Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
2
Sleep tracking on the Ultra is hit or miss.
on February 20, 2025
Posted by: DanM
from AZ
Expertise:Intermediate
Verified Purchase:Yes
I traded-in my galaxy6 for the Ultra. The sleep tracking drops data every night. This never happened with my 6. Also it takes probably twice as long to charge. In retrospect, I wish I had kept the Galaxy6.
Performance
2
Response from Samsung USBy R&R Team, February 24, 2025
Hey DanM,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung Galaxy Watch Ultra isn't tracking your sleep properly, it could be due to a loose fit, incorrect settings in the Samsung Health app, needing a restart, or issues with movement during sleep. Please ensure that your watch is worn snugly on your wrist, check your sleep tracking settings are enabled, and restart both your watch and phone. Feel free to check out, "Samsung Health has incorrect or missing sleep data" to help resolve what you have described to be experiencing with your device. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please feel free to take a moment to also review, "Reduced battery life on your Samsung smart watch" to learn what impacts your battery life. Let us know if you have any questions for us afterward by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Samsung Health has incorrect or missing sleep data"
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Rafael Arias
Verified Purchase:Yes
nothing new. all a disappointment. heartbeat frequently makes errors in measurement. WhatsApp messages arrive late. Nothing new worth the price. I don't recommend it.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Rafael,
Thank you for taking the opportunity to share your experience with using your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to have a device that is not quite performing as you intended it to. You can measure and track your heart rate when you are seated and relaxed or the Galaxy Watch Ultra can be configured to automatically measure and track your heart rate. Please take a moment to check out, "Monitor your heart rate on your Samsung smart watch" to learn more about utilizing this feature. Also, check out "Manage notifications on your Samsung smart watch" to help customize your preferences so that you see the reminders and/or messages that you want to. If you would like any further assistance after reviewing the resources shared, please do not hesitate to contact Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Monitor your heart rate on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003311/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thank you for taking the opportunity to share your experience with using your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to have a device that is not quite performing as you intended it to. You can measure and track your heart rate when you are seated and relaxed or the Galaxy Watch Ultra can be configured to automatically measure and track your heart rate. Please take a moment to check out, "Monitor your heart rate on your Samsung smart watch" to learn more about utilizing this feature. Also, check out "Manage notifications on your Samsung smart watch" to help customize your preferences so that you see the reminders and/or messages that you want to. If you would like any further assistance after reviewing the resources shared, please do not hesitate to contact Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Monitor your heart rate on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10003311/
"Manage notifications on your Samsung smart watch"
https://www.samsung.com/us/support/answer/ANS10002855/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
4
I think you were hanging is missing the solar char
on February 25, 2025
Posted by: silverwolf335
[This review was collected as part of a promotion.] I've got the s24 ultra the tab S9 Ultra and the watch Ultra and the buds are should be addressed the only thing I think they're missing is the solar charging on the watch and an eraser on the back end of the status any of the stylist
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of great features
on February 25, 2025
Posted by: Advidgamer
[This review was collected as part of a promotion.] Using apps on the Galaxy Ultra watch is seemless. I use many of features that the watch provides. Between Using bitmoji for my watch face, the use of samsung/google pay , and the health app to monitor sleeping patterns. These are just a few features the watch provides.
If Using the Galaxy ecosystem devices, this watch complements the use of both the Galaxy phone and tablet.
Value
5
Written by a customer while visiting Samsung US
Posted by: DJK NJ
from Rutherford, NJ
Expertise:Intermediate
Verified Purchase:Yes
I like this watch a lot. Some of the biometrics seem more accurate than on the Watch Pro 5. I wish I had ordered the Titanium Silver instead of the Titanium Gray because I'm not crazy about the orange markers around the face.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on March 7, 2025
Posted by: BODofNYC
[This review was collected as part of a promotion.] From the moment I turned it on, I was captivated by the watch's gorgeous screen. It's bright, clear, and makes everything look amazing. This has seamlessly integrated into my daily routine and has earned its spot as my go-to watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy watch ultra
on March 8, 2025
Posted by: Don123161
[This review was collected as part of a promotion.] I have owned several Samsung watches over the years. This watch is, by far, the best one yet. From the new way the band attaches to the accuracy of the heath features. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from Watch Pro
on March 9, 2025
Posted by: ShortBus
[This review was collected as part of a promotion.] Love thebbattery life, premium materials and looks great.
Value
5
Written by a customer while visiting Samsung US