Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
1
My old galaxy watch classic 4 it's better
on March 17, 2025
Posted by: Mrbouk137
[This review was collected as part of a promotion.] Notifications are not correct sometimes and do not appear, I do not receive calls when it is connected to my cell phone, it turns off and on by itself, I regret having changed my Galaxy Watch Classic 4, not even for my gym activity does it have strange measurements
Value
1
Response from Samsung USBy R&R Team, March 18, 2025
Aloha Mrbouk137,
Thank you for sharing your experience with using the Samsung Galaxy Watch Ultra. Your candor allows us to improve the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. If your Galaxy Watch Ultra is randomly turning off and on, try restarting the watch, updating the software, and checking for any culprits like corrupted third-party apps or hardware. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. For your convenience, I have included a few links to resources that you may find beneficial reviewing to help resolve what you have described. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Samsung smart watch randomly shuts down
https://www.samsung.com/us/support/troubleshooting/TSG01003233/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for sharing your experience with using the Samsung Galaxy Watch Ultra. Your candor allows us to improve the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. If your Galaxy Watch Ultra is randomly turning off and on, try restarting the watch, updating the software, and checking for any culprits like corrupted third-party apps or hardware. When you do an impromptu workout, you may forget to activate an exercise tracker on your smart watch or fitness band. To fix this, just turn on automatic workout detection. It will automatically start recording your exercise data when you start working out. For your convenience, I have included a few links to resources that you may find beneficial reviewing to help resolve what you have described. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Samsung smart watch randomly shuts down
https://www.samsung.com/us/support/troubleshooting/TSG01003233/
Use automatic workout detection on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003306/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Device great, watch band not so great.
on March 18, 2025
Posted by: dscott
*Do not order the peakform band* - this is the only thing I am not happy with in terms of my watch purchase. I didn't pay close enough attention to see that the texturing on the outside of the band is nylon/fabric material (thankfully silicone/rubber underneath so it doesn't make your wrist raw). It is already starting to fray around one of the adjustment holes and is going to start looking terrible between that and any dirt that is picked up.
I just received my watch a week ago, but I already like this one so much more than my previous (Watch 5 Pro). There is no comparison in battery life, the Ultra is far superior. I only hope it lasts and doesn't start to drain as quickly as the 5. I can't wait to explore all the new features.
Written by a customer while visiting Samsung US
Customer Rating
5
Works fast and love new features
on March 19, 2025
Posted by: Am12335
Expertise:Intermediate
Bought it a few weeks ago and I love it and the watch band is a big step up
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on March 20, 2025
Posted by: SheaShoes
[This review was collected as part of a promotion.] Great watch smooth and sleek and fast and smooth and cool. Great battery life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A big watch for a big man!
on March 21, 2025
Posted by: DannyG
[This review was collected as part of a promotion.] It works much smoother than others I have had, and is really amazing to rock on my wrist! Its seamless actions across apps is what I want so I can do work way better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Looks nice but I’m not impressed
on March 22, 2025
Posted by: Cowboyman88
Expertise:Intermediate
The watch looks nice but I’m not impressed. Hope with time I change my mind
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, March 24, 2025
Good day Cowboyman88,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to contact Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Introducing the Galaxy Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003243/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to contact Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Introducing the Galaxy Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003243/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
5
Best watch I've ever owned
on March 22, 2025
Posted by: Djuice64
[This review was collected as part of a promotion.] This watch is by far the best I've ever owned. The seemless actions across apps make it a cut above all others, including previous galaxy watch models I've owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 24, 2025
Posted by: Carletti123
[This review was collected as part of a promotion.] Great for anyone that wants the keep up with fitness and over all health has all kind of features I really like how it monitors you sleep
Value
5
Written by a customer while visiting Samsung US