Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Un dispositivo genial que se adapta a tu medida
on February 23, 2025
Posted by: Papitorojas29
[This review was collected as part of a promotion.] Dispositivo genial adaptándose a tus necesidades , dando el máximo rendimiento y durabilidad. Con funciones que simplemente te ayudan a cuidar tu bienestar y salud
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Late messages and phone can't charge watch.
on May 2, 2025
Posted by: Diego776
from Florida
Expertise:Intermediate
Since the new OS update on my Galaxy S24 ultra, I do not receive messages on my watch or they take a few minutes.
Also, I can't charge my watch with my phone. I get a message saying "unsupported charger".
Disappointed.
Also, I can't charge my watch with my phone. I get a message saying "unsupported charger".
Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 5, 2025
Hey there Diego776,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We value your candor as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Please take a moment to check out, "Problems with call and text messages on your Samsung smart watch" to conduct some simple troubleshooting steps with your device to help resolve what you have described to be experiencing. The Galaxy Watch Ultra does not support charging via Wireless PowerShare. Our recommended charging method is using the included wireless charger from your box. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Problems with call and text messages on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Product Manual
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We value your candor as we strive to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support. Please take a moment to check out, "Problems with call and text messages on your Samsung smart watch" to conduct some simple troubleshooting steps with your device to help resolve what you have described to be experiencing. The Galaxy Watch Ultra does not support charging via Wireless PowerShare. Our recommended charging method is using the included wireless charger from your box. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Problems with call and text messages on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
Product Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on September 18, 2025
Posted by: Fabalousmel
from Valparaiso, IN.
Expertise:Expert
Life changing. Finally a battery that can keep up with my lifestyle!! Never been an owner of any other phone brand or watch so I can't exactly say it's the "best of the best" for a fact, but in my opinion this is the absolute best watch out there. This is my 4th upgrade since samsung started coming out with smart watches. I am blown away with the battery to start. I have my complete health apps, auto workout detect, GPS, and txt notifications enabled on my watch. I am active at least 10-15 hours a day and this watch still prevails! I waited about a year since owning to leave a review because previous watches have "slowed" aka the battery won't last as long. This watch has kept its durability and battery life. I am 42 and life's starting to throw new health "thomgs" my way, and the peace of mind this watch gives me is worth every penny. I breathe on average 17times a minute when im asleep. My aeg levels I need to work on because I work 60-70hpur weeks & it stresses my body hard. Anyone else know these type things without a doctor present? I am obsessed and forever grateful to the genius' who created such an incredible watch! I could go on for days. I feel lost without it on my wrist.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Health on Demand
on February 15, 2025
Posted by: KosmicNebula
[This review was collected as part of a promotion.] What a great way to keep yourself active and focused! Thank you samsung for making this watch so easy to learn. Im making sure I'm using it even when I sleep.
I have been very attentive and I'm improving my daily routine by observing the data provided.
I have been very attentive and I'm improving my daily routine by observing the data provided.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Light weight and does exactly what I wanted
on March 2, 2025
Posted by: Jawill
[This review was collected as part of a promotion.] To measure my sleep and my heart beat like the read of time and all the assets that come withbit
Value
5
Response from Samsung USBy R&R Team, March 3, 2025
Howdy Jawill,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. It's wonderful to hear that your Watch Ultra is performing as you had hoped it would. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. We're here for you, Jawill. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. It's wonderful to hear that your Watch Ultra is performing as you had hoped it would. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. We're here for you, Jawill. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: CSAL
from NM
Expertise:Expert
Verified Purchase:Yes
Great smart watch for the money, amazing features and customization, hard to beat
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Was good, now requires constant pairing
on April 4, 2025
Posted by: Craig
Expertise:Expert
Been 6 months, worked great until 2 months ago. Now I am forced to reset and relearn the watch every few days. My wife's galaxy watch 7 (bought same time) has zero issues. So every few days, my phone and watch will disconnect, and I have to set it up again as if it's a new watch. It's frustrating, it's happened while I'm wearing the watch, on the charger, when the phone and watch are separated, last night it was the second the watch hit the charger. Reaching out to customer service today, I'm not the only one, seen a lot of this exact same problem on reddit on a variety of Samsung phones. Galaxy watch ultra paired with zflip 6
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, April 7, 2025
Hey Craig,
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers.
We understand how frustrating your experience has been so far with your devices not staying connected. If your Galaxy Watch Ultra will not pair to your Z Flip6, or if it randomly disconnects, restart your watch. Please make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. I have included some resources to help resolve what you have described to be experiencing with your connectivity. Feel free to review them when you can and reach back out to Samsung Support if you would like any further assistance. We're always here to help! Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thank you for taking the opportunity to share your experience with using the Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers.
We understand how frustrating your experience has been so far with your devices not staying connected. If your Galaxy Watch Ultra will not pair to your Z Flip6, or if it randomly disconnects, restart your watch. Please make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. I have included some resources to help resolve what you have described to be experiencing with your connectivity. Feel free to review them when you can and reach back out to Samsung Support if you would like any further assistance. We're always here to help! Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US
Posted by: Patrick W
Expertise:Intermediate
Verified Purchase:Yes
Beautiful watch. Easy setup. Plenty of options to change look of this amazing watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US