Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Muleman1234567890
from Southeastern Ohio
Expertise:Intermediate
Verified Purchase:Yes
Not worth the price. Not that much difference. Very disappointed
Features
1
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, September 26, 2024
Thanks for reaching out to us! We love getting feedback from our valued customers. We see that you reached out regarding the Galaxy Watch Ultra. The Galaxy Watch Ultra offers numerous enhanced features and performance improvements, making it a significant upgrade from previous Galaxy Watches. The Galaxy Watch Ultra is designed for toughness, featuring a titanium case and a sapphire crystal display for increased durability and resistance to harsh conditions compared to previous models. This is especially beneficial for those with active lifestyles or in need of a more rugged device. Challenge yourself to perform at your peak on your next run or bike ride using tracking with Galaxy AI. It lets you compare your current performance to your last one. Whether you’re prepping for a marathon or a cross-country bike ride, the motivation you need to power through is right on your wrist with Galaxy Watch Ultra. We appreciate you once again for expressing your feedback with us. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
False advertising.
on October 10, 2024
Posted by: Memo
Design is nice and the watch isn't bulky comparing to my watch 5 , I just dislike the fact that samsung advertised a feature that won't be available in many countries, there are many users like me who can't find sleep apnea feature because it's banned by samsung for some reason, battery life is okay.
Response from Samsung USBy R&R Team, October 12, 2024
Thanks for reaching out to share your thoughts on the Galaxy Watch Ultra with us. Memo! Your Galaxy Watch7 or Watch Ultra can detect if you experience possible signs of sleep apnea. To use this feature, you’ll need the Samsung Health Monitor companion app. Navigate to and open the Samsung Health Monitor app on your connected phone, and tap the Sleep apnea tab at the bottom of the screen. If you don't see the app on your phone, launch it on your watch first. Tap the switch next to the Sleep apnea feature to enable it. Follow the prompts and tap Continue and Next to proceed. Tap Turn on. Review the information about wearing your watch while sleeping, and then tap OK. You will need to wear your watch while sleeping for at least two consecutive nights in order for your sleep apnea data to be recorded and tracked. You can learn more about the sleep apnea feature by selecting the options below Understanding the sleep apnea feature. Tap Instructions for use to view a tutorial. After wearing your watch while you’ve been sleeping, navigate to and open the Samsung Health Monitor app again. Make sure you’re on the Sleep apnea tab, and then view your results at the top of the screen. You can tap View history to check your recorded sleep history as well. For any additional assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003276/
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Written by a customer while visiting Samsung US
Posted by: AElk
Verified Purchase:Yes
Issues with battery life, I don't really like the new band. Also the square shape is really ugly.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 25, 2024
Hey Aelk! Thanks for reaching out to share your candid review about the Galaxy Watch Ultra. Galaxy AI features on the Galaxy Watch7 and Galaxy Watch Ultra include improved sleep tracking options and workout routines. You can try out marathon workouts like triathlons, receive detailed analyses of your current health and wellness with energy scores, and keep an eye on your sleep patterns. If you are experiencing a shortened battery life it's important to make sure that your watch is up to date with the latest software update available. Also, if your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance. Be sure to check out the link provided for additional options to help increase your watch's battery life. As far as the bands, we do offer a plethora of bands that may fit your style and comfort. We really appreciate your valuable feedback. If you have any further concerns or questions, please be sure to let us know at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from India
Expertise:Intermediate
Verified Purchase:Yes
A Great All-Around Smartwatch
I've been using the Samsung Galaxy Watch Ultra for a while now, and it's truly impressive. Here are a few standout features:
Battery Life: One of the best things about this watch is its battery life. Unlike many smartwatches that need to be charged daily, the Galaxy Watch Ultra easily lasts several days on a single charge. It's incredibly convenient, especially if you're always on the go and don't want to be tied to a charger.
Brilliant Display: The display is bright and crisp, even in direct sunlight. Whether I'm checking notifications, reading messages, or tracking my exercise, everything looks clear and sharp. The touchscreen is also very responsive, making it easy to navigate through apps and settings.
Accurate Exercise and Heart Rate Tracking: When it comes to fitness, this watch is a fantastic companion. It accurately tracks my workouts, whether I'm running, walking, or cycling. The heart rate monitor is reliable, giving real-time updates during exercise. It's nice to know I can trust the data when I'm trying to stay healthy.
Overall, the Samsung Galaxy Watch Ultra is a solid choice if you want a stylish smartwatch with excellent battery life, a stunning display, and dependable fitness tracking. Highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris lee
from Ct
Expertise:Expert
Verified Purchase:Yes
Everything is great except for the fact I can't make a call with it next to my phone. Why do I pay for a service for the watch and it's not even stand alone? It's bologna for all this money
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 17, 2024
Thank you for taking the time to leave your review of the Galaxy Watch Ultra, Chris. The Galaxy Watch Ultra makes it easy to stay connected, featuring Suggested Replies powered by Galaxy AI. This feature provides quick text reply suggestions based on the context of your conversations. Additionally, the watch boasts an impressive battery life, allowing you to go for hours on a single charge, even during your longest workouts. The Galaxy Watch Ultra has the longest-lasting battery of any watch we've made. Depending on your Galaxy watch model, you can make and answer calls right from your wrist! You just need to make sure the watch is connected to your phone through Bluetooth or through a mobile network. With an LTE watch model, you can even handle calls remotely. Check out the link attached for instructions on how to make calls without your phone. If you require any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002847/#:~:text=The%20Galaxy%20Fit%20and%20Fit2,center%20icon%20on%20the%20watch.
