Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Another dude on Visible
Verified Purchase:Yes
Helps me keep track of all my health goals and I love the fact that for a few dollars extra I now have phone service on my watch.
Written by a customer while visiting Samsung US
Posted by: Daniel A
from California
Expertise:Intermediate
Verified Purchase:Yes
Watch itself is very well built and looks great. As with all of them though the sleep tracking is pretty much worthless. Sometimes it works but most of the time it doesn't. My wife ended up getting the ring since the watch was so hit and miss. Battery is decent but expected longer based in size. I like the way the bands attach now vs older versions.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, February 27, 2025
Hello there Daniel,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There may be several reasons why your Galaxy Watch Ultra is not tracking your sleep properly. It could be due to a loose fit on your wrist, incorrect settings in the Samsung Health app, low battery on the watch, power saving mode activated, or perhaps something with software. Please check that your watch is worn snugly, ensure sleep tracking is enabled in the app settings, and try restarting your watch. Feel free to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manual
https://www.samsung.com/us/support/downloads/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
"Use Samsung Health sleep monitoring on your Galaxy Watch"
https://www.samsung.com/us/support/answer/ANS10003657/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There may be several reasons why your Galaxy Watch Ultra is not tracking your sleep properly. It could be due to a loose fit on your wrist, incorrect settings in the Samsung Health app, low battery on the watch, power saving mode activated, or perhaps something with software. Please check that your watch is worn snugly, ensure sleep tracking is enabled in the app settings, and try restarting your watch. Feel free to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manual
https://www.samsung.com/us/support/downloads/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
"Use Samsung Health sleep monitoring on your Galaxy Watch"
https://www.samsung.com/us/support/answer/ANS10003657/
Written by a customer while visiting Samsung US
Posted by: Jose S
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
It's nice, but i bit heavy and a little too big for small wrist. Wish they offered in 2 different sizes.
Features
4
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Posted by: Jason
Verified Purchase:Yes
I love this watch! Battery is great! The watch looks amazing!
Written by a customer while visiting Samsung US
Posted by: Will
from Iowa City. Iowa
Expertise:Expert
Verified Purchase:Yes
Coming from my Gear S3 this was a wonderful upgrade. The battery life is amazing. Nice large screen but isnt gawdy. You quickly become used to the weight. Many band color options available as well as colored proteive cases. So happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rod91
from Texas
Verified Purchase:Yes
It's a good watch, but the charge should last longer.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Billy
from Florida
Verified Purchase:Yes
I ordered the Galaxy Watch Ultra at the same time as my Galaxy S25 Ultra, and both were delivered the same day. This watch was a replacement for my Galaxy Watch 4.
Overall, i like the Watch Ultra, but it hasnt been without problems. Twice now it has done a hard reset on its own. Each time, it seems to be a little more difficult to get it reconnected to my phone - the Wear app no longer shows the watch after it resets itself. I have to through steps to get it paired again, which involves multiple restarts of the watch. Then it has to restore from a backup. Its annoying, to say the least. Searching online I found multiple people reporting this issue with the Watch 7 and Watch Ultra using different models of phones. Aside from this, I like the watch, just hoping they fix this issue sooner than later.
Overall, i like the Watch Ultra, but it hasnt been without problems. Twice now it has done a hard reset on its own. Each time, it seems to be a little more difficult to get it reconnected to my phone - the Wear app no longer shows the watch after it resets itself. I have to through steps to get it paired again, which involves multiple restarts of the watch. Then it has to restore from a backup. Its annoying, to say the least. Searching online I found multiple people reporting this issue with the Watch 7 and Watch Ultra using different models of phones. Aside from this, I like the watch, just hoping they fix this issue sooner than later.
Response from Samsung USBy R&R Team, March 3, 2025
Salutations Billy,
Thanks for taking the opportunity to review your Samsung Galaxy Watch Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is hard resetting on its own, it could be due to faulty software, a faulty battery, a loose connection with the charger, or potentially due to hardware. To troubleshoot, try restarting the watch normally, checking for software updates, and ensuring the charger is properly connected. If the resetting persists, perform a factory reset through the watch settings or by accessing recovery mode using the power and back buttons simultaneously. If you feel like none of the resources provided have resolved what you have shared with us, please fill out an error report. If you would like further assistance afterward, let us know by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"How to submit an error report for your Galaxy device or app"
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
Product Manual
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy Watch Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is hard resetting on its own, it could be due to faulty software, a faulty battery, a loose connection with the charger, or potentially due to hardware. To troubleshoot, try restarting the watch normally, checking for software updates, and ensuring the charger is properly connected. If the resetting persists, perform a factory reset through the watch settings or by accessing recovery mode using the power and back buttons simultaneously. If you feel like none of the resources provided have resolved what you have shared with us, please fill out an error report. If you would like further assistance afterward, let us know by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"How to submit an error report for your Galaxy device or app"
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
Product Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Moha
from Kansas
Expertise:Expert
Verified Purchase:Yes
Good watch but unfortunately gotten stolen at Egal international airport
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US