Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Anonymous
Verified Purchase:Yes
Definitely was an improvement in the battery!!!!!!!
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy Watch Ultra didn't live up to expectations
on July 26, 2024
Posted by: Alex
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I'm upset with the product, the charge only lasts one day and the apps don't work very well.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, July 26, 2024
We appreciate your honest feedback, Alex. We understand that you're reaching out regarding your Galaxy Watch Ultra. To address the concerns you're encountering with the app, we'll need some more information from you. As for the battery, let's try some troubleshooting steps to resolve this. There are several factors that could be affecting your Galaxy Watch's battery life. Certain apps can contribute to battery drain. First, let's make sure your battery is in good condition. If your watch is paired with a Samsung phone, you can use the Samsung Members app to run a diagnostic on the watch battery. If it passes the test, that means the battery is in good shape. Next, make sure all your apps and the watch itself are up to date with the latest software. Also, delete unnecessary data and close background apps to conserve battery. To do this, open the Galaxy Wearable app on your phone. Depending on your watch, tap either the Watch settings or the SETTINGS tab. Then, tap About watch or About Gear. Tap Storage, then tap CLEAN NOW, and finally tap the Back (<) icon. Tap RAM, and then tap CLEAN NOW. Please reach out to us at Samsung Support so that we can gather additional information about what you are experiencing with the apps.
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Nice try try again
on August 29, 2024
Posted by: SICKONE666
from California
Expertise:Expert
It looks really ugly screen should be bigger without the excess sides I like the galaxy gear style they should make one with a 50mm or a 55mm one with a front facing camera
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, August 29, 2024
Thanks for taking the time to reach out to us! We value your honest feedback, as it helps us make continual improvements. We noticed that you contacted us to share your thoughts on the Watch Ultra. The Galaxy AI features on the Galaxy Watch7 and Galaxy Watch Ultra offer enhanced sleep tracking options and workout routines. You can experience marathon workouts like triathlons, receive detailed analyses of your current health and wellness with energy scores, and monitor your sleep patterns. The Watch Ultra is designed to withstand tough workouts and various conditions. Whether you're biking, running, or climbing, your watch is built to be durable. If you have any further concerns or questions, don't hesitate to contact Samsung Support. - Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Joey E
from Florida
Verified Purchase:Yes
I returned it, it was too big for my wrist. I wish samsung made smaller size for it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Howdy Joey,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. If the 47mm Galaxy Watch Ultra is too large for your liking, take a look at the Galaxy Watch7. This device is offered in two sizes, 40mm and 44mm. You will have a 425mAh/300mAh battery, depending on what size you choose compared to the 590mAh battery that is offered with the Galaxy Watch Ultra. Also, the water and dust resistance are slightly different between the Watch Ultra and the Watch7. The Watch7 offers a 5 ATM+IP68, MIL-STD-810H rating while the Watch Ultra offers a 10 ATM+IP68, MIL-STD-810H rating. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/watches/galaxy-watch7/#compare
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. If the 47mm Galaxy Watch Ultra is too large for your liking, take a look at the Galaxy Watch7. This device is offered in two sizes, 40mm and 44mm. You will have a 425mAh/300mAh battery, depending on what size you choose compared to the 590mAh battery that is offered with the Galaxy Watch Ultra. Also, the water and dust resistance are slightly different between the Watch Ultra and the Watch7. The Watch7 offers a 5 ATM+IP68, MIL-STD-810H rating while the Watch Ultra offers a 10 ATM+IP68, MIL-STD-810H rating. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/watches/galaxy-watch7/#compare
Written by a customer while visiting Samsung US
Posted by: SteveS4219
from Buffalo, NY
Expertise:Expert
Verified Purchase:Yes
Horrible, not intuitive. Steer clear of this watch you could get in a gumball machine.
Response from Samsung USBy R&R Team, January 10, 2025
Good day SteveS4219,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Philip
from Asheboro, North Carolina
Expertise:Beginner
Verified Purchase:Yes
This is my first smartwatch, and I love it. You have it all right on your wrist. I purchased the ultra to monitor sleep, heart, and readings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Watch Ultra- good but no wireless charging-bummer!
on July 21, 2024
Posted by: KJC08
Love this design and most features. Samsung has compromised on its wireless charging for the watch ultra. Does not make any sense. The previous version of charging cradles work but not the existing Samsung wireless charging devices. Samsung, please fix it!! This is after all your top of the line wearable product.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, July 24, 2024
Thank you for providing us with your candid feedback! We see that you are reaching out about the Watch Ultra and its wireless charging capability. All feedback is welcome as we strive to improve our products and services. If you have any further concerns or questions please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this one, wait till next year
on July 28, 2024
Posted by: The galaxy ruler
Just your average gears six with a little button.Added
Response from Samsung USBy R&R Team, September 8, 2024
We value your feedback and appreciate the time you took to contact us. Your input is extremely important as we strive to make continual improvements. We noticed that you reached out to share your thoughts on the new Watch Ultra. The Galaxy Watch Ultra and Watch7 are equipped with advanced sleep-tracking capabilities that empower you to take control of your sleep health by offering valuable insights and actionable recommendations based on your sleep patterns and preferences. By analyzing your movements and heart rate variations, the watches can provide detailed insights into the duration and quality of each sleep stage. This means you can gain a better understanding of how long you spend in each stage of sleep, and make informed decisions to improve your sleep patterns and overall well-being. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US