Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7 out of 5
4.7
(4,360 Reviews)
Open Ratings Snapshot
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product. 
(
1,188 out of 1,298
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5 out of 5
5
Masterfull in design
on February 15, 2025
Posted by: Pkwybully
[This review was collected as part of a promotion.] This is what a watch supposed to be the size. The feel, the fit, the look down to the weight it's all crafted with purpose.
The features of this watch work seamlessly with all Samsung product.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Watch 7 Ultra
on July 26, 2024
Posted by: Andrew
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Great watch, very nice design, many more options over last year's model. Trade in program definitely worth it.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy if you have tattooed sleeves.
on August 4, 2024
Posted by: Lazz
from Miami, Fl
Expertise:Expert
Verified Purchase:Yes
Once again purchased a galaxy watch this will be the last purchased watch. If you have tattooed skin the watch is completely useless.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 5, 2024
It's great to hear from you and get your feedback, Lazz. Your feedback is key to us continuing to make improvements. We see that you are reaching out about our new Watch Ultra. With the new Watch Ultra, start your day strong with a score that calculates your physical readiness based on yesterday's sleep, heart rate, and steps. We'd like to gather more information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worthless Watch
on August 13, 2024
Posted by: noname
I just bought this useless watch. I cannot get ANY faces on it. I obviously cannot get any time settings on it. It is going to be very difficult to return it to get a refund. The only feature that works is the siren.
Response from Samsung USBy R&R Team, August 14, 2024
Thank you for giving us your honest feedback! We love to hear from our valued customers and gain their insights. We see that you are reaching out concerning your Watch Ultra. The Galaxy Watch Ultra also offers extensive health and wellness features to keep you feeling your best and includes a new Quick button for launching your favorite exercises. We would love to gather more information about what you are experiencing. Please reach out to us at Samsung Support so that we can work together to get you back to using the awesome features this watch offers. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wow! Modern Bold Style
on August 26, 2024
Posted by: Schrammbo
[This review was collected as part of a promotion.] Galaxy AI is a game changer. This watch is amazing.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good features
on March 29, 2025
Posted by: PacMan
[This review was collected as part of a promotion.] Great features and good standalone modes makes it quick and easy to see who's texting and the swipe feature to text back works great
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this watch , had them all . This ones the b
on April 6, 2025
Posted by: Stoven
[This review was collected as part of a promotion.] Everyday life , as a single parent when I'm at work I can easily check messages from my son without pulling out my phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 8, 2025
Hey Stoven,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers. We're jumping over the moon to hear how much you've been enjoying your new Galaxy Watch Ultra. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra

Samsung Support
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Warranty Info
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Facebook Messenger
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X Messages
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Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed by an utter failure by Samsung
on July 24, 2024
Posted by: Tee Shott
from Mt. Pleasant, MI
Expertise:Intermediate
I pre-ordered this a bit over a week ago. The marine band that I ordered did not come with the watch and the substitute trail band is not even close to acceptable. Since the band is integral to the use of the watch, I have no choice but to give it a one star.
As you can see in the pics* - the band catch digs into your arm. The position of this part is not adjustable so there is just no getting around this issue. Furthermore, it appears to only come in one size as it is labeled "S/M/L". My wrist is solidly medium and as tight as this stretchy band gets on my wrist, I can't imagine someone with a large wrist even trying to get it on.
The rules of engagement preclude me from mentioning certain things regarding this situation, but I will likely be returning this item and maybe purchase elsewhere.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 6, 2024
Thank you for reaching out to us, Tee. We appreciate you reaching out to share your feedback with us. We see that you reached out to voice your concerns about the Watch Ultra and the band size. The Watch Ultra has a range of band options for all terrains. We understand the importance of having a watch that fits perfectly. We encourage you to check out the link attached for instructions on how to determine the right band length for your wrist. Again, we appreciate you reaching out to share your feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00087245/
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Written by a customer while visiting Samsung US
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