Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: DRTK
Verified Purchase:Yes
The watch fits better on my wrist than the 6 classic, it's better in every way... just wish it had a rotating bezel :(
Written by a customer while visiting Samsung US
Customer Rating
3
Nice improvements,wish the battery life was better
on December 10, 2024
Posted by: CJ75
from Kansas
Expertise:Expert
Verified Purchase:Yes
It's nice and big which makes it easier to see, packed with features, wish the battery was a bit better though, I get about a day and some change.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, December 11, 2024
Hello there CJ75,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers a 590mAh battery that can allow you to be as productive as you want! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. If you would like any further assistance, feel free to contact Samsung Support after reviewing the resource provided. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers a 590mAh battery that can allow you to be as productive as you want! There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery life. If you would like any further assistance, feel free to contact Samsung Support after reviewing the resource provided. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Rene
from Miami
Expertise:Intermediate
Verified Purchase:Yes
Me encantó. Estaba esperando poder comprarlo hace mucho tiempo y a la verdad q no me decepciono. Exelente trabajo
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Naseer
from NY
Expertise:Intermediate
Verified Purchase:Yes
Beautiful watch and bands feel nice and soft ,even for snall wrists
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice good size love the color and the design
on December 11, 2024
Posted by: Minnie
Verified Purchase:Yes
Love it. it was actually a gift for my son can't wait for him to receive it
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Samsung customer
Expertise:Expert
Verified Purchase:Yes
It's the best watch for Android. It's fast, and the battery lasted 4 days. That is because of a bigger battery in this model, 3 nm cpu, and optimized os. The display is beautifully bright. But this is a big watch, very big! I miss the rotating bezel, but have already adjusted to not having it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Buying this was a bad choice
on December 11, 2024
Posted by: Duey
I own several Samsung smart watches and I have to say this about the ULTRA, I hate it. The orange marine band is uncomfortable, unnecessarily thick and difficult to fasten. I walk the same route every day and my watch 5, 6 and smaller 7 models all record that I climbed 6 flights of stairs, The ULTRA? zero. No stairs climbed at all. I'm always on the bleeding edge of technology so I've purchased WAY too many watches but I have to say, this was a bad buy. On the positive side, it seems to keep time correctly.
Response from Samsung USBy R&R Team, December 12, 2024
Hey there Duey,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Marine Band is not to your liking, take a look at the Trail Band or the PeakForm band for your Galaxy Watch Ultra. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors: > Make sure your watch and the Samsung Health app are using the latest software. > Environmental and skin conditions may affect how well the steps are recorded. > Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. > Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned. > The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count. > You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears. > If you use the steps tracker while traveling by car or train, vibration may affect your step count. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Marine Band is not to your liking, take a look at the Trail Band or the PeakForm band for your Galaxy Watch Ultra. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors: > Make sure your watch and the Samsung Health app are using the latest software. > Environmental and skin conditions may affect how well the steps are recorded. > Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. > Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned. > The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count. > You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears. > If you use the steps tracker while traveling by car or train, vibration may affect your step count. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful watch which is just amazing. Thank you.
on December 11, 2024
Posted by: Aziz A
from New York City
Expertise:Expert
Verified Purchase:Yes
Amazing product. Amazing watch, very beautiful watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US