Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Greg
from Tacoma, WA
Expertise:Intermediate
Verified Purchase:Yes
Amazing tech. Huge upgrade from the 6. Love all the new features, like better health tracking, AGEs, Apnea, Energy score etc. Feels better on the wrist. Better battery life. Love this thing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery Samsung watch Ultra
on September 4, 2024
Posted by: Peter
from maine
As an avid Samsung Android User I am sad to say I'm returning the Galaxy watch Ultra the battery is terrible. Charged it at 9:30 p.m. only lasted till 10:30 the following morning.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, September 4, 2024
We appreciate you taking the time out of your day to reach out to us, Peter. Your feedback is very much welcome as we continue to make improvements. We see that you reached out about the new Watch Ultra. Whether you work out consistently or (understandably) make time occasionally as your schedule allows, you know how energizing a good workout can be. Regardless of your fitness level, Galaxy Watch Ultra provides useful performance insights on duration, distance, calories burned, and more, giving you that extra motivation to hit your goals. The watch automatically recognizes popular activities — walking, running, cycling, rowing, swimming, and the elliptical machine — and helps manually track over 90 additional exercises. We want you to be able to enjoy this great feature the Watch Ultra offers. If you are experiencing shortened battery life, we recommend making sure that your Watch Ultra is running the latest software version. From Settings, tap Software Update to check for available software updates. If this persists, please reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mark
Verified Purchase:Yes
Undoubtedly the best smart watch Samsung ever made. It does everything that you need for your health to texting phone calls, everything crystal clear and works perfectly.
Written by a customer while visiting Samsung US
Posted by: Peter K
Expertise:Intermediate
Verified Purchase:Yes
As a long time wearer of the watch 4 classic 42mm i was worried the Ultra would be much too large for my small wrist. I couldn't have been more wrong. The Ultra, while very large, is shockingly more comfortable to wear. I am pleased with the design, quality, finish and performance. Couldn't be happier with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Marlynn
from California
Expertise:Intermediate
Verified Purchase:Yes
Longer battery life a real plus.
Display is brighter then previous model.
Display is brighter then previous model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A Complete Waste of Money
on February 4, 2025
Posted by: Karim
from VA, USA
Expertise:Expert
Do not waste your money on the Galaxy Watch Ultra. This so-called "premium" smartwatch is nothing but an overpriced piece of garbage. The battery life is absolutely terrible—it barely lasts a day on a full charge. And to make matters worse, it takes a ridiculous 4 hours to charge back up.
The health tracking features? Completely unreliable. The heart rate monitor, sleep tracker, and other health options are far from accurate, making them pretty much useless. If you're expecting a smartwatch that can actually help with fitness tracking, look elsewhere.
Samsung really dropped the ball with this one. Save yourself the frustration and invest in a better alternative.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Karim,
Thanks for sharing your experience with using your Galaxy Watch Ultra. Your feedback is valuable as we continue our journey to bring our consumers the best in design and functionality. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Also check out, "Clear the app cache and data on your Galaxy phone or tablet" and "Use Samsung Health sleep monitoring on your Galaxy Watch" to help resolve what you have described to be experiencing with your health tracking features. I have also included the link to your device manual for your review. Let us know if you have any questions for us after checking those out by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://smsng.us/X-Messages
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https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS10001372/
https://www.samsung.com/us/support/answer/ANS10003657/
https://www.samsung.com/us/support/downloads/
Thanks for sharing your experience with using your Galaxy Watch Ultra. Your feedback is valuable as we continue our journey to bring our consumers the best in design and functionality. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Also check out, "Clear the app cache and data on your Galaxy phone or tablet" and "Use Samsung Health sleep monitoring on your Galaxy Watch" to help resolve what you have described to be experiencing with your health tracking features. I have also included the link to your device manual for your review. Let us know if you have any questions for us after checking those out by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS10001372/
https://www.samsung.com/us/support/answer/ANS10003657/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Joe W
Verified Purchase:Yes
Gift for eldest son, he absolutely loves this watch
Written by a customer while visiting Samsung US
Posted by: Down2Dave
from Buffalo, Mn
Expertise:Intermediate
Verified Purchase:Yes
It's a bit too early to tell for sure but the watch seems to work well. The watchband needs to be about 3/4" longer on the buckle side. As is, it sits on the side of my wrist.
Also, for the kind of money that you spend for a watch like this, you should get a users manual. You shouldn't have to print out a 70 some page manual. Maybe it would be affordable for the manufacturer to print out if they weren't trying to print it in every language in the world!
Also, for the kind of money that you spend for a watch like this, you should get a users manual. You shouldn't have to print out a 70 some page manual. Maybe it would be affordable for the manufacturer to print out if they weren't trying to print it in every language in the world!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US