Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Banditpd
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
A little pricey but well worth it. I traded in my old watch so that helped. I’m really glad I did, I really like the Ultra, so much I don’t want to take it off. Great product and so useful!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida and New York
Expertise:Intermediate
Verified Purchase:Yes
Absolutely great watch, I love it. The swimming feature is awesome. Large display, many features.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life and Health Features
on March 8, 2025
Posted by: Bibz32
[This review was collected as part of a promotion.] This is the best watch for Android available today. The Health features are second to none, with the exception of the SPO2. There does seem to be a discrepancy between the O2 saturation readings that result in the watch providing very low readings when compared to devices worn simultaneously. Otherwise, I find the sleep tracking and stress tracking very relevant to control and monitor my health.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimate Smartwatch!
on March 8, 2025
Posted by: RathodBapu
[This review was collected as part of a promotion.] The Samsung Galaxy Watch Ultra is an absolute powerhouse, redefining what a smartwatch can do! From its sleek and premium design to its cutting-edge health and fitness tracking, this watch exceeds expectations in every way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nice Looking but it really isn't great
on March 8, 2025
Posted by: Bluray
[This review was collected as part of a promotion.] So. I bought my watch ultra with my new phone. I am new to Android and come from a different os. The transition to the watch ultra has been a miss. The watch is pretty. First, it doesn't accurately record distance, or flights of stairs, or steps correctly. Second, if you go with the titanium gray like I did, I don't think it's actually a gray titanium. I think it's painted as mine has already scratched and silver shows through. Third, the band has issues with the part where the excess band goes in. It moves all over the place and I find myself adjusting it through the day. Fourth, Battery life is bad. It doesn’t last as long as it's competitors. Fifth, the watch keeps making me disconnect and reset my watch repeatedly. I'm on my 6th time of it making me do this.
In conclusion. If you want a pretty watch that is inaccurate, scratches easily, and makes you have to reset it over and over again, this watch is for you.
Value
2
Response from Samsung USBy R&R Team, March 11, 2025
Hi Bluray,
Thanks for taking the time to share your feedback with us regarding your experience with using the Samsung Galaxy Watch Ultra. We value your feedback as we hope to improve the functionality and design of our product line. Making the transition to a new device, let alone a new operating system can be a bit of a learning curve. Have no fear, we have a wealth of resources to help with the transition to make it as seamless as possible. Feel free to check out the resources linked below for your review. If your Galaxy Watch Ultra isn't recording distance correctly during workouts, please ensure that your device's location services are enabled on both your watch and your phone. Also, make sure the watch has a clear view of the sky for GPS signal. Be sure to check if your watch band is too loose or if the watch needs a software update. If the Galaxy Watch Ultra Peakform Band is not as comfortable as you would like, feel free to check out the Galaxy Watch Ultra Marine Band or the Galaxy Watch Ultra Trail Band. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. Without Power Saving mode, this device offers up to 60 hours of battery life. This is based on typical usage so results can vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For example, certain apps can increase battery consumption. Please feel free to review, "Reduced battery life on your Samsung smart watch" when you have the time to learn about how you can increase your watch battery life. There could be a number of reasons why your Bluetooth device may randomly disconnect from your Galaxy phone or tablet. It could be that the device has a low battery, was moved too far away from the Galaxy device, or the Bluetooth function was accidentally turned off. Please take a moment to review, "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions for us after reviewing the resources below or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Inaccurate flour count factors on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01111642/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Galaxy Watch Ultra Bands
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch+Ultra
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Thanks for taking the time to share your feedback with us regarding your experience with using the Samsung Galaxy Watch Ultra. We value your feedback as we hope to improve the functionality and design of our product line. Making the transition to a new device, let alone a new operating system can be a bit of a learning curve. Have no fear, we have a wealth of resources to help with the transition to make it as seamless as possible. Feel free to check out the resources linked below for your review. If your Galaxy Watch Ultra isn't recording distance correctly during workouts, please ensure that your device's location services are enabled on both your watch and your phone. Also, make sure the watch has a clear view of the sky for GPS signal. Be sure to check if your watch band is too loose or if the watch needs a software update. If the Galaxy Watch Ultra Peakform Band is not as comfortable as you would like, feel free to check out the Galaxy Watch Ultra Marine Band or the Galaxy Watch Ultra Trail Band. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. Without Power Saving mode, this device offers up to 60 hours of battery life. This is based on typical usage so results can vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For example, certain apps can increase battery consumption. Please feel free to review, "Reduced battery life on your Samsung smart watch" when you have the time to learn about how you can increase your watch battery life. There could be a number of reasons why your Bluetooth device may randomly disconnect from your Galaxy phone or tablet. It could be that the device has a low battery, was moved too far away from the Galaxy device, or the Bluetooth function was accidentally turned off. Please take a moment to review, "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions for us after reviewing the resources below or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
YouTube Tutorials
https://www.youtube.com/c/Samsung/playlists
Inaccurate flour count factors on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01111642/
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Galaxy Watch Ultra Bands
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch+Ultra
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Written by a customer while visiting Samsung US
Customer Rating
5
Love this watch
on March 9, 2025
Posted by: Thehouseofg
[This review was collected as part of a promotion.] Love the size and response, very easy set up and connect to the phone, cool features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra- More Than Time
on March 9, 2025
Posted by: Rotan02
[This review was collected as part of a promotion.] The Ultra Watch is more than a time piece. Connected to my S25 Ultra, fitness and health monitoring are seamless as the watch acts as the information and data collector as S25 Ultra interprets and displays the collected data. Fitness routines are automatically initiated via the watch as well as selected start/stop watch button selection.
The 47mm face displays large type and icons for viewable process selection. Face touch controls are managable via tactical adjustments. New watch band mechanical attachment systems are very secure for all activities and the water resistance frees you to focus on your activities rather than worrying about your Ulra Watch.
Applications partner with my S25 or stand alone on my watch, my choice. Sharing my S25 phone number, as programed by my carrier, gives me connectivity directly with my watch. Calls, texts, app alerts, are a wrist convenience away with my Ultra Watch.
The Ultra Watch is much more than a time piece!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Upgrade From Watch 6 Classic
on March 9, 2025
Posted by: Jaykay
[This review was collected as part of a promotion.] I thought I would miss the rotating bezel but the faster CPU and better battery make up for that. Hopefully it will come back in the next iteration.
Value
4
Written by a customer while visiting Samsung US