Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Average customer rating
4.6
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
1,048
4 Stars
195
3 Stars
62
2 Stars
36
1 Star
31
93%of customers recommend this product.
(
955 out of
1,025)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Silver - (2024)
Posted by: Ryan van
from Boise, Idaho
Expertise:Expert
Verified Purchase:Yes
I like the watch for the most part, the screen is sweet. I am thinking about returning it for 2 reasons, no rotating bezel, and cannot use the app Facer....what a shame.
Features
2
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R Team, August 2, 2024
Hey Ryan! We appreciate you taking the time to let us know how you feel about your new Watch Ultra. The Galaxy Watch Ultra includes improved sleep tracking options and workout routines. You can try marathon workouts like triathlons, receive detailed analyses of your current health and wellness with energy scores, and keep an eye on your sleep patterns. We appreciate your feedback as we aim to provide improvements in the future. If you have any other concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Gary
Verified Purchase:Yes
Great watch, the only thing that's missing is The rotating bezel.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: DSilver
from Az
Expertise:Expert
Verified Purchase:Yes
Same issue as the watch 5, heart rate is a total fabrication most of the time. It's funny, you can look at the heart rate app, your heart rate fluctuates up... down.... and all around, but take a peek under the watch and the green light isn't even on, lol. When you choose monitor continuously, it monitors when you're walking, but not when your at rest or it deems you to not be active enough. Nothing worse than fake data. Aside from that, it's an ultra in name, certainly not in battery life.
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy Social Commerce, October 24, 2024
Hey DSilver! We appreciate you taking the time to share your insightful feedback on the Galaxy Watch Ultra. We aim to provide our customers with the best experience possible. The Watch Ultra features enhanced heart rate monitoring that allows you to customize your training for optimal results, tailored specifically for you. If the step or heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the watch's software might need updating. However, a simple reboot may solve the problem. If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. Make sure to clean the watch and make sure it's properly fitted to get the best results. Another possible solution would be to reboot the watch. Press and hold the Home key (Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting..." When the watch has finished booting, test the step and heart rate trackers. If you are still having challenges after rebooting your watch, check for software updates on your watch and the Galaxy Wearable app. As far as your battery, we recommend always making sure that your watch is up to date with the latest software available. Your Samsung smartwatch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. If any of what you are experiencing persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nobody
Expertise:Intermediate
Verified Purchase:Yes
You better have a samsung phone new enough and with software ver 11 or greater otherwise your Ultra watch will be a door stop nothing more.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 4, 2024
We appreciate you taking the time to share your feedback on the Galaxy Watch Ultra. Your feedback helps us as we continue to make constant improvements. Introducing the Galaxy Watch Ultra in premium Titanium, designed for durability and style. This advanced smartwatch features cutting-edge AI-powered health insights, providing personalized feedback and data to help you stay on top of your wellness goals. With its impressive water resistance, this watch is engineered to withstand various aquatic environments, ensuring you can wear it confidently during workouts, swimming, or in rainy conditions—up to 10 ATM. The Galaxy Watch Ultra boasts an exceptional battery life of up to 100 hours on a single charge, allowing you to track your activities and health metrics without the constant worry of recharging. Whether you're running, hiking, or simply managing your daily tasks, this smartwatch is equipped to keep up with your active lifestyle. As you stated, the Galaxy Watch Ultra must be paired with a Samsung Galaxy smartphone with Android 11. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on August 3, 2024
Posted by: AAAA
from Dallas Texas
Expertise:Expert
The claims of the battery are not correct. Even with the notifications turned off it will a miracle if the battery can stretch to two days of life.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, August 10, 2024
We appreciate you letting us know about your device. Your outreach is important to us as we continue to make constant improvements. We see that you're reaching out to let us know about your experience with the Watch Ultra. If you're experiencing shorter battery life, we recommend performing a software update on your watch. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery dies within a hour
on May 3, 2025
Posted by: Jspoon
from Spring hill Florida
Expertise:Expert
Battery last about 1 hour worst Samsung product I've ever bought.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 5, 2025
Good day Jspoon,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn what factors may be impacting your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
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Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn what factors may be impacting your battery life. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
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Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: AMTH
Verified Purchase:Yes
The Samsung Watch looks great and works well overall, but it has its issues. Setting up the wireless or cellular connection is harder than it should be—it’s just not user-friendly. Also, while the features are good, they feel a bit outdated and could use some serious upgrades. It’s a nice watch, but it could be so much better with some improvements.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Frank
from California
Expertise:Intermediate
Verified Purchase:Yes
Love the design, love the features. Still wish the battery was more on par with garmin watches.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US