Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Battery life is awesome
on June 27, 2025
Posted by: Younmever
[This review was collected as part of a promotion.] Smooth and fast processing and crisp and vivid screen. Surprisingly the battery life is amazing like average 48 hours and up to 72 hours if I disable a few features. One of the side buttons works to bring up the Galaxy AI which works like my personal assistant too. I'd recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some software glitches
on June 27, 2025
Posted by: Obiwan
[This review was collected as part of a promotion.] I really like the style of the watch, I have received many compliments from friends.
The Galaxy AI is very helpful to set reminders, to change a song while driving and even when asking for an address while using the navigation app.
However, I found two issues so far:
1. Initially the watch continued to disconnect (or unpair) from my cel. Forcing me to reset and start pairing all over.
2. I used to be able to snooze reminders (from the reminder app), now (after the latests SW update) the reminder appear on my watch but it does not give me the option to snooze, forcing me to take my cel out and snooze from there. This is problematic and inefficient.
I hope these type of issues are solved with the next SW or Firmware update.
The Galaxy AI is very helpful to set reminders, to change a song while driving and even when asking for an address while using the navigation app.
However, I found two issues so far:
1. Initially the watch continued to disconnect (or unpair) from my cel. Forcing me to reset and start pairing all over.
2. I used to be able to snooze reminders (from the reminder app), now (after the latests SW update) the reminder appear on my watch but it does not give me the option to snooze, forcing me to take my cel out and snooze from there. This is problematic and inefficient.
I hope these type of issues are solved with the next SW or Firmware update.
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Obiwan,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Written by a customer while visiting Samsung US
Customer Rating
5
Best smart watch ever
on June 28, 2025
Posted by: Vocals1997
[This review was collected as part of a promotion.] I love the galaxy AI i used it every day with work on my watch i also really love the fitness feature as well as many other features and the battery life is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Watch Ultra, battery last for days
on June 28, 2025
Posted by: Watch2025
[This review was collected as part of a promotion.] Watch is fast, very responsive , battery lasts for day. Health features are amazing screen is bright and vivid. Really love using this . The Galaxy AI features are nice seems like the watch is always two steps ahead of me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best by far
on June 28, 2025
Posted by: MissyBirnell78
[This review was collected as part of a promotion.] This watch and all of its features are the best I have found so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch, always catching looks
on June 28, 2025
Posted by: poloberto1
[This review was collected as part of a promotion.] I have had multiple smartwatches, but the ULTRA model has been the best I've ever had. It tracks my sleep and helps me so much with tracking my steps, sleep, and snoring.
The design could seem a little bulky, but I can't tell you how many times I have had compliments on the watch. You can change the bands and make it fun to combine with an outfit.
The AI feature helps me identify sleep apnea, which is approved by the FDA to check during sleep. The watch tells you a lot of good habits for sleep or to keep you moving throughout the day and complete your goals.
Value
5
Written by a customer while visiting Samsung US
Posted by: Torrence
from Georgia
Expertise:Expert
Verified Purchase:Yes
This is the best watch I ever owned. It could take all kinds of weather. Water is no problem. It withstands any kind of pressure. I highly recommend this watch.
Written by a customer while visiting Samsung US
Customer Rating
5
Skeptical, but growing
on June 29, 2025
Posted by: Keeg1009
[This review was collected as part of a promotion.] As a previous user of classic galaxy watch devices, I was skeptical going into the Uktra for two reasons. One, the square unit shape and two, the lack of physical rotating bezel. While personally I would still prefer the latter, the device has grown on me to become one I would continue to stick with. Packing more and more features into a unit that remains minimal to your rest, yet vibrant and classy looking is what matters to me.
As a dedicated Samsung watch holder I will likely upgrade in the future regardless.
Value
5
Written by a customer while visiting Samsung US