Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
That's really amazing watch, I loved the best of the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 8, 2025
Greetings Ariel,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. We're thrilled to hear how much you've fallen in love with your amazing Galaxy Watch Ultra. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. We're thrilled to hear how much you've fallen in love with your amazing Galaxy Watch Ultra. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
The watch has great features. One of them is NOT battery life
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, May 12, 2025
Hello Gene,
Thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, many be impacting the life of your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't waste your money
on June 3, 2025
Posted by: Robb
I have had my Galaxy watch Ultra for about 8 months it's not worth the money! Will not track my sleep even close to accurate if at all. will not track my pulse rate, battery does not last.. wish I would not have traded in my old watch did not have these issues with my old one.
Response from Samsung USBy R&R Team, June 3, 2025
Hey Robb,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Keeping track of the amount of sleep you get each night is easy when you use the AI sleep analysis features on the Galaxy Watch7 and Galaxy Watch Ultra. Simply wear your watch when it’s time to turn in for the night and allow it to monitor and calculate your sleep data, such as your blood oxygen and skin temperature. Your watch can also detect possible signs of sleep-related breathing disorders, such as sleep apnea. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Various factors may be impacting your Galaxy Watch Ultra battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch Ultra can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Feel free to check out the resources shared below to help resolve what you've described to be experiencing. If you would like any further assistance afterward, feel free to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Monitor your heart rate on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003311/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Keeping track of the amount of sleep you get each night is easy when you use the AI sleep analysis features on the Galaxy Watch7 and Galaxy Watch Ultra. Simply wear your watch when it’s time to turn in for the night and allow it to monitor and calculate your sleep data, such as your blood oxygen and skin temperature. Your watch can also detect possible signs of sleep-related breathing disorders, such as sleep apnea. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 60 hours of battery life without Power Saving mode and up to 48 hours in Exercise power saving mode. These averages are based on typical usage so results may vary. Various factors may be impacting your Galaxy Watch Ultra battery, causing it to drain quickly. A few examples include background app activity, always-on display, Bluetooth, and Wi-Fi usage. The Galaxy Watch Ultra can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than optimal battery life, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Feel free to check out the resources shared below to help resolve what you've described to be experiencing. If you would like any further assistance afterward, feel free to contact Samsung Support at your leisure. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Monitor your heart rate on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003311/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Ultimate Ultra
on June 10, 2025
Posted by: Galaxijay
[This review was collected as part of a promotion.] The Galaxy Watch Ultra is a true beast of a smartwatch, especially if you're deep in the Samsung ecosystem. The titanium build and sapphire crystal glass feel incredibly premium and rugged – it can definitely take a beating. The display is bright and beautiful, making it easy to read even in direct sunlight.
Performance is buttery smooth thanks to the new processor, and Wear OS, with Samsung's One UI, offers a rich smartwatch experience. Health tracking is comprehensive, from advanced heart rate monitoring to sleep analysis, though the sleep apnea detection is a unique, useful addition. The new Quick Button is a game-changer for workout enthusiasts, letting you jump right into activities.
My main gripe is battery life. While it's better than previous Galaxy Watches, expecting more than 2-3 days of realistic use (especially with AOD and GPS) might be a stretch. It's not ideal for multi-day wilderness trips without a charger. Also, its sheer size might be a turn-off for smaller wrists, and the "squircle" design is definitely subjective.
Overall, if you want a robust, feature-packed Wear OS smartwatch that pairs perfectly with your Samsung phone and you don't mind the size or charging every couple of days, the Watch Ultra is a fantastic choice.
Performance is buttery smooth thanks to the new processor, and Wear OS, with Samsung's One UI, offers a rich smartwatch experience. Health tracking is comprehensive, from advanced heart rate monitoring to sleep analysis, though the sleep apnea detection is a unique, useful addition. The new Quick Button is a game-changer for workout enthusiasts, letting you jump right into activities.
My main gripe is battery life. While it's better than previous Galaxy Watches, expecting more than 2-3 days of realistic use (especially with AOD and GPS) might be a stretch. It's not ideal for multi-day wilderness trips without a charger. Also, its sheer size might be a turn-off for smaller wrists, and the "squircle" design is definitely subjective.
Overall, if you want a robust, feature-packed Wear OS smartwatch that pairs perfectly with your Samsung phone and you don't mind the size or charging every couple of days, the Watch Ultra is a fantastic choice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet watch
on June 11, 2025
Posted by: Kings25
[This review was collected as part of a promotion.] Galaxy AI is fun. Cool color. Love the fact that it tells time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This ultra Watch is great, I like the features!
on June 18, 2025
Posted by: Ivonne
[This review was collected as part of a promotion.] I love this Ultra watch features! Very fancy and stylish
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Aloha Ivonne,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. It's wonderful to hear that you've been enjoying the awesome features offered by your Galaxy Watch Ultra. We'd love to hear more, if you would like to share additional feedback with us regarding your purchase. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. It's wonderful to hear that you've been enjoying the awesome features offered by your Galaxy Watch Ultra. We'd love to hear more, if you would like to share additional feedback with us regarding your purchase. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
3
Amazing watch
on June 22, 2025
Posted by: SupermanSaldana
[This review was collected as part of a promotion.] I came from the a galaxy watch 4 classic. At first I was hesitant about the new form factor, but honestly it actually a lot more comfortable. Keeps track of all the same metrics and continues all the same great functionality when paired when a samsung phone. I could only give it 4 stars because although it handled scratches well it had a 2 foot fall from my lap onto the floor cracking the screen. Unfortunately even though I had the premium samsung membership I didn't get the free 2 years of samsung care+ so I'll have to ride this one out for a while before saving up again for another one. I would have expected it to be able to handle a 2 foot fall so im definitely disappointed.
Value
3
Response from Samsung USBy R&R Team, June 24, 2025
Howdy SupermanSaldana,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra has been designed with durability in mind. It features a titanium case, sapphire crystal glass, and a 10ATM water resistance rating which makes it a wonderful outdoor companion. It also boasts an IP68 rating for dust and water resistance. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The Galaxy Watch Ultra has been designed with durability in mind. It features a titanium case, sapphire crystal glass, and a 10ATM water resistance rating which makes it a wonderful outdoor companion. It also boasts an IP68 rating for dust and water resistance. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
This thing ROCKS
on June 28, 2025
Posted by: ChefTru
[This review was collected as part of a promotion.] I didn't think I needed a watch until I had one. It is so easy to check msg without digging into my pocket and as a chef that's major. I especially love the Galaxy AI because it can send msg for me without ever having to touch it. If you work with your hands, this will redefine your life!
Value
5
Written by a customer while visiting Samsung US