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Written by a customer while visiting Samsung US
Customer Rating
1
NO SECURITY UPDATES!!!!!
on December 3, 2024
Posted by: Andrew
from Lock Haven't, PA
Expertise:Expert
Samsung promises quarterly security updates. This is now December 2024 but they have not released a Security update since the watch has launched. It is still on the June 1st 2024 security patch and say the watch software is "Up to Date" The device was released in July 2024 with a June security patch. Why has Samsung dropped the ball on updates?
WHAT HAPPENED TO THE PROMISE OF QUARTERLY UPDATES?????? You charge a premium price and do NOT offer premium support!!!!!
WHAT HAPPENED TO THE PROMISE OF QUARTERLY UPDATES?????? You charge a premium price and do NOT offer premium support!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, December 4, 2024
We appreciate you taking the time to share your feedback on the Galaxy Watch Ultra with us, Andrew. Your feedback is crucial as we continue to strive for improvements all around. The Galaxy Watch7 and Galaxy Watch Ultra provide unique exercise features that work with the Samsung Health app. You can use your watch for standard workouts like running and biking, as well as explore new marathon workouts or challenge your previous results. We noted your concerns about receiving quarterly updates. We are working hard to provide constant improvements to all Samsung devices. We ask that you continue to check for updates on your watch. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mike
Expertise:Intermediate
Verified Purchase:Yes
No matter what I do in my settings or any type of configuration I cannot get it to record my sleep correctly
Response from Samsung USBy R&R Team, January 17, 2025
Hey Mike,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while remaining committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can automatically track your sleep patterns on your Galaxy Watch Ultra by following these steps - 1. From Samsung Health, tap Sleep. 2. Swipe up to review your sleep data. For your convenience, I have included a link to your device manual to reflect on when you have the time. Also check out, "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you may be experiencing with your feature. We would be more than happy to assist you with whatever you may be experiencing with your sleep feature on your Galaxy Watch Ultra, however, we need more details than we currently have available regarding what may be occurring before we can do so. Please do not hesitate to contact Samsung Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10003276/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while remaining committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can automatically track your sleep patterns on your Galaxy Watch Ultra by following these steps - 1. From Samsung Health, tap Sleep. 2. Swipe up to review your sleep data. For your convenience, I have included a link to your device manual to reflect on when you have the time. Also check out, "Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra" to help resolve what you may be experiencing with your feature. We would be more than happy to assist you with whatever you may be experiencing with your sleep feature on your Galaxy Watch Ultra, however, we need more details than we currently have available regarding what may be occurring before we can do so. Please do not hesitate to contact Samsung Support at your leisure if you would like further assistance with troubleshooting your device. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't work as a golf watch
on February 14, 2025
Posted by: Bigred
from Washington
Expertise:Intermediate
It has a lot of features but they got rid of the "show last app" 1 hour timer away from the 6. As well as the screen timeout is set to 1 minutes and goes off instantly. It won't charge wireless from my s22 ultra. If you're wanting to be able to use this as a golf watch like I got it for. I highly recommend going with a different brand this will not do it. I looked online and I see a ton of complaints over the same thing.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Howdy Bigred,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. The Galaxy Watch Ultra does offer "Show last app!" You can set the length of time the watch displays the last app used when you turn the screen on. Here's how: From Settings, tap Display > Show last app, and select a timeout value. You can also set the length of time the watch waits before turning off the display’s backlight. That's your screen timeout. Here's how you'd set that up: From Settings, tap Display > Screen timeout, and select a timeout value. To charge your Galaxy Watch Ultra: 1. Connect the wireless charger to a charging port. 2. Place the watch onto the wireless charger, aligning the center of your watch with the center of the wireless charger. 3. After fully charging, disconnect the watch from the wireless charger. Several golf apps look to be compatible with the Watch Ultra. Feel free to check those out through the Google Play Store. For your convenience, I have included a few resources linked below for your review. If you have any questions for us after reviewing them or if you would like any further assistance, please feel free to contact Samsung Support at your leisure.
Thank you for being a valued Samsung customer.
- Debra
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Device Manual
https://www.samsung.com/us/support/downloads/
"Manage apps on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS00061436/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. The Galaxy Watch Ultra does offer "Show last app!" You can set the length of time the watch displays the last app used when you turn the screen on. Here's how: From Settings, tap Display > Show last app, and select a timeout value. You can also set the length of time the watch waits before turning off the display’s backlight. That's your screen timeout. Here's how you'd set that up: From Settings, tap Display > Screen timeout, and select a timeout value. To charge your Galaxy Watch Ultra: 1. Connect the wireless charger to a charging port. 2. Place the watch onto the wireless charger, aligning the center of your watch with the center of the wireless charger. 3. After fully charging, disconnect the watch from the wireless charger. Several golf apps look to be compatible with the Watch Ultra. Feel free to check those out through the Google Play Store. For your convenience, I have included a few resources linked below for your review. If you have any questions for us after reviewing them or if you would like any further assistance, please feel free to contact Samsung Support at your leisure.
Thank you for being a valued Samsung customer.
- Debra
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Device Manual
https://www.samsung.com/us/support/downloads/
"Manage apps on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS00061436/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US