activities and intense sports where you need a watch that can withstand tough conditions. The Watch Ultra allows you to customize workouts. You can create your own routines with specific exercises and intervals directly on the watch through the Samsung Health app, making it ideal for tailored workouts like HIIT sessions. If your Galaxy Watch Ultra isn't giving notifications, the most likely reason is that notification settings on your phone aren't properly configured for the apps you want to receive alerts from. Please check the "Galaxy Wearable" app on your phone, go to "Watch settings" > "Notifications" > "App notifications" to ensure the desired apps are toggled on to receive notifications on your watch. If you have any questions for us or if you would like any further assistance, please let us know by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manual
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're the kind of person who prioritizes extreme durability, a larger battery for longer usage, a more rugged design with a titanium body, better water resistance, and additional features like an emergency siren, then the Galaxy Watch Ultra is an ideal option for outdoor activities and intense sports where you need a watch that can withstand tough conditions. The Watch Ultra allows you to customize workouts. You can create your own routines with specific exercises and intervals directly on the watch through the Samsung Health app, making it ideal for tailored workouts like HIIT sessions. If your Galaxy Watch Ultra isn't giving notifications, the most likely reason is that notification settings on your phone aren't properly configured for the apps you want to receive alerts from. Please check the "Galaxy Wearable" app on your phone, go to "Watch settings" > "Notifications" > "App notifications" to ensure the desired apps are toggled on to receive notifications on your watch. If you have any questions for us or if you would like any further assistance, please let us know by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manual
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on March 28, 2025
Posted by: John
I have been wanting to get this watch for a while. I am sure I will be very happy with this purchase.
Written by a customer while visiting Samsung US
Posted by: Berta
Verified Purchase:Yes
Great watch i upgraded because i wanted cellular this time. Phone is very clear and hooks up to my car easily when i forget my phone
Written by a customer while visiting Samsung US