Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Lakay
Expertise:Intermediate
Verified Purchase:Yes
I'm very happy with this watch so far. It is elegant and very stylish. I recommend it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Brian
from California
Expertise:Intermediate
Verified Purchase:Yes
Works great! Good size and the screen doesn't scratch easily at all!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Dave
Verified Purchase:Yes
The whole process was very easy and efficient and received a great product.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Radhe
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Heart rate monitor doesn't give correct value. Lot of features don't work with any other phone except Samsung
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, December 31, 2024
Greetings Radhe,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. The lower your heart rate is during exercise, the more in shape you are and vice versa. Use your smart watch to keep track of your heart rate whenever you work out or go for a jog, so you can see how far you’ve come. Please take a moment to review, "Monitor your heart rate on your Samsung smart watch" and "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have described to be experiencing with your Galaxy Watch Ultra. Please let us know if you have any questions for us after reviewing the resources provided or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS10003311/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the step and heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose, or the watch's software might need updating. However, a simple reboot may solve the problem. The lower your heart rate is during exercise, the more in shape you are and vice versa. Use your smart watch to keep track of your heart rate whenever you work out or go for a jog, so you can see how far you’ve come. Please take a moment to review, "Monitor your heart rate on your Samsung smart watch" and "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you have described to be experiencing with your Galaxy Watch Ultra. Please let us know if you have any questions for us after reviewing the resources provided or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS10003311/
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
Written by a customer while visiting Samsung US
Posted by: Nelson
Verified Purchase:Yes
Great device. I am glad I made this purchase and received it for a great price. Samsung always coming in clutch.
Written by a customer while visiting Samsung US
Posted by: Yvonne
from Kempner, TX
Verified Purchase:Yes
Good battery life, fast charging, lots of app options for convenience
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Watch Ultra
on December 31, 2024
Posted by: Smillnyc
from Long Island NY
I bought this watch a week ago and I love it. I could not be happier with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jbone
from Pittsburgh, PA
Expertise:Expert
Verified Purchase:Yes
Really like the hardware and features, but app availability still really lacking.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US