Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
2
Samsung Ultra Watch 47mm
on September 21, 2024
Posted by: Cheryl
from Massachusetts
You cannot buy another charger. If you loose the one that came with the watch, the watch is then useless
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, September 30, 2024
Thank you for getting in touch, Cheryl. We always appreciate hearing from our valued customers. We noticed that you contacted us regarding your Galaxy Watch Ultra. Crafted from titanium and sapphire glass, this durable device is designed to endure rugged terrain and water activities effortlessly. Paired with the 590mAh battery, the Watch Ultra will be a dependable companion, tracking your adventures for up to 100 hours. In case you misplace your Samsung Watch charger, you can find chargers available for purchase on our website. If you require any assistance with this or anything else, please don't hesitate to reach out to us at Samsung Support so that we can provide further help. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Beast of a watch.
on February 19, 2025
Posted by: BennyC
[This review was collected as part of a promotion.] Sick looking watch, super powerful,tough build, great battery life, bright display and just a great all around watch
Value
5
Written by a customer while visiting Samsung US
Posted by: JiggaJew
from Ks
Expertise:Expert
Verified Purchase:Yes
The watch is nice but the sleep tracking is very inaccurate. Can't do ECG if you don't have a Samsung phone which is ridiculous.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great size , battery not so great
on March 22, 2025
Posted by: IvanJS
[This review was collected as part of a promotion.] Even with a 2 days battery without using the charger, it feels like a little short for an "ultra" device. I won't deny it runs really smooth and it catches everyone sight around but I'd love to show off about the battery lasting
Even when there's more options with better battery performance, It feels great on every aspect and that's something anyone can't take away from it
Even when there's more options with better battery performance, It feels great on every aspect and that's something anyone can't take away from it
Value
3
Response from Samsung USBy R&R Team, March 24, 2025
Aloha IvanJS,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to improve the design and functionality of our product line. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for various reasons. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn about optimizing your battery life. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to improve the design and functionality of our product line. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for various reasons. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn about optimizing your battery life. Let us know if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Gbenga
from Avon, IN
Expertise:Intermediate
Verified Purchase:Yes
I love the watch. I wish it had more face features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Florida watch
on March 25, 2025
Posted by: Griz88
[This review was collected as part of a promotion.] It's a Kool watch. It works great and looks great with my tattoos lol.
Value
5
Written by a customer while visiting Samsung US
Posted by: ClkWrk
Expertise:Intermediate
Verified Purchase:Yes
Touch response and swipe is hit or miss. Like a lot of the features. Not as refined as I would have hoped.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, April 23, 2025
Hi ClkWrk,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
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Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your device, however, without having more details available and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and I like the color in size
on May 6, 2025
Posted by: Love to shop
Mother would like this make a great mother's Day present
Written by a customer while visiting Samsung US