Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Awesome for tracking my health
on April 6, 2025
Posted by: QFlo493
[This review was collected as part of a promotion.] I have medical reasons to have the need for the watch ultra and I was surprised how accurate a lot of the measurements are. Now I don't say use this to replace a doctors equipment but while wearing it almost always is exactly what the doctor has reading on their monitors! Worth the buy if you need to track heart rate and stress on the body.
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Aloha QFlo493,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. We're happy to hear that your Galaxy Watch Ultra has been dependable when it comes to tracking your data. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. We'd love to hear more! Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
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Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. We're happy to hear that your Galaxy Watch Ultra has been dependable when it comes to tracking your data. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. We'd love to hear more! Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
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Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
ULTRA FUNCTIONALITY
on August 21, 2025
Posted by: Uraniumfever
[This review was collected as part of a promotion.] I love the watch ultra. It has broken my dependency from my phone. I know it's pretty much the same thing but just having the basic call and text function is kind of refreshing. Plus Galaxy AI does great with translating in real time!
Value
5
Written by a customer while visiting Samsung US
Posted by: Surfdocsteve
from California
Expertise:Expert
Verified Purchase:Yes
I upgraded from the Pro 5 watch. This watch is much heavier but the increased watch face size and added functions are worth it. I like the style of the watch as well. The added middle button seems like not much but I'm using it all the time for the water lock function, which is great. Battery time seems about the same. If you want a bigger face and don't mind the increased weight then upgrade but if not stick with the Pro 5.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great jump from watch 5 pro
on July 28, 2024
Posted by: Russarkie
[This review was collected as part of a promotion.] I have been using the watch 5 pro since it came out couple years ago, this Ultra watch is really special. The size isn't that much bigger on my wrist, the band will take time to break in. The watch works amazing with the extra button doing it's thing, I like all the faces I can change on it. I'm not sure what AI has going on with the watch, I don't notice it really. Big improvement from the watch 5 pro.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Watch Ultra- good but no wireless charging-bummer!
on July 21, 2024
Posted by: KJC08
Love this design and most features. Samsung has compromised on its wireless charging for the watch ultra. Does not make any sense. The previous version of charging cradles work but not the existing Samsung wireless charging devices. Samsung, please fix it!! This is after all your top of the line wearable product.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Would be good to be able to change the green color as default from most watch tiles. Multi workout feature should include walking option as well.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, July 24, 2024
Thank you for providing us with your candid feedback! We see that you are reaching out about the Watch Ultra and its wireless charging capability. All feedback is welcome as we strive to improve our products and services. If you have any further concerns or questions please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this one, wait till next year
on July 28, 2024
Posted by: The galaxy ruler
Just your average gears six with a little button.Added
Response from Samsung USBy R&R Team, September 8, 2024
We value your feedback and appreciate the time you took to contact us. Your input is extremely important as we strive to make continual improvements. We noticed that you reached out to share your thoughts on the new Watch Ultra. The Galaxy Watch Ultra and Watch7 are equipped with advanced sleep-tracking capabilities that empower you to take control of your sleep health by offering valuable insights and actionable recommendations based on your sleep patterns and preferences. By analyzing your movements and heart rate variations, the watches can provide detailed insights into the duration and quality of each sleep stage. This means you can gain a better understanding of how long you spend in each stage of sleep, and make informed decisions to improve your sleep patterns and overall well-being. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Noel Devaneyan
from Lynnwood WA
Expertise:Expert
Verified Purchase:Yes
Not even able to pair it yet and struck with Play store update prompt still now.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 26, 2024
Thank you for getting in touch, Noel. We really appreciate your honest feedback, as it helps us to improve. We can see that you are inquiring about the Galaxy Watch Ultra. This watch is designed to withstand tough workouts and harsh environments, from frozen mountain peaks to dusty deserts. We will be attaching a link that should help you with pairing your watch Ultra. We would like to gather more information about what you're experiencing with the Play Store. Please reach out to us at Samsung support so that we can further assist you. We look forward to hearing from you.
https://www.samsung.com/us/support/answer/ANS00078020/ (pair your watch)
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smsng.us/X-Messages
smsng.us/Samsung-Community
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https://www.samsung.com/us/support/answer/ANS00078020/ (pair your watch)
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Written by a customer while visiting Samsung US
Customer Rating
1
Knock off will work better than this watch.
on March 12, 2025
Posted by: Disgusted
from Texas
I've had to reset it multiple times because it will all of a sudden not pair with my galaxy phone. Yall have known about this issue for years apparently. Never thought to fix it? No? Not even once? Gross. I hate it and honestly my knock off didn't disconnect once.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 13, 2025
Hey there Disgusted,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We can certainly understand how frustrating your experience has been so far with your devices not staying connected. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. Please make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. For your convenience, I have included a resource to help resolve what you have described to be experiencing with connectivity. Please feel free to check it out when you can and reach back out to Samsung Support if you would like any further assistance. We're here to help! Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. We can certainly understand how frustrating your experience has been so far with your devices not staying connected. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. Please make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. For your convenience, I have included a resource to help resolve what you have described to be experiencing with connectivity. Please feel free to check it out when you can and reach back out to Samsung Support if you would like any further assistance. We're here to help! Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Written by a customer while visiting Samsung US