Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
4
I love my galaxy watch 7 Ultra
on July 28, 2024
Posted by: Megistic
[This review was collected as part of a promotion.] I traded in another brand for my Galaxy watch 7 ultra after using that other brand for several years. I love the Galaxy AI, ECG and Sleep Apnea. I love the fact that I can listen to music and have other apps. I wish galaxy watch will get their own community where we can add new friends that are not in our contacts, show leaderboard in the friend group for a little friendly competition, partake in other competitions to earn badges and trophies with friends.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Nice try try again
on August 29, 2024
Posted by: SICKONE666
from California
Expertise:Expert
It looks really ugly screen should be bigger without the excess sides I like the galaxy gear style they should make one with a 50mm or a 55mm one with a front facing camera
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, August 29, 2024
Thanks for taking the time to reach out to us! We value your honest feedback, as it helps us make continual improvements. We noticed that you contacted us to share your thoughts on the Watch Ultra. The Galaxy AI features on the Galaxy Watch7 and Galaxy Watch Ultra offer enhanced sleep tracking options and workout routines. You can experience marathon workouts like triathlons, receive detailed analyses of your current health and wellness with energy scores, and monitor your sleep patterns. The Watch Ultra is designed to withstand tough workouts and various conditions. Whether you're biking, running, or climbing, your watch is built to be durable. If you have any further concerns or questions, don't hesitate to contact Samsung Support. - Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
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smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Joey E
from Florida
Verified Purchase:Yes
I returned it, it was too big for my wrist. I wish samsung made smaller size for it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Howdy Joey,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. If the 47mm Galaxy Watch Ultra is too large for your liking, take a look at the Galaxy Watch7. This device is offered in two sizes, 40mm and 44mm. You will have a 425mAh/300mAh battery, depending on what size you choose compared to the 590mAh battery that is offered with the Galaxy Watch Ultra. Also, the water and dust resistance are slightly different between the Watch Ultra and the Watch7. The Watch7 offers a 5 ATM+IP68, MIL-STD-810H rating while the Watch Ultra offers a 10 ATM+IP68, MIL-STD-810H rating. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/watches/galaxy-watch7/#compare
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. If the 47mm Galaxy Watch Ultra is too large for your liking, take a look at the Galaxy Watch7. This device is offered in two sizes, 40mm and 44mm. You will have a 425mAh/300mAh battery, depending on what size you choose compared to the 590mAh battery that is offered with the Galaxy Watch Ultra. Also, the water and dust resistance are slightly different between the Watch Ultra and the Watch7. The Watch7 offers a 5 ATM+IP68, MIL-STD-810H rating while the Watch Ultra offers a 10 ATM+IP68, MIL-STD-810H rating. If you would like to share any other feedback with us or if you would like any further assistance, feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/watches/galaxy-watch7/#compare
Written by a customer while visiting Samsung US
Posted by: SteveS4219
from Buffalo, NY
Expertise:Expert
Verified Purchase:Yes
Horrible, not intuitive. Steer clear of this watch you could get in a gumball machine.
Response from Samsung USBy R&R Team, January 10, 2025
Good day SteveS4219,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy Watch Ultra but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Constant issues during setup, terrible battery lif
on February 24, 2025
Posted by: Komsan
from Jacksonville, FL
Expertise:Intermediate
Verified Purchase:Yes
Constant issues during setup, battery doesn't last a day on full charge with minimal usage. While using power saver mode. Pointless item ita dead 95% of the time I wear it since the battery doesn't even last a day on standby
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, February 25, 2025
Hello Komsan,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have included a few resources that you may find beneficial in resolving what you may be experiencing with your device. Please feel free to review them and reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. For your convenience, I have included a few resources that you may find beneficial in resolving what you may be experiencing with your device. Please feel free to review them and reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung smart watch will not connect to a phone"
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Just right
on March 14, 2025
Posted by: Prime2Nemesis
[This review was collected as part of a promotion.] This watch was very much needed for me. Screen size is optimal for my larger fingers. Seamless app switching. Audio is nice and clear when making calls and listening to music.
Value
5
Written by a customer while visiting Samsung US
Posted by: jimbob
from west coast
Expertise:Intermediate
Verified Purchase:Yes
The watch and its functionality are top notch. I like the looks, the watch faces available and the integration with apps on my Samsung Cell. The only thing that keeps this from being a 5 star rating is the heart rate monitoring. I track it with others. At the beginning of exercise it always reads high. At about 10 minutes into exercise it finally finds the right rate and then is correct all the rest of the time. The heart rate measurements are very sensitive to position on your wrist.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
It isnt ready for primetime
on March 29, 2025
Posted by: Annoyed
I have has this watch for almost 2 months. I want to love it but I just can't. I have had to reset the watch six times now because it keeps losing its connection so that's a complete reset of the watch every time that happens. Also randomly all of the settings get reset and you have to reset up the watch independent of the overall reset. As an example I have the setting on that turns the screen on when you raise your wrist that setting turns off randomly on its own. If they could fix the lost connection problem and the settings randomly changing on their own it would be great
Response from Samsung USBy R&R Team, April 1, 2025
Greetings Annoyed,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Error Report
https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is resetting itself automatically, please first try rebooting both the watch and your phone, then updating software, and checking for issues with the Bluetooth connection or third-party apps. You can also try wiping the watch's cache. If your device resets again after following these steps, please be sure to send an error report to our engineers so we can look further into it. If you have any questions or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Error Report
https://www.samsung.com/uk/support/mobile-devices/how-do-i-send-an-error-report/
Software Update
https://www.samsung.com/us/support/answer/ANS00077582/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Written by a customer while visiting Samsung US