Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6 out of 5
4.6
(1,372 Reviews)
Open Ratings Snapshot
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product. 
(
955 out of 1,025
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Customer Rating
3 out of 5
3
Watch is fragile, rugged it is not
on August 12, 2024
Posted by: CreepyLivingShadow
Expertise:Intermediate
This is a good watch in a lot of ways, but that's not what this review is about - this is about how fragile this watch is. I've had it for less than a week, and it's taken more damage than my galaxy watch 4 classic did in 2 years.
I slipped on some grease at work and fell against a wall. When I looked down, the frame of the watch has been noticeably scratched up, including a scratch on the screen. This is supposed to be a rugged, hardy watch for all occasions, especially things like outings in extreme conditions. It will not survive harsh treatment. For the price of the watch, a big part of which is supposed to be for how hardy it supposedly is, this is not just disappointing but outrageous.
The only reason I don't rate it even lower is because at least the watch works well. But paying this price only for the first incident in less than a week to damage it is infuriating.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 20, 2024
Thanks for the outreach. We appreciate you taking the time to share your experience with the Watch Ultra. We are glad to hear that you are pleased with the watch's functionality, but we acknowledge your worries about its durability. We understand that accidents can occur. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. Kindly contact us at Samsung Support so that we can assess the situation and determine the necessary steps to address your concerns. We are eager to hear from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Outfrigginstanding
on March 9, 2025
Posted by: Robert
from Indiana
Expertise:Expert
Verified Purchase:Yes
Outfrigginstanding... now get an app to go with the watch like Garmin does.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great disegn
on August 24, 2025
Posted by: Shan
Good Experience.
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good, not great
on April 22, 2025
Posted by: ClkWrk
Expertise:Intermediate
Verified Purchase:Yes
Touch response and swipe is hit or miss. Like a lot of the features. Not as refined as I would have hoped.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 23, 2025
Hi ClkWrk,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra

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Galaxy Watch Ultra
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Watch ultra 47mm
on September 5, 2024
Posted by: Mrventz
from Florida
Expertise:Expert
Verified Purchase:Yes
Nice watch, new features, better watch in the market now
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Went from first generation to ultra
on September 11, 2024
Posted by: Buck
from Albany NY
Expertise:Intermediate
Verified Purchase:Yes
Great content. Does it need to be this big? Prefer the movable bezel to touch.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It's Okay
on September 11, 2024
Posted by: Dade
from Texas
Expertise:Expert
Verified Purchase:Yes
It's okay. Oddly clunky and the adjustable anchor of the the Trail Band digs into the bottom of my wrist. Making it annoying and painful after a few hours of wear.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 25, 2024
Thanks for the outreach, Dade. We highly value our customers' feedback, and we are committed to making continual improvements. We noticed that you contacted us regarding your Watch Ultra. Our new watch bands for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, catering to different preferences. For instance, the functional Sport Band is perfect for fitness enthusiasts, while the Athleisure band is ideal for casual wear. Additionally, the Galaxy Watch7 bands are interchangeable with previous Galaxy watch models that share the same band size. Here are the available bands for the Galaxy Watch Ultra: The Marine band dries quickly after being submerged in water and includes a titanium lock. It comes in dark gray, green, orange, and white. The Trail Band features a latch and hook buckle structure and is made from flexible and lightweight material. It is available in orange, dark gray, and white sand. The Peakform band is suitable for all workouts, made from tightly woven and durable fabric with an inner ripple design. It features a wide, titanium buckle and is available in orange, dark gray, and white sand. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy watch ultra
on September 11, 2024
Posted by: Juan
from Dallas tx
Expertise:Intermediate
Verified Purchase:Yes
I wish the ultra model had the touch watch dial around the face of the watch.
Other than that the color selection is awesome.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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