Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Great for Daily Use
on June 24, 2025
Posted by: Nirjaa
[This review was collected as part of a promotion.] I like the watch overall. I wish they more colors.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
WOW WOW Watch
on June 24, 2025
Posted by: LostLion
[This review was collected as part of a promotion.] The ultra is amazing ....does so much for such a great accessory. .... I mainly use it for listening to music at my 2nd job cause we are not allowed to use a phone or buds....loaded with apps for health which is a plus. Really cant ask for more....keep samsung great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best ever
on June 25, 2025
Posted by: Josejjhg
[This review was collected as part of a promotion.] It is a very complete watch, the ideal size super comfortable the interface with the phone, the best can be used to take pictures just by moving your fingers, simply the best of all Samsung watches.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch..reliable and looks awesome..u
on June 25, 2025
Posted by: JAG7563
[This review was collected as part of a promotion.] I love my watch..I downloaded so many different faces .so cute and fun..I wear it everyday. Alexa works great with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Unreliable
on June 25, 2025
Posted by: RDAj
The Watch Ultra isn't very reliable. I signed a 3 yr contract for an additional phone line to service this watch and it connects without my cell phone present only about 40% of the time. The extra long lasting battery works well, about 7 days/week. Twice a week or so it will die midday despite being 100% at the day's beginning and my routine being no different. There are times when in work out mode it will count time, swim laps, etc. but zero calories burned...it is very random and frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, June 25, 2025
Greetings RDAj,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. The Samsung Health app on your watch monitors how many calories you burn in real time and records exercise information, like your step count. The burned calorie data is intended for fitness and informational purposes only. Feel free to check out the resources shared below to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Burned calorie data on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003163/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. The Samsung Health app on your watch monitors how many calories you burn in real time and records exercise information, like your step count. The burned calorie data is intended for fitness and informational purposes only. Feel free to check out the resources shared below to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Burned calorie data on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003163/
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Watch Great
on June 25, 2025
Posted by: Kmgtex
[This review was collected as part of a promotion.] My watch is used daily. I'm able to receive all notifications easily which makes life easier when I'm unable to have my phone close by
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Me encanta el watch ultra
on June 25, 2025
Posted by: Wilotek29
[This review was collected as part of a promotion.] Me encanta sus funciones su ingeniería su dinámica para mi es perfecto
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from NY
Expertise:Intermediate
Verified Purchase:Yes
Transitioned over from an AWU and a running watch. I've found the GWU to be very comfortable and the features are great. No issues with wearing all day and while sleeping. Its very balanced on my wrist. Workouts indoors and out have been accurate, HR aligns with readings i get with a strap, GPS is a fast lock and accurate and battery life has been very solid. Integrates well with my s25+ and I've been very happy rejoining the Samsung world this year.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 26, 2025
Good day MWri,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. It's great to hear that you have been enjoying a comfortable fit with your Galaxy Watch Ultra as well as unsurpassed performance. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like to share any other feedback with us. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. It's great to hear that you have been enjoying a comfortable fit with your Galaxy Watch Ultra as well as unsurpassed performance. Please feel free to reach out to Samsung Support if you have any questions for us or if you would like to share any other feedback with us. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US