Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7 out of 5
4.7
(4,360 Reviews)
Open Ratings Snapshot
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product. 
(
1,188 out of 1,298
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
4 out of 5
4
Nice watch lacking a charger to be complete.
on May 6, 2025
Posted by: Ultra User
from CA
Expertise:Intermediate
Verified Purchase:Yes
Watch is well built and finished, has nice features. Watch did not come with a charging adaptor, which is a minus.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love it! Great design but very big & heavy.
on June 6, 2025
Posted by: Anonymous
Verified Purchase:Yes
Definitely was an improvement in the battery!!!!!!!
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
GPS Is Terrible.
on July 24, 2024
Posted by: Walk7233
from Massachusetts
Expertise:Intermediate
This is another disappointment in the Samsung watch category. I had high hopes; overall, it was okay until I used the GPS. As a first responder, I need accurate directions on my wrist. Unfortunately, this watch fell short in that regard. It lags on turns, and it fails to update my location after a turn, keeping me stuck back at the turn. And why isn't there a feature to have always on display automatically come on when you open Google maps or other specified apps!?
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 25, 2024
We appreciate your feedback! We noticed that you reached out to us about your Watch Ultra. Your Samsung smartwatch has a GPS sensor that can monitor your real-time location even without being connected to a phone. When the watch is connected to a phone, it will use the phone's GPS to improve location accuracy. Check out the link attached below to help troubleshoot your GPS on your watch. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01203472/ (GPS)
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Miss my Galaxy S3 Classic
on July 29, 2024
Posted by: MarioL
[This review was collected as part of a promotion.] I love the tech but I still prefer the timeless design and style of my Galaxy Gear S3 Classic.
I've been having allergic reactions to new samsung devices. First my buds pro 2, now my ultra 7 is leaving a rash on my wrist. Not sure what changed but never happened with their older devices.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 16, 2024
We appreciate your candid feedback, Mario. Your feedback is invaluable to us as we continue to make improvements. We see that you reached out to let us know how you feel about the Galaxy Watch Ultra. You can gear up for every expedition with a range of band options for all terrains. With the new One UI, powered by an all-new processor, Galaxy Watch Ultra has you covered wherever you roam. It looks like you have the trail band on in the photo provided. The trail band is made from Nylon, Titanium, and SUS. The watch itself is made from titanium. If you experience some discomfort or skin irritation when you wear your Samsung smartwatch, it's probably time to clean it. Some residue or foreign material is probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. Check out the link for detailed instructions on how to care for and wear your watch. If you experience extreme skin irritation while wearing the watch, stop wearing it and wait two to three days for symptoms to ease. If symptoms persist or worsen, consult a physician. If you need any further assistance with this or anything else, please reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00084602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A true ruggedness sports smart watch.
on July 28, 2024
Posted by: Maxspeed
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
Love the ruggedness of a true sports smart watch. It felt very durable and manly on the wrist.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Problems straight out the box
on March 11, 2025
Posted by: Dmoney85
[This review was collected as part of a promotion.] I took it out of the box and instantly started having bug after bug software glitch after someone glitch try to charge it with my phone it mistook my phone it's gym equipment and the compass red North facing the Rising Sun in the morning which we all know is East terrible products I mean just not worth it
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Hi there Dmoney85,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch Ultra. Your candor is valued. We understand how frustrating you may feel with what you have experienced since unboxing your device. We would be more than happy to assist you with troubleshooting your device, however, we need a few more details regarding what may be occurring before we can do so. Without having those additional details available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support at your earliest convenience for further assistance with troubleshooting your device. We hope to hear from you soon! Thanks for being a valued Samsung customer.
- Debra

Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Impressed for sure
on July 26, 2024
Posted by: Larryzplace
from Northwest suburbs of Chicago
Expertise:Intermediate
Verified Purchase:Yes
I have had a number of Samsung watches... This one is amazing...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bezel
on July 27, 2024
Posted by: K Breezy
Verified Purchase:Yes
Great watch. Looks awesome. I do miss the bezel though.
Written by a customer while visiting Samsung US
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