Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Packed with features and power
on June 28, 2025
Posted by: Prophetx15
[This review was collected as part of a promotion.] The Galaxy AI enabled Ultra watch has all the things a smart watch should. Speed, memory, functionality, visibility, audibility and sturdy construction. Also, power to get you through the whole day and then some. Highly recommend this for anyone looking for a powerful and functional smart watch.
Value
5
Written by a customer while visiting Samsung US
Posted by: Hassan
Verified Purchase:Yes
Slow It doesn't work fast. My 5 foot bro watch was a lot better. I wish I never traded it for that crappy watch and sounds like old speaker
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Hi there Hassan, Thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Feel free to take a look at, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you've described to be experiencing with your device. Let us know afterward if you would like any further assistance by contacting Samsung Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Customer Rating
2
Wait till the Ultra 2
on May 13, 2025
Posted by: Cm3a
Expertise:Expert
The watch overheats and shuts off, notification are slow to pop up sometimes appearing 4+ hours later. The material wristbands fray super easily. Also the watch randomly drains like 40% battery when on the charger. I am actually disappointed cuz I wanted to like it.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, May 14, 2025
Howdy Cm3a,
Thanks for taking the time out to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on maintaining your device within its perfect temperature threshold to avoid the possibility of overheating. Also take a look at, "Manage notifications on your Samsung smart watch" when you have the time to customize your notification preferences. The Peakform Band for Galaxy Watch Ultra is built to handle everyday activities with ease. It’s designed with a soft touch fabric and durable rubber material, allowing you to stay comfortable in any workout you choose, from cycling to jogging. The Marine Band is crafted to meet the performance standards of the new Galaxy Watch Ultra. Its titanium buckle is light and durable, and the wide ripple design is made for easy water drainage and quick sweat drying. The Trail Band for Galaxy Watch Ultra features a lightweight fabric and Triangle Latch and Hook that fit comfortably around your wrist. Suited for trail running and a wide range of workouts, the wide ripple design allows you to push through your activity with ease. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your battery life. If you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra Peakform Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-peakform-band-white-sand-et-sbl70mweguj/
Watch Ultra Marine Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-marine-band-dark-gray-et-snl70mbeguj/
Watch Ultra Trail Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-trail-band-dark-gray-et-svl70mbeguj/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on maintaining your device within its perfect temperature threshold to avoid the possibility of overheating. Also take a look at, "Manage notifications on your Samsung smart watch" when you have the time to customize your notification preferences. The Peakform Band for Galaxy Watch Ultra is built to handle everyday activities with ease. It’s designed with a soft touch fabric and durable rubber material, allowing you to stay comfortable in any workout you choose, from cycling to jogging. The Marine Band is crafted to meet the performance standards of the new Galaxy Watch Ultra. Its titanium buckle is light and durable, and the wide ripple design is made for easy water drainage and quick sweat drying. The Trail Band for Galaxy Watch Ultra features a lightweight fabric and Triangle Latch and Hook that fit comfortably around your wrist. Suited for trail running and a wide range of workouts, the wide ripple design allows you to push through your activity with ease. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your battery life. If you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra Peakform Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-peakform-band-white-sand-et-sbl70mweguj/
Watch Ultra Marine Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-marine-band-dark-gray-et-snl70mbeguj/
Watch Ultra Trail Band
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/galaxy-watch-ultra-trail-band-dark-gray-et-svl70mbeguj/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
1
Beware Fake Bezel
on July 25, 2024
Posted by: BezelsOrBust
I was excited from the photos - a new model with a lot of great features including a rotating bezel
I should have looked closer at reviews because that bezel is just for show
Response from Samsung USBy R&R Team, July 26, 2024
Thank you for contacting us. We appreciate your feedback. We see that you're inquiring about the Galaxy Watch Ultra. Let's go through some troubleshooting steps together. Firstly, we need to ensure that your battery is functioning well. If your watch is paired with a Samsung phone, you can use Samsung Members to run a diagnostic on your watch battery. This will confirm if the battery is in good condition. We also advise keeping your apps and the watch itself updated. Sometimes, apps may have a bug that causes excessive battery usage. To ensure the best performance, make sure all your apps are up to date. You can find additional troubleshooting steps in the link provided below. If this persists, please contact us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Bad battery and bluetooth
on July 29, 2024
Posted by: Tlandru
[This review was collected as part of a promotion.] Battery drains extremely fast when using it for work outs. Even faster when you playing music from downloaded songs. In addition my jabra 75t headphones connect perfectly to my Samsung 22ultra. However it has a terri le connection such that I can't even listen to music from my watch. Lastly, one time running in the hot sun, the watch over heated and kept going into airplane mode automatically. For the price, I shouldn't have these issues
Value
2
Response from Samsung USBy R&R Team, September 9, 2024
Thanks for reaching out to us, Tlandru. We greatly appreciate you for reaching out to share your feedback on the Galaxy Watch Ultra. In response to your concerns about the shortened battery life, we suggest ensuring that your Galaxy Watch Ultra is running the latest software version available. Software updates often include improvements to optimize battery performance, so keeping your device up to date may help resolve the issue. From Settings, tap Software Update to check for available software updates. Additionally, regarding the Bluetooth connection, we recommend verifying that your mobile device has the latest version of the Galaxy Wearable app installed. Keeping the app updated ensures that you have access to the latest features and enhancements, which can contribute to a more stable and reliable Bluetooth connection between your Galaxy Watch Ultra and your mobile device. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide in the link attached to help keep your devices at their normal operating temperature. If any of this persists, please do not hesitate to reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Julian
from New york
Expertise:Expert
Verified Purchase:Yes
Beautiful design durability is top notch brightness is very good outside
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Had them all, this is my fav.
on March 30, 2025
Posted by: Rmar1234
[This review was collected as part of a promotion.] I've had almost everyday model of samsung watch and this is absolutely my fav....lots of great options s and functions to make it your own. seamless actions across apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Greatest ultra watch to date
on June 10, 2025
Posted by: MJava77
[This review was collected as part of a promotion.] I love my ultra watch in many ways, the design, display, being able to open and start my car, doing workouts, so many applications. The night display (in red) is really cool with the realistic compass and watch face. Being able to use as a stand alone phone is a big plus. There's just one thing that I don't like much and that's the battery life, which is only about 3 days of light use. So, I often take my Amazfit watch along with me as it can last for 2 weeks or more on a single charge. A lot less functionality and features but long lasting battery is often more important for me.
Value
4
Written by a customer while visiting Samsung